Hello, Stephan,

Thank you for contacting us and for using XStore.

Private Content

Kind Regards,
8theme team

Hello, Nicolo,

Thank you for your response.

1/ Please add the next code in Theme Options > Theme custom CSS > Mobile:

.products-grid .product {
    padding: 0px 5px !important;
}

2/ We’ve set a time https://prnt.sc/ydu9i9yhdKuA and visibility – https://prnt.sc/iwMEPlq-IU6V , here is the result – https://prnt.sc/Fr6r2sV3K9Ok

3/ Add code in your child-theme/functions.php
add_filter('etheme_autoscroll_single_tabs_on_mobile', '__return_false');

Kind Regards,
8theme team

Hello, Jimmy,

We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
Please be patient and do not change access.

Kind Regards,
8theme team

Hello, Hempednyc,

Thank you for reaching out to us with your concern regarding the breadcrumb trail on your product pages.

Please read this topic – https://www.8theme.com/topic/parent-and-1-child-category-showing-in-breadcrumbs/

Kind Regards,
8theme team

Hello, Pawel,

We’ve checked and translations work now.
Please provide screenshots of strings that you can’t find and translate.

Kind Regards,
8theme team

Hello, Mirko,

You see the slider on because we did remove it just for test, of course, we will not delete content that you created permanently without your agreement.
Here are videos from Chrome and Safari of how it works without the slider to show you – https://we.tl/t-lw8GocdNhD
To do your own test, delete the slider by clicking delete here – https://prnt.sc/98mOJzkeLHG5

Kind Regards,
8theme team

Hello, MAHDAR,

We can’t log in https://prnt.sc/yMK-lYx3NMdG Have you changed credentials because the problem was solved after downgrade the PHP version?

Kind Regards,
8theme team

Hello, Mostafa Khaled,

To fix the problem, please edit top-bar-menu.php file and change

$settings['hide_updates'] = ($xstore_branding_settings['control_panel']['hide_updates'] == 'on') ? true : false;

to

if ( isset($xstore_branding_settings['control_panel']['hide_updates']) && $xstore_branding_settings['control_panel']['hide_updates'] == 'on' )
    $settings['hide_updates'] = true;

Kind Regards,
8theme team

Hello, Thedeancorp,

Thank you for contacting us and for using XStore.

We can’t log in. Please check.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please provide FTP access also, so we can check what can be done to help you.

Kind Regards,
8theme team

Hello, Aminadab Cruz,

https://prnt.sc/QzxL9DpwAeg1 – please check now. Changes were done in et-core-plugin/app/controllers/elementor/general/product-grid.php & et-core-plugin/app/controllers/elementor/general/product-carousel.php and will be included in the next update.

Kind Regards,
8theme team

Hello, Belal,

Please download the file by this link – https://we.tl/t-oQcsgVX9B2
Edit a page > and import this template.
https://elementor.com/help/template-library/

Kind Regards,
8theme team

Hello, @filiphdan,

We appreciate your prompt response.

The home page uses a custom header, because of this, other pages with the default header have your changes already, but not the Home. Please check any other page, not Home on your site.

As was already answered, please go to Header Builder > Multiple headers > edit custom header for the Front page – https://prnt.sc/XMEulV6J33Gf

https://prnt.sc/jHrN0ROSZoGb – this page we see when trying to log in. There is a restriction from your side. If you did not enable it, contact your hosting provider. maybe there is a restriction by ip, location, or something else.

Best Regards,
8Theme Team.

Hello, Marquand,

Thank you for reaching out to us with your query.

You may use the Insert Headers and Footers plugin to add the code.

Kind Regards,
8theme team

Hello, Mirko,

Thank you for reaching out to us with your query.

Do you want to change XStore theme to another one and get a refund for this one, or do you want to change the demo version that was imported on your site?
There is no option to switch from one demo content to another in one click, unfortunately. If you imported demo content with an old theme version, not 9.2, this button https://prnt.sc/-8ZL6590mV7q is unavailable.
In this case, you may need to manually delete demo pages https://prnt.sc/i0Ito6GJwFUU , posts, menus, static blocks, and so on, and then d the new import. Create a staging site (it can be a full copy of your current site), and do changes there first.
We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, PJone,

Fixed by disabling Mobile Optimization option (if you are using a cache plugin for mobile devices, optimization options can conflict with each other).

Kind Regards,
8theme team