Hello,

We appreciate your prompt response.

1/ Please provide FTP access.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
2/ Please provide URL of the page.

Kind Regards,
8theme team

Hello, MAHDAR,

We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
Please be patient and do not change access.

Kind Regards,
8theme team

Hello, Mirko,

Our team is currently handling a high volume of work, we sincerely apologize for the delay in answering.

Private Content

Kind Regards,
8theme team

Hello, PJone,

Thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced.

To fix the problem, you need to reset the header content (via Theme Options > Header builder > Reset header builder) and then add elements again. You will not lose settings of elements, just need to set elements to desired positions after the reset.

Kind Regards,
8theme team

Hello,

Sorry for the delay in answering.

It is strange because we already recorded a video that it works for us when we log in to your account Chrome browser not an incognito window.
Please make sure that you are using not an incognito window. We can see the problem only via the incognito browser window only, and this was forwarded to the dev team.

Kind Regards,
8theme team

Hello, MAHDAR,

Thank you for your video.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

Kind Regards,
8theme team

Hello, Lani,

Thank you for reaching out to us with your request.

Please provide temporary wp-admin access, we can’t log in using the credentials you provided before.

Kind Regards,
8theme team

Hello, Nicolo,

Thank you for reaching out to us with your concerns. We appreciate your patience and are here to assist you with the issues you’ve encountered. Let’s address each point you’ve raised:
1/ Do you want to reduce this space https://prnt.sc/6B6aRyacvUeT on Shop for mobile view only?
In this case add the next code in Theme Options > Theme custom CSS > Mobile:

.content-product .product-image-wrapper {
    margin-bottom: 0px;
}

2/ Please provide URL of the product and temporary wp-admin access.
3/ Could you please record a video of the problem?

Kind Regards,
8theme team

Hello, Aryanna_p,

Thank you for reaching out to us with your request. We appreciate the time you’ve taken to create a video to explain the issue in detail, but we can’t watch it – https://prnt.sc/L7pim_ycovMP Please provide a new link to the video.

Kind Regards,
8theme team

Hello, @Pawel,

Thank you for your response.

Please provide FTP access, so we can check the problem more deeply.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Also, we can see that disabling the Elementor Pro plugin solves the problem. Please contact support for the plugin too.

Best Regards,
8Theme’s Team.

Hello,

Thank you for reaching out to us with your query.

We would like to inform you that the label you are inquiring about is indeed added by a vendor plugin, specifically Dokan in the example you’ve mentioned.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, Aniwalunj,

We appreciate you taking the time to contact us regarding your issue.

To address this, please navigate to Theme Options > WooCommerce > Shop Elements > Brands. Here, you have the option to position the brand by selecting either “Sidebar” or “In product meta” or “Above Short Description.” Please ensure that the Sidebar or Short Description is enabled and visible on the single product page for the changes to take effect.

Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

Hello, Parhelion,

We would firstly recommend you fix the errors you have intended of our theme → https://prnt.sc/kbBM7lhqLTCL
https://prnt.sc/mZR9NzGi1znW – error comes because of the structure of your child theme.

After switching to the parent theme – there is no child-theme https://prnt.sc/8dhf9dzeUCCM because of global changes in the child-theme (mostly because of removing the main information in your xstore-child/style.css → https://prnt.sc/JerVYd1Mqg2B (required) VS https://prnt.sc/jHzYbfbeiKmR (your file))

Also, because of such “changes“ you have even after activating child-theme (with manually added needed code in style.css) you have a broken structure and you should fix it (set correct options or fully create a new child-theme because the one you have could have a broken named in WP data) with correct style.css file head.

2/ About the error in Email builder = we checked it and found that main issue comes not from our builder but from WordPress files → https://prnt.sc/84r7yDwviiKw . By checking the files on your server we noticed that you had some modifications in a few files → https://prnt.sc/_2kaG7yffPaI . The first and real possible idea to fix it we have now is to reinstall WordPress fully (but do the backup first).
Note: we don’t have such errors on our dev sites.

Kind Regards,
8theme team

Hello, Geert,

Thank you for reaching out to us and for choosing our template for your website.

Please provide temporary wp-admin access and screenhots of problems.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Dombici Serban,

Please clear cache of browser and check one more time.

Kind Regards,
8theme team