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Emails empty when translated with wpml plugin

This topic has 11 replies, 2 voices, and was last updated 6 months ago ago by luc

  • Avatar: luc
    luc
    Participant
    October 27, 2023 at 13:57

    Hi,

    I have translated the emails build in the email builder. But when using another language the emails are empty.

    How can I fix this?
    Thanks in advance.

    Please, contact administrator
    for this information.
    #371781 Copied Theme version: 9.2.2 WooCommerce version: 8.2.1
    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 27, 2023 at 14:33

    Hello,

    Thank you for getting in touch with us.

    Please record a video of your settings and the problem.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Also, provide temporary FTP access.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    #371787 Copied
    Avatar: luc
    luc
    Participant
    October 27, 2023 at 14:48

    I’ve put the information in the private content area.
    Thanks for the reply.

    Please contact administrator
    for this information.
    #371789 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 27, 2023 at 15:00

    Hello,

    We appreciate your prompt response, but we can’t connect FTP:

    Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server

    Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
    Is there a restriction by IP or something else that doesn’t allow us to connect?

    Kind Regards,
    8theme team

    #371791 Copied
    Avatar: luc
    luc
    Participant
    October 27, 2023 at 15:10

    See private content area

    Please contact administrator
    for this information.
    #371794 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 27, 2023 at 15:34

    Hello,

    We appreciate your prompt response.

    How can we purchase anything for test on your site?

    As we can see it is not your first site, so likely you did the translation not in first time, was all fine before? Did you do this time everything like before?

    Kind Regards,
    8theme team

    #371800 Copied
    Avatar: luc
    luc
    Participant
    October 30, 2023 at 09:27

    Hi,

    Thanks for the reply.
    You can purchase any item. Mollie (the payment provider) is in testmodus. When selecting a payment method you will see a screen where you can give an option. (payment succes, pending ect.)

    This is the first site we translate with WPML. On other sites we use Weglot.

    #371979 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 31, 2023 at 14:04

    Hello,

    Sorry for the delay in answering.

    1/ https://prnt.sc/z86ZS-W0FS0G – we do not see the mentioned payment provider. Please login to the site using the credentials you provided for us and record a video, so we can then repeat your actions. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    2/ Upon reviewing the logs, it appears that errors are originating from another plugin – https://prnt.sc/sCewC4-NXf1- . Could you please test how it functions when this plugin is disabled and confirm if everything is okay? I also noticed that this particular error is triggered when an email begins its dispatch, hence there is a probability.

    Kind Regards,
    8theme team

    #372129 Copied
    Avatar: luc
    luc
    Participant
    October 31, 2023 at 14:42

    Hi,

    No problem.

    1. The video: See private
    When ordering in Dutch (native language) the mails are correct. When ordering in German or French the emails appear blank.

    2. This error was due to testing the DHL plugin. I forgot to enter the senders adres so the labels did not generate.

    Please contact administrator
    for this information.
    #372136 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2023 at 11:16

    Hello,

    We have conducted tests, but we continue to receive emails in only one language https://prnt.sc/BpUaAyvNH5rs . Unfortunately, we have been unable to determine the cause of this issue.
    We would like to suggest the following possible solutions:
    1. Contact WPML directly for assistance.
    2. Test a real order, as there may be issues with the test version.
    3. Consider using the plugin that was previously used for translations.

    Kind Regards,
    8theme team

    #372219 Copied
    Avatar: luc
    luc
    Participant
    November 2, 2023 at 16:02

    I found an alternative solution.
    I duplicate the original emails.
    Then select the other language. Don’t connect the languages. Then select the language only for the billing country. https://ibb.co/8MHq9WR

    Thanks for the support!

    #372368 Copied
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The issue related to '‘Emails empty when translated with wpml plugin’' has been successfully resolved, and the topic is now closed for further responses

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