Problems editing with xstore and final result

This topic has 5 replies, 3 voices, and was last updated 8 months ago ago by filiphdan

  • Avatar: filiphdan
    filiphdan
    Participant
    November 14, 2023 at 13:38

    Hello,

    I have personalized one of your themes demo to this:

    https://prnt.sc/B4nVLBdj5_iW

    But every time i try to visit the site or leave the xstore personalization i get this:

    https://prnt.sc/In27PL2751NQ

    The changes do not apear…

    I send data in private

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 14, 2023 at 13:52

    Hello, @filiphdan,

    We hope this message finds you well.

    1) Maybe a custom header is used, and you need to edit it too. Go to Theme Options > Header Builder > Multiple headers > edit custom header for the Front page. https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page

    2) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

    In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

    We trust that this will rectify the issue you are currently experiencing.

    Additionally, We regret to inform you that we are currently experiencing difficulties accessing your website. For your reference, we have attached a screenshot that illustrates the issue we are encountering. https://imgur.com/nuRXs7c

    To facilitate a thorough examination and to provide an effective solution, we kindly request that you supply us with the correct and functional WP-admin URL, along with the necessary login credentials.

    Your prompt attention to this matter would be greatly appreciated, as it will enable us to proceed with the required diagnostics and support.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    8Theme Team.

    Avatar: filiphdan
    filiphdan
    Participant
    November 14, 2023 at 15:03

    Hello,

    I tried all that but i still have the same problem…
    I dont know why you cant acess, i tried other browsers and it is working, i send again in private area…

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2023 at 15:51

    Hello, @filiphdan,

    We appreciate your prompt response.

    The home page uses a custom header, because of this, other pages with the default header have your changes already, but not the Home. Please check any other page, not Home on your site.

    As was already answered, please go to Header Builder > Multiple headers > edit custom header for the Front page – https://prnt.sc/XMEulV6J33Gf

    https://prnt.sc/jHrN0ROSZoGb – this page we see when trying to log in. There is a restriction from your side. If you did not enable it, contact your hosting provider. maybe there is a restriction by ip, location, or something else.

    Best Regards,
    8Theme Team.

    Avatar: filiphdan
    filiphdan
    Participant
    November 14, 2023 at 17:42

    I will check with my hosting provider to solve that issue.
    The problem with the header is fixed now, thank you for the help!

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