Return to previous page

Topic: Live Paste feature is not allowed right now, because you didn’t copy any section before.

Marco A Jimenez

Participant

October 11, 2023 7:35 am

using the xstore theme and everything was working fine, I have followed the instructions on similar subject but no luck , this is the error message I get when I try to paste. Live Paste feature is not allowed right now, because you didn’t copy any section before. You can find nice looking sections here: https://xstore.8theme.com/widgets/ . I have clear cache , cookies same issue. It was working fine. I am able to use the xstore library with no issues. but I want to use a feature in the copy and paste live
Theme version: v.9.1.14
WooCommerce version: 6.3.1

#369869 copied to clipboard

Tony Rodriguez

Support staff

October 11, 2023 7:54 am

Hello, @Marco A Jimenez,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that we have successfully tested the live copy-paste feature on our test site using the Microsoft Edge browser. The feature is functioning as expected without any issues.

For your convenience, we have recorded a video demonstrating the process. We kindly request you to watch the video in its entirety for your reference.

https://www.veed.io/view/a06087ea-e901-4b6d-93bb-7b7fbee7dc36?sharingWidget=true&panel=share

We recommend using the Microsoft Edge browser to access this feature and kindly request you to check again.

We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team

#369871 copied to clipboard

Marco A Jimenez

Participant

October 11, 2023 5:33 pm

Thank you for the video, I did notice that you got the same error message. Still getting the same error when I try to paste. I am using edge and like I stated it was working fine before the pop message stating that you need to go to the widget site to copy it. I am still out of luck 🙁

#369932 copied to clipboard

Tony Rodriguez

Support staff

October 12, 2023 5:58 am

Hello, @Marco A Jimenez,

We apologize for any inconvenience that may have been caused.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

2) Additionally, we would appreciate it if you could provide us with FTP access. This will enable us to investigate and assist you in resolving the issue.

To establish FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption), we recommend reaching out to your hosting provider for assistance.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

#369950 copied to clipboard

Marco A Jimenez

Participant

October 13, 2023 1:01 am

a

Please contact administrator
for this information.

#370029 copied to clipboard

Tony Rodriguez

Support staff

October 13, 2023 5:19 am

Hello, @Marco A Jimenez,

Thank you for your response.

1) We regret to inform you that we are unable to access your website due to the absence of the WP-admin URL.

In order to assist you in resolving your issue, we kindly request you to provide us with the valid and working WP-admin login details of your site.

Please provide the following information:

WP Admin URL:
WP Admin Username:
WP Admin Password:

2) Additionally, we would appreciate it if you could provide us with FTP access. This will enable us to investigate and assist you in resolving the issue.

To establish FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption), we recommend reaching out to your hosting provider for assistance.

We appreciate your prompt attention to this matter.

Best Regards,
8Theme’s Team.

#370033 copied to clipboard

Marco A Jimenez

Participant

October 17, 2023 12:06 am

any updates?

Please contact administrator
for this information.

#370401 copied to clipboard

Rose Tyler

Support staff

October 17, 2023 7:36 am

Hello, @Marco A Jimenez,

We are waiting for your reply with the URL of your site and FTP access. Please provide them.

Best Regards,
8Theme’s Team.

#370418 copied to clipboard

Marco A Jimenez

Participant

October 17, 2023 5:55 pm

Please see update on private content

Please contact administrator
for this information.

#370549 copied to clipboard

Rose Tyler

Support staff

October 17, 2023 7:51 pm

Hello, @Marco A Jimenez,

We can’t log in https://prnt.sc/sCdh7276GfNA Please check and provide the correct credentials.

We can’t connect https://prnt.sc/l8SGdsxQusOT Please check and provide the correct credentials.

Best Regards,
8Theme’s Team.

#370569 copied to clipboard

Marco A Jimenez

Participant

October 17, 2023 7:59 pm

Please see update information , thank you

Please contact administrator
for this information.

#370570 copied to clipboard

Rose Tyler

Support staff

October 18, 2023 9:27 am

Hello, @Marco A Jimenez,

Please try to log in the site, using the credentials you provided for us, before your next reply – https://prnt.sc/2LVFvNKRLGbE

FTP access works, please do not change them. We are waiting for the correct wp-admin access.

Best Regards,
8Theme’s Team.

#370616 copied to clipboard

Marco A Jimenez

Participant

October 18, 2023 5:05 pm

please try again

Please contact administrator
for this information.

#370696 copied to clipboard

Rose Tyler

Support staff

October 18, 2023 5:43 pm

Hello, @Marco A Jimenez,

Private Content

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#370701 copied to clipboard

Marco A Jimenez

Participant

October 18, 2023 5:47 pm

please see private content

Please contact administrator
for this information.

#370703 copied to clipboard

Rose Tyler

Support staff

October 18, 2023 7:07 pm

Hello, @Marco A Jimenez,

https://prnt.sc/Ow5ZBSM7nwXW
Does it work for you?

Best Regards,
8Theme’s Team.

#370718 copied to clipboard

Marco A Jimenez

Participant

October 21, 2023 4:49 pm

please see note

Please contact administrator
for this information.

#371027 copied to clipboard

Rose Tyler

Support staff

October 22, 2023 8:19 am

Dear Marco A Jimenez,

Private Content

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#371052 copied to clipboard

Marco A Jimenez

Participant

October 22, 2023 6:46 pm

Please see private content,

Please contact administrator
for this information.

#371104 copied to clipboard

Rose Tyler

Support staff

October 23, 2023 8:58 am

Dear Marco A Jimenez,

We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
Please be patient and do not change access.

Kind Regards,
8theme team

#371155 copied to clipboard