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Mobile filter is not showing up after the update

This topic has 23 replies, 3 voices, and was last updated 6 months, 2 weeks ago ago by Rose Tyler

oldguest

Participant

October 17, 2023 at 12:00

Hi there folks, after updating Xstore I noticed that the shop filter’s widget is not coming up in the mobile view.

Before the update, it was showing up and now not showing, only on the mobile view.

Please let me know where is the issue, thank you.

#370482 Copied Theme version: 9.2.0 WooCommerce version: 8.2.0

22 Answers

Tony Rodriguez

Support staff

October 17, 2023 at 12:13

Hello, @oldguest,

Thank you so much for purchasing our theme and contacting our support center.

Should you desire to display the Sidebar on Mobile Devices, kindly follow these steps:

1. Go to XStore.
2. Select Theme Options.
3. Proceed to Woocommerce.
4. Choose Shop.
5. Click on Shop Page Layout.
6. Find the option for Hide Sidebar On Mobile Devices.
7. Turn this option OFF.
8. Choose the Sidebar Position For Mobile according to your preference.
9. Finally, click on Publish to save your changes.

Please refer to the attached image for further clarification.
https://ibb.co/n7qvgNH

We hope this information is helpful.

Best Regards,
8Theme’s Team.

#370485 Copied

oldguest

Participant

October 17, 2023 at 12:49

Hey there,

Thanks for your quick response.

This option was off already.

Please check the screenshot below.

https://prnt.sc/0O7xGMBmDVMT

#370492 Copied

Tony Rodriguez

Support staff

October 17, 2023 at 12:57

Hello, @oldguest,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

#370494 Copied

oldguest

Participant

October 17, 2023 at 13:32

I noticed that by disabling the Perfmatters plugin the widget comes back.

Credentials provided.

Please contact administrator
for this information.

#370498 Copied

oldguest

Participant

October 17, 2023 at 13:33

Also, I would appreciate it if you could tell me how to change the payment icons banner in the checkout.

I’m using a classic layout for the checkout.

https://prnt.sc/zwsDzWYLXitw

Thank you

#370499 Copied

Tony Rodriguez

Support staff

October 17, 2023 at 14:15

Hello, @oldguest,

1) We have conducted a review of your website and discovered that the issue you were experiencing has been resolved by disabling the Perfmatters plugin. This action has resulted in the restoration of your shop sidebar on mobile.

We kindly request that you initially reach out to the plugin support for assistance.

2) Should you desire to modify the footer on your cart/checkout pages, kindly proceed to Xstore > Theme Options > Woocommerce > Cart/Checkout Layout > Footer > Content. Here, you can either input content in the provided box or utilize a static block according to your needs, then click ‘Publish’.

Please refer to the attached image for further clarification.
https://ibb.co/MsCVFnz

Best Regards,
Team 8Theme.

#370514 Copied

oldguest

Participant

October 17, 2023 at 15:19

Thank you for taking the time to review our website.

Please note that we had no issues with the Perfmatters plugin until xStore update was made.

This clearly indicates that a problem is with the theme. As before the update, there were no issues.

Thank you.

#370520 Copied

oldguest

Participant

October 17, 2023 at 16:03

I’d like to ask, how to remove the payment icons banner here – https://prnt.sc/ekD5zchhG4Mj

Thank you

#370532 Copied

Tony Rodriguez

Support staff

October 18, 2023 at 07:02

Hello, @oldguest,

1) We apologize for any inconvenience you may have experienced. We kindly request that you conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes). This is to help us determine whether the issue you are experiencing is related to our theme or not. Please let us know the result.

We strongly recommend that you create a complete backup of your site before proceeding with this process.

2) We are pleased to inform you that your issue has been resolved. We kindly request you revisit your site after clearing your browser cache.

For your information, we have made comments on the HTML code under the path WP-dashboard > Appearance > Widgets > Cart area. This action has resulted in the removal of the payment icons image on your site.

Please refer to the attached image for further clarification.
https://imgur.com/P86STnQ

https://imgur.com/ErRZcVB

Best Regards,
8Theme’s Team.

#370594 Copied

oldguest

Participant

October 18, 2023 at 11:16

Hey guys, thank you for your support. All issues have been solved now.

