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Live Paste feature is not allowed right now, because you didn’t copy any section before.

This topic has 32 replies, 5 voices, and was last updated 3 months ago ago by Andrew Mitchell

  • Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant
    October 11, 2023 at 07:35

    using the xstore theme and everything was working fine, I have followed the instructions on similar subject but no luck , this is the error message I get when I try to paste. Live Paste feature is not allowed right now, because you didn’t copy any section before. You can find nice looking sections here: https://xstore.8theme.com/widgets/ . I have clear cache , cookies same issue. It was working fine. I am able to use the xstore library with no issues. but I want to use a feature in the copy and paste live

    #369869 Copied Theme version: v.9.1.14 WooCommerce version: 6.3.1
    31 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 11, 2023 at 07:54

    Hello, @Marco A Jimenez,

    Thank you so much for purchasing our theme and contacting our support center.

    We are pleased to inform you that we have successfully tested the live copy-paste feature on our test site using the Microsoft Edge browser. The feature is functioning as expected without any issues.

    For your convenience, we have recorded a video demonstrating the process. We kindly request you to watch the video in its entirety for your reference.

    https://www.veed.io/view/a06087ea-e901-4b6d-93bb-7b7fbee7dc36?sharingWidget=true&panel=share

    We recommend using the Microsoft Edge browser to access this feature and kindly request you to check again.

    We trust this information will be of assistance to you.

    Best Regards,
    8Theme’s Team

    #369871 Copied
    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant
    October 11, 2023 at 17:33

    Thank you for the video, I did notice that you got the same error message. Still getting the same error when I try to paste. I am using edge and like I stated it was working fine before the pop message stating that you need to go to the widget site to copy it. I am still out of luck 🙁

    #369932 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 12, 2023 at 05:58

    Hello, @Marco A Jimenez,

    We apologize for any inconvenience that may have been caused.

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    2) Additionally, we would appreciate it if you could provide us with FTP access. This will enable us to investigate and assist you in resolving the issue.

    To establish FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption), we recommend reaching out to your hosting provider for assistance.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team.

    #369950 Copied
    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant
    October 13, 2023 at 01:01

    a

    Please contact administrator
    for this information.
    #370029 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 13, 2023 at 05:19

    Hello, @Marco A Jimenez,

    Thank you for your response.

    1)     We regret to inform you that we are unable to access your website due to the absence of the WP-admin URL.

    In order to assist you in resolving your issue, we kindly request you to provide us with the valid and working WP-admin login details of your site.

    Please provide the following information:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    2) Additionally, we would appreciate it if you could provide us with FTP access. This will enable us to investigate and assist you in resolving the issue.

    To establish FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption), we recommend reaching out to your hosting provider for assistance.

    We appreciate your prompt attention to this matter.

    Best Regards,
    8Theme’s Team.

    #370033 Copied
    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant
    October 17, 2023 at 00:06

    any updates?

    Please contact administrator
    for this information.
    #370401 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2023 at 07:36

    Hello, @Marco A Jimenez,

    We are waiting for your reply with the URL of your site and FTP access. Please provide them.

    Best Regards,
    8Theme’s Team.

    #370418 Copied
    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant
    October 17, 2023 at 17:55

    Please see update on private content

    Please contact administrator
    for this information.
    #370549 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2023 at 19:51

    Hello, @Marco A Jimenez,

    We can’t log in https://prnt.sc/sCdh7276GfNA Please check and provide the correct credentials.

    We can’t connect https://prnt.sc/l8SGdsxQusOT Please check and provide the correct credentials.

    Best Regards,
    8Theme’s Team.

    #370569 Copied
    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant
    October 17, 2023 at 19:59

    Please see update information , thank you

    Please contact administrator
    for this information.
    #370570 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 09:27

    Hello, @Marco A Jimenez,

    Please try to log in the site, using the credentials you provided for us, before your next reply – https://prnt.sc/2LVFvNKRLGbE

    FTP access works, please do not change them. We are waiting for the correct wp-admin access.

    Best Regards,
    8Theme’s Team.

    #370616 Copied
    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant
    October 18, 2023 at 17:05

    please try again

    Please contact administrator
    for this information.
    #370696 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 17:43

    Hello, @Marco A Jimenez,

    Private Content

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #370701 Copied
    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant
    October 18, 2023 at 17:47

    please see private content

    Please contact administrator
    for this information.
    #370703 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2023 at 19:07

    Hello, @Marco A Jimenez,

    https://prnt.sc/Ow5ZBSM7nwXW
    Does it work for you?

    Best Regards,
    8Theme’s Team.

    #370718 Copied
    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant
    October 21, 2023 at 16:49

    please see note

    Please contact administrator
    for this information.
    #371027 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 08:19

    Dear Marco A Jimenez,

    Private Content

    Best Regards,
    8Theme’s Team.

    Please contact administrator
    for this information.
    #371052 Copied
    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant
    October 22, 2023 at 18:46

    Please see private content,

    Please contact administrator
    for this information.
    #371104 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2023 at 08:58

    Dear Marco A Jimenez,

    We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
    Please be patient and do not change access.

    Kind Regards,
    8theme team

    #371155 Copied

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The issue related to '‘Live Paste feature is not allowed right now, because you didn’t copy any section before.’' has been successfully resolved, and the topic is now closed for further responses

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