Hello, Laura,

Thank you for reaching out to us and for choosing XStore for your website needs.

We have successfully deactivated the Kirki Customizer Framework plugin and activated the XStore Core on your site as requested. You should now be able to enjoy the full range of features that XStore has to offer.

If you have any further questions or require additional assistance, please do not hesitate to contact us. We’re here to help!

Kind Regards,
8theme team

Hello, Stephan,

In this case, log in to http://www.ecigge.no site and register the theme there. If you are the owner, you should have access to the site dashboard.

“however, I have issued to transfer jmberg.no website to ecigge.no and I believe that because of themes is not activated. ” – what exactly issue? theme activate should not affect it.

If you have questions about full site migration we would recommend contacting the hosting provider, because, as a rule, hosting support helps with this. Site migration is not related to the theme, so we don’t have any detailed suggestions. Some of our customers use the Duplicator plugin.

Kind Regards,
8theme team

Hello, Stephan,

Thank you for contacting us and for using XStore.

Private Content

Kind Regards,
8theme team

Hello, Nicolo,

Thank you for your response.

1/ Please add the next code in Theme Options > Theme custom CSS > Mobile:

.products-grid .product {
    padding: 0px 5px !important;
}

2/ We’ve set a time https://prnt.sc/ydu9i9yhdKuA and visibility – https://prnt.sc/iwMEPlq-IU6V , here is the result – https://prnt.sc/Fr6r2sV3K9Ok

3/ Add code in your child-theme/functions.php
add_filter('etheme_autoscroll_single_tabs_on_mobile', '__return_false');

Kind Regards,
8theme team

Hello, Jimmy,

We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
Please be patient and do not change access.

Kind Regards,
8theme team

Hello, Hempednyc,

Thank you for reaching out to us with your concern regarding the breadcrumb trail on your product pages.

Please read this topic – https://www.8theme.com/topic/parent-and-1-child-category-showing-in-breadcrumbs/

Kind Regards,
8theme team

Hello, Pawel,

We’ve checked and translations work now.
Please provide screenshots of strings that you can’t find and translate.

Kind Regards,
8theme team

Hello, Mirko,

You see the slider on because we did remove it just for test, of course, we will not delete content that you created permanently without your agreement.
Here are videos from Chrome and Safari of how it works without the slider to show you – https://we.tl/t-lw8GocdNhD
To do your own test, delete the slider by clicking delete here – https://prnt.sc/98mOJzkeLHG5

Kind Regards,
8theme team

Hello, MAHDAR,

We can’t log in https://prnt.sc/yMK-lYx3NMdG Have you changed credentials because the problem was solved after downgrade the PHP version?

Kind Regards,
8theme team

Hello, Mostafa Khaled,

To fix the problem, please edit top-bar-menu.php file and change

$settings['hide_updates'] = ($xstore_branding_settings['control_panel']['hide_updates'] == 'on') ? true : false;

to

if ( isset($xstore_branding_settings['control_panel']['hide_updates']) && $xstore_branding_settings['control_panel']['hide_updates'] == 'on' )
    $settings['hide_updates'] = true;

Kind Regards,
8theme team

Hello, Thedeancorp,

Thank you for contacting us and for using XStore.

We can’t log in. Please check.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please provide FTP access also, so we can check what can be done to help you.

Kind Regards,
8theme team

Hello, Aminadab Cruz,

https://prnt.sc/QzxL9DpwAeg1 – please check now. Changes were done in et-core-plugin/app/controllers/elementor/general/product-grid.php & et-core-plugin/app/controllers/elementor/general/product-carousel.php and will be included in the next update.

Kind Regards,
8theme team

Hello, Belal,

Please download the file by this link – https://we.tl/t-oQcsgVX9B2
Edit a page > and import this template.
https://elementor.com/help/template-library/

Kind Regards,
8theme team

Hello, @filiphdan,

We appreciate your prompt response.

The home page uses a custom header, because of this, other pages with the default header have your changes already, but not the Home. Please check any other page, not Home on your site.

As was already answered, please go to Header Builder > Multiple headers > edit custom header for the Front page – https://prnt.sc/XMEulV6J33Gf

https://prnt.sc/jHrN0ROSZoGb – this page we see when trying to log in. There is a restriction from your side. If you did not enable it, contact your hosting provider. maybe there is a restriction by ip, location, or something else.

Best Regards,
8Theme Team.

Hello, Marquand,

Thank you for reaching out to us with your query.

You may use the Insert Headers and Footers plugin to add the code.

Kind Regards,
8theme team