Hi 8theme team,
We were trying to submit some ideas we have for the theme on taskboard but it wont allow us.
We are already logged in on the account and when we enter the details and click create, it shows the a popup which tells us to create an account;
Log in above or sign up
Click here to sign up with your e-mail address
Please let us know on how we can overcome this to submit our requests.
Thanks!Theme version: 9.2.2
Thank you for reaching out to us with your concern.
Please provide access from your account via the private content area, we need to do some tests.
Provided in the PCA.
Thanks for your help!
Thank you for reaching out to us.
We have addressed the issue you reported and it should now be resolved. Please clear your browser cache and check the functionality again.
Additionally, we have created a video, which has been uploaded to the Private Content area for your convenience.
Should you require any further assistance, please do not hesitate to contact us.
We tested it and it is still giving us the same problems.
We have also tried 2 browsers and clear all cache/history etc.
Thanks for your help
We have tried again and still this issue is not being solved.
Is there anything we can do to post on the taskboard?
Sorry for the delay in answering.
It is strange because we already recorded a video that it works for us when we log in to your account Chrome browser not an incognito window.
Please make sure that you are using not an incognito window. We can see the problem only via the incognito browser window only, and this was forwarded to the dev team.
We will try from a new window and see what happens.
Thank you for your cooperation!
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