I’m using your e-mail editor now to create our outgoing mails. Is there a list of shorcodes, so I can add everything I want? Specifically order items.
So far I’ve found the following:
Thank you for contacting us and for using XStore.
Thank you. I must be blind :))
However, now that I looked at the screenshots in that other topic, I notice I really don’t have all elements available. Perhaps that’s also why I can’t add purchased products to the mail: https://imgur.com/a/Ls3mDjk
I have only text, image and button as available asset types.
Also, please, try to check the console using the dev tools of your browser, if you have any js error those elements could be not added and you should fix the JS error first.
Hi there. We are having the following script error: https://imgur.com/a/IlPIK18 My dev says it’s “your” error.
Please provide the URL page with this error, temporary wp-admin and FTP access, so we can take a closer look.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
In the private content
After switching to the parent theme – there is no child-theme https://prnt.sc/8dhf9dzeUCCM because of global changes in the child-theme (mostly because of removing the main information in your xstore-child/style.css → https://prnt.sc/JerVYd1Mqg2B (required) VS https://prnt.sc/jHzYbfbeiKmR (your file))
Also, because of such “changes“ you have even after activating child-theme (with manually added needed code in style.css) you have a broken structure and you should fix it (set correct options or fully create a new child-theme because the one you have could have a broken named in WP data) with correct style.css file head.
2/ About the error in Email builder = we checked it and found that main issue comes not from our builder but from WordPress files → https://prnt.sc/84r7yDwviiKw . By checking the files on your server we noticed that you had some modifications in a few files → https://prnt.sc/_2kaG7yffPaI . The first and real possible idea to fix it we have now is to reinstall WordPress fully (but do the backup first).
Note: we don’t have such errors on our dev sites.
Replies in the private content area
Our developer has already suggested that you reinstall WordPress and then conduct a check. It is not certain that the issue lies within the jQuery file, as WordPress contains thousands of different files. Therefore, please proceed with the reinstallation of WordPress, or alternatively, install the theme locally on your system and test whether the emails are being constructed properly.
We have compared the jQuery files and they are now identical. However, if the problem persists, we advise you to follow the recommendation provided above.
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