Hello, Oldguest,

Thank you for getting in touch with us.

1/ Cache option was inactive on your web-site → https://prnt.sc/3f7PXMZ9LHMb (we’ve activated it so you need to wait sometime till your pages be fully cached → https://prnt.sc/Q902vd-W1009 )
2/ Your logo is the most time-wasted source loading on web-site → https://prnt.sc/rwtrbtEQJDJo (why do you need so a big logo 1024×1024 if it is resized to about 120px width). We would recommend you to change it.
3/ You had the image loading option set to ‘default’ https://prnt.sc/ZRASHovwWbOx but we recommend to set it ‘lazy’ or ‘lqip’ (and we set it now as needed)
4/ Also we configured the next options’ settings → https://prnt.sc/MewuRp_bfgtM

After settings the options above we compared the results → https://prnt.sc/mUFAUr5zlv8w ( https://gtmetrix.com/compare/oY9SPsdA/HFU5UCpE )

Kind Regards,
8theme team

Hello,

We appreciate your prompt response, but we can’t connect FTP:

Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server

Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Kind Regards,
8theme team

Hello,

Thank you for getting in touch with us.

Please record a video of your settings and the problem.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Also, provide temporary FTP access.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Zezva,

1/ Please provide correct wp-admin access – https://prnt.sc/BK6M6bZ2NpU5

2/ Provide an example (screenshot or video) of the desired result you want to get.
Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Kind Regards,
8theme team

Hello, Tair Domer,

We have cleared the WP Rocket cache and Instagram cache, and currently, we do not see any issues.

We would also like to emphasize that Instagram Business accounts are currently deprecated and will be discontinued in an upcoming update. We kindly request you to use an access token as an alternative. For further guidance, please refer to https://www.8theme.com/documentation/docs/instagram-api-token//n

Kind Regards,
8theme team

Hello, Arun Pandit,

Thank you for contacting us and for using XStore.

As we can see, you are using Quform to create the Quote Form, so we would recommend you contact support of this plugin directly.

For example, Contact Form 7 plugin has https://contactform7.com/special-mail-tags/
[_url] — This tag is replaced by the URL of the page in which the contact form is placed.
– maybe Quform has something similar, so please check the documentation of this plugin and then contact their support.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Graeme,

We appreciate your prompt response.

Please check now – https://prnt.sc/dvDjGu1-xT_t (Theme Options > WooCommerce > Single Product builder).

and https://prnt.sc/Ut4TObwS5TUs > https://prnt.sc/5EHh30-PCAoW

this https://prnt.sc/cqwiFw6zHDTV is here – https://prnt.sc/eVpw0AzPJ3an (it is not a popup).

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Zezva,

Private Content area here – https://prnt.sc/7d6kFqishj0h

Kind Regards,
8theme team

Hello, Zezva,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please provide temporary wp-admin and FTP access, so we can check what can be done to help you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Thomas STHLM,

You’re welcome!

Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum.

Kind Regards,
8theme team

Hello, Techbrein,

Thank you for contacting us and for using XStore.

The new theme version has the option to delete demo content, but you are using the old version, so there is no such option, unfortunately.

Follow our docs to update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ This option https://prnt.sc/EeXp7DHjTm1o will not appear for you, because you imported the demo when old version was activated, but it is still recommended to use the latest version.

We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.
If you do not want to delete everything, maybe WordPress support will suggest you a plugin that helps to delete particular content.

Another way, is just delete demo content manually: go to pages > select all > delete, do the same for posts, menus, products, categories of products ans posts, static blocks.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Thomas STHLM,

Yes, we were able to log in using the credentials you provided.
Our previous answer you can find in the private content area.

Kind Regards,
8theme team

Hello, Thorth219,

We appreciate your prompt response.

1/ You can use the next code in Theme Options > Theme custom CSS > Global:

.woocommerce-order-overview span {
    font-weight: 600;
}

2/

.woocommerce-order-received .woocommerce-privacy-policy-link.text-underline {
    display: none;
}

3/

.woocommerce-order-received .woocommerce-order h2, .woocommerce-order-received .woocommerce-order h3, .woocommerce-order-received .order_details.bacs_details {
    text-align: center;
}
.woocommerce-order-received .order_details.bacs_details  {
    list-style: none;
}

Kind Regards,
8theme team

Hello,

What browser do you use? Please try to check from another device.
We ask this, because we’ve checked adding to cart on your site from mobile (Chrome browser) and the Cart is not empty – https://prnt.sc/v98AQKKX_NuM , so we can not see the problem right now.

Kind Regards,
8theme team

Hello, Chris0483,

We appreciate your prompt response.

We want to check it for this we need your cooperation:
– please contact your hosting provider and ask server error log. We need to check this log, without you, we can’t get it from your hosting provider.
– https://prnt.sc/5feRnLAJ6cVm – this screenshot was done on your site, please help us to help you and contact the support of the mentioned Elementor plugin.
– provide us with FTP access, so we can check the situation more deeply. Without FTP access we can’t do much.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team