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Product title isn’t showing in elementor pagebuilder.

This topic has 10 replies, 3 voices, and was last updated 5 months, 2 weeks ago ago by Rose Tyler

Configoods

Participant

November 6, 2023 at 05:00

Hi there!

While i was working on building a single product page in the new elementor feature, i noticed that somehow the product title isn’t showing in editor mode nor in the preview mode.

https://ibb.co/KmMVmPC

Hope you guys can help me out with this one..

(the productpage that is currently online with the product title shown is not the template i’m working on, just so you know 😉

Kind regards,

#372647 Copied Theme version: 9.2.2 WooCommerce version: 8.2.1

9 Answers

Tony Rodriguez

Support staff

November 6, 2023 at 05:21

Hello, @Configoods,

Thank you for contacting us and for using XStore.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

We kindly recommend that you take a complete backup of your site before proceeding.

Kind Regards,
8theme team.

#372648 Copied

Configoods

Participant

November 6, 2023 at 05:30

Thanks for the fast respond!

I have added the login details for wp-admin in private area.

I have published the single product page template and i see that at some products it’s showing the title and some not. Don’t get it..

You can see for yourself.

Kind regards,

Please contact administrator
for this information.

#372649 Copied

Tony Rodriguez

Support staff

November 6, 2023 at 06:45

Hello, @Configoods,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

We trust that this information will assist in resolving your issue.

Best Regards,
8Theme’s Team.

#372652 Copied

Configoods

Participant

November 7, 2023 at 01:07

Hi friend,

I’ve tried the suggested options but it kept showing the same issue. I have restored backup to my old product page so it’s okay now.

Anyway my fake sale popup isn’t working at all.. maybe you can help me further with this one?

Kind regards,

#372760 Copied

Tony Rodriguez

Support staff

November 7, 2023 at 06:05

Hello, @Configoods,

1) We are glad to hear that you were able to restore your backup and resolve the issue.

2) We have received your query regarding the issue with the Fake Sale Popup. To address this, we kindly request you to ensure that you are utilizing the most recent version of the Theme and Core plugin. If not, we recommend updating both the theme and core plugin, which we hope will rectify the problem.

If the issue persists, please provide us with your working WP Admin Login details. Kindly share this information in the private content area of this topic, enabling us to further investigate the issue on your site and provide the necessary assistance.

Additionally, we would appreciate it if you could record a brief video clip demonstrating the issue and share it with us. This will help us replicate the problem on our end.

For your reference, you can check the Theme changelog here: https://xstore.8theme.com/update-history/

For guidance on updating the Theme and Plugins, please visit: https://xstore.helpscoutdocs.com/article/63-theme-update

We look forward to assisting you further.

Best Regards,
8Theme’s Team

#372775 Copied

Configoods

Participant

November 10, 2023 at 00:45

Dear,

I still have the issue regarding the “fake sale popup” tha isn’t showing up in the desktop version nor in the mobile version. I have tried to wait a little while maybe it needed some time to activate or something but unfortunately it didn’t workout.

I will leave wp login in the private area and i hope you can fix this problem for me.

B.t.w. i have checked for the latest updates and everything is up to date.

Kind regards,

Please contact administrator
for this information.

#373232 Copied

Rose Tyler

Support staff

November 10, 2023 at 08:27

Hello, @Configoods,

Thank you for getting in touch with us.

Fixed. Please clear cache and check now.

Best Regards,
8Theme’s Team

#373253 Copied

Configoods

Participant

November 12, 2023 at 16:35

Thank you very much sir!! 😉

Now i wanted to ask something else.

My CPU Second are sometimes very high, i asked my hosting provider why that happends, and they said it’s due to some admin-ajax problem.

I was wondering maybe you guys can help me locate the problem. I will leave a screenshot where you can see that the first page has alot of hits.

https://ibb.co/j5bM409

Kind regards,

#373537 Copied

Rose Tyler

Support staff

November 14, 2023 at 09:13

Hello, @Configoods,

Please read next topics – https://www.8theme.com/topic/urgent-excessive-ajax-requests-via-xstore-plugin/ https://www.8theme.com/topic/extremely-slow-shop-page/ https://www.8theme.com/topic/backend-issue/ https://www.8theme.com/topic/slow-site-caused-by-admin-ajax-php/

Best Regards,
8Theme’s Team.

#373691 Copied
Tagged: elementor pagebuilder, pagebuilder problem, product title issue, seo friendly, theme customization, woocommerce themes, wordpress
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