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Instagram widget shows 12 posts when I choose 6 post

This topic has 8 replies, 2 voices, and was last updated 6 months, 1 weeks ago ago by Rose Tyler

Tair Domer

Participant

October 26, 2023 at 08:56

Hi,
I chose to display 6 posts on the Instagram widget, but it display 12 posts.
I attached images.

How can I fix it?

Please, contact administrator
for this information.

#371595 Copied Theme version: 9.2.2

7 Answers

Rose Tyler

Support staff

October 26, 2023 at 13:36

Hello, Tair Domer,

Thank you for contacting us and for using XStore.

It is because of cache, you can refresh cache here – https://prnt.sc/eRQgJHuzaU_9

Kind Regards,
8theme team

#371630 Copied

Tair Domer

Participant

October 26, 2023 at 14:35

Hi,
Still the same

#371640 Copied

Rose Tyler

Support staff

October 26, 2023 at 14:41

Hello, Tair Domer,

Could you temporarily disable CDN and provide FTP access?

Kind Regards,
8theme team

#371641 Copied

Tair Domer

Participant

October 26, 2023 at 16:33

Sure.

Please contact administrator
for this information.

#371654 Copied
Rose Tyler

Support staff

October 26, 2023 at 16:39
Hello, Tair Domer,

We appreciate your prompt response, but we can’t connect FTP:
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server
```
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

About CDN https://prnt.sc/tFxBDSHn71JQ contact your hosting provider.

Kind Regards,
8theme team
#371656 Copied
Tair Domer

Participant

October 26, 2023 at 18:41

I will give you access to wp-admin, I have a plugin ‘wp manager file’ that you can get into FTP.

Please contact administrator
for this information.

#371667 Copied

Rose Tyler

Support staff

October 27, 2023 at 13:29

Hello, Tair Domer,

We have cleared the WP Rocket cache and Instagram cache, and currently, we do not see any issues.

We would also like to emphasize that Instagram Business accounts are currently deprecated and will be discontinued in an upcoming update. We kindly request you to use an access token as an alternative. For further guidance, please refer to https://xstore.helpscoutdocs.com/article/189-instagram-api-token/n

Kind Regards,
8theme team

#371776 Copied
Tagged: 12 posts instead of 6, best selling themes, instagram post display issue, instagram widget error, woocommerce instagram issues, woocommerce themes
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