However, there is one more thing I want to ask on how to remove the pulsing red dot in the mobile sticky menu. Please have a look at the screenshot.

https://prnt.sc/IV-rozMmqpir

#370641 Copied

Tony Rodriguez

Support staff

October 18, 2023 at 11:24

Hello, @oldguest,

If you are looking to eliminate the pulsating red dot in the mobile panel, kindly follow these steps: Go to XStore > Theme Options > Mobile Panel > sections > edit more toggle > uncheck animation dot and then publish it.

Please refer to the attached image for further clarification.
https://imgur.com/Bi1jMvd

We trust this will resolve your issue.

Best Regards,
8Theme’s Team

#370642 Copied

oldguest

Participant

October 19, 2023 at 08:53

Hey guys, thank you very much for helping me to sort out all these things.

There is one more thing and I hope it is the last one.

When the mobile sticky menu is open the close X button is not clickable and not working. Have to click elsewhere to close the menu.

We have checked if the X button is blocked by something but we can’t find what is causing it.

Please have a look at the screenshot below. Thank you.

https://prnt.sc/17CjWbbnemjp

#370770 Copied

Tony Rodriguez

Support staff

October 19, 2023 at 09:24

Hello, @oldguest,

We appreciate your prompt response.

Upon thorough examination, we can confirm that the mobile bottom menu panel, specifically the ‘more’ toggle item, is functioning as expected. The open and close operations with the ‘X’ button have been tested and verified on our test site.

We wish to bring to your attention that the issue in question seems to persist solely on your website.

We suggest disabling all third-party plugins (including cache plugins and optimizing plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

#370776 Copied

oldguest

Participant

October 19, 2023 at 10:18

ok, thank you.

credentials provided in the private content area

Please contact administrator
for this information.

#370790 Copied

Tony Rodriguez

Support staff

October 19, 2023 at 12:51

Hello, @oldguest,

We are grateful for your cooperation in providing the necessary login details.

In order to address your concern, we kindly request that you update your XStore theme and core plugin to the most recent version. You can access the update history at https://xstore.8theme.com/update-history/.

We recommend that you refer to our theme documentation for guidance on how to update the theme.

https://xstore.helpscoutdocs.com/article/63-theme-update

https://xstore.helpscoutdocs.com/article/37-plugins-update

We are confident that this action will resolve your issue.

Best Regards,
8Theme’s Team.

#370812 Copied

oldguest

Participant

October 19, 2023 at 13:56

The theme has been updated. However, this didn’t fix the issue.

#370820 Copied

oldguest

Participant

October 20, 2023 at 15:37

Hello folks we still experiencing issues with the mobile sticky menu.

1. Menu closing button X doesn’t work.

2. Please see this image – https://prnt.sc/W5YaOKJPlbM8 two buttons “home” and “shop”. I have no option to add translated language (for the Lithuanian version) links.

Please advise how we can add translated language version links to this menu.

Thank you.

#370954 Copied

Rose Tyler

Support staff

October 21, 2023 at 13:37

Hello, Oldguest,

1/ I wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review.
We apologize in advance for the delay, as our developers are currently handling a high volume of requests.
Strange that we do not have this problem on our test sites and other our customers have not sent such complaints.

2/ Please go to Theme Options > Mobile panel > delete all sections and add new ones from scratch with tiles on your main site language.
After that provide us with FTP access and the translations (texts and links) you want to apply.
Unfortunately, the mobile panel has some glitches with the translation. It requires a custom code.
To create FTP access, please contact your hosting provider for assistance.

Best Regards,
8Theme’s Team.

#370999 Copied

Rose Tyler

Support staff

October 23, 2023 at 11:04

Hello, @oldguest,

The problem on your site is definitely caused by a 3rd party plugin. We disabled all such plugins and the Close button works fine after that.

Due to the activation of caches and CDN on your end, it is not possible for us to determine which specific plugin is causing the issue. This is because each plugin needs to be turned off and a waiting period of 30 minutes is required for verification, and you have 46 of them.
Therefore, you need to disable all caches and CDN and find out which specific plugin is causing the problem.
This screenshot https://prnt.sc/uo7cX-qG-j_G may provide a clue. It appears to be a plugin that adds an additional area on mobile.

Best Regards,
8Theme’s Team.

#371180 Copied
Tagged: mobile filter issue, resolve mobile filter problem, troubleshoot woocommerce themes, update issue wordpress, woocommerce mobile filter fix, woocommerce themes update, wordpress mobile filter
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Mobile filter is not showing up after the update

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