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Translation files not working for Bulgrian

This topic has 13 replies, 3 voices, and was last updated 1 months ago ago by Rose Tyler

Eli

Participant

April 4, 2024 at 19:26

Hi, I’m having issues