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Xstore doesn’t work properly after activating WooCommerce Subscriptions plugin

This topic has 14 replies, 2 voices, and was last updated 5 months, 3 weeks ago ago by Hempednyc

Hempednyc

Participant

November 7, 2023 at 20:40

Hi.

We are going step by step to add our plugins and we fix issues and making design changes. We are now trying to activate the WooCommerce Subscriptions and we noticed that the side cart is not showing nicely like before, the image and product info are too large and scrollable).

Another issue is when we access the Customize section of the theme the page get stuck on load.

Please check what is the issue and let us know.

Thanks.

Please, contact administrator
for this information.

#372914 Copied Theme version: 9.2.2 WooCommerce version: 8.2.1

13 Answers

Hempednyc

Participant

November 7, 2023 at 21:28

Another related issue.

The item price should be changed automatically when the subscription is selected, but from some reason nothing happens.

#372919 Copied

Rose Tyler

Support staff

November 8, 2023 at 09:13

Hello, Hempednyc,

Thank you for contacting us and for using XStore.

Kindly proceed to the following location: Elementor > Settings > Integrations > WooCommerce. Once there, please select the option to disable the Mini Cart Template.

“Another issue is when we access the Customize section of the theme the page get stuck on load.” – we do not see the problem – https://prnt.sc/7WBC4Kt2kzxP What browser do you use? Please clear cache and record a video of the problem for us.

“The item price should be changed automatically when the subscription is selected, but for some reason, nothing happens.” – please record a video and provide URL of page with this.

Upload videos on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL. So that we can check and help you.

Kind Regards,
8theme team

#372957 Copied

Hempednyc

Participant

November 8, 2023 at 15:39

You should have real support team, not a bunch of guys answering to everyone to shut off features.

Kindly proceed to the following location: Elementor > Settings > Integrations > WooCommerce. Once there, please select the option to disable the Mini Cart Template.

I will not turn off anything, I want to use ALL THE FEATURES. So, kindly fix the issue and let me know when it works.

I will create a video showing the screen stuck on loading, browser is Google Chrome.

I will do the same for the price not changing.

KINDLY FIX THE SIDE CART ISSUE ASAP.

#373050 Copied

Rose Tyler

Support staff

November 8, 2023 at 15:50

Hello, Hempednyc,

We appreciate your prompt response.

1/ We’ve asked you to disable Mini Cart Template in Elementor settings because it displays content of Off-Canvas cart like this – https://prnt.sc/DxajsO3YVWgR
If you like this displaying, just ignore us and do not disable this option. It is not a bug, but an effect from Elementor.

2/ Thank you for your cooperation, we are waiting for videos from you.

“You should have real support team, not a bunch of guys answering to everyone to shut off features.” – we always do our best to help our customers. If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new

Kind Regards,
8theme team

#373052 Copied

Hempednyc

Participant

November 8, 2023 at 16:14

It is not a bug, but an effect from Elementor.

But your theme is working with Elementor, so it should look the same all the time. Let me know please how to make it look like it was previously (on your online demo).

#373059 Copied

Hempednyc

Participant

November 8, 2023 at 19:15

This is the link to review the screen gets stuck loading on the customize theme section. You have our login info, I guess you could duplicate the issue on your end as well.

https://we.tl/t-fiUPCQJUVq

#373076 Copied

Hempednyc

Participant

November 8, 2023 at 19:17

Link for the video showing price not updating
https://we.tl/t-RF5p6pOgEj

#373077 Copied

Rose Tyler

Support staff

November 8, 2023 at 20:28

Hello, Hempednyc,

We appreciate your prompt response.

1/ Please check now – https://prnt.sc/b9Azk1sRP3a2

2/ We’ve checked and see that without these 2 plugins https://prnt.sc/xs8oEkTg-VyD , Theme Options can be loaded correctly https://prnt.sc/kBno9dvJByKi
Our dev team will check what can be done to help you. Please do not change access and be patient. I will let you know once get an answer from them.
At the same time, please contact the support of WooCommerce and ask for assistance from their side too.
Also, please check the server error log, and let us know.

3/ About the price, we’ve checked how it works with Storefront (default WooComerce theme) – https://gyazo.com/2498f5c746b79533d9b65238ba5a89c4 We do not see that change even with the official WC theme.
Please describe in more detail what exactly and how works with the Storefront but doesn’t work with XStore.
As we can see, in Cart Off-Canvas the Price is changed with our theme – https://prnt.sc/yb7WhoR1N2hC

Kind Regards,
8theme team

#373086 Copied

Hempednyc

Participant

November 9, 2023 at 00:41

Hay, thanks for your reply.

We can see that now it looks better after you deactivated the 2 plugins. We will keep all the access as is so you can get this fixed. We appreciate your help here.

For the price we also checked and you are right, in normal it doesn’t change. We will keep it like that for now.

Thanks again.

#373094 Copied

Rose Tyler

Support staff

November 9, 2023 at 17:47

Hello, Hempednyc,

We are writing to inform you of an issue caused by a conflict between certain plugins and our swatches, specifically in the following section: https://prnt.sc/sIk1ArbPWE6O. This conflict triggers an infinite loop of calls to our swatches, leading to system overload.

The same bug is also present on the frontend when attempting to select a variation within this block. Currently, the most effective solution is to disable the display of swatches on the shop page. The default WC theme – Storefront does not exhibit this issue as it does not display variations on the shop page.

To disable the swatches, please navigate to the following settings within your website’s admin panel:
1. Go to Theme Options.
2. Select WooCommerce.
3. Click on Shop Elements.
4. Choose Variation swatches.
5. Set the Position to “Disable”.

Kind Regards,
8theme team

#373221 Copied

Hempednyc

Participant

November 14, 2023 at 18:45

Hi,

Thanks, but we decided to keep our previous used plugin Variation Swatches and turn off your feature since it causes too many issues. Even if you will fix it to us now and we will pay for it, it will only be a matter of time until an update of your theme or other feature will cause another issue to solve.

Anyway, you have a good theme in your hands, I would keep it like that and make sure that EVERYTHING is working, we all will be grateful and you will have less time to spend on technical support.

Thanks.

#373779 Copied

Rose Tyler

Support staff

November 15, 2023 at 10:35

Hello, Hempednyc,

Thank you for your response.
We wish you luck and success in your business!

Kind Regards,
8theme team

#373817 Copied

Hempednyc

Participant

November 15, 2023 at 18:49

Thank you! You too.

#373851 Copied
Tagged: fixing xstore subscriptions plugin errors, optimizing woocommerce subscriptions plugin, troubleshooting xstore woocommerce, woocommerce subscriptions plugin problems, wordpress woocommerce theme fixes, xstore woocommerce theme issues
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Xstore doesn’t work properly after activating WooCommerce Subscriptions plugin

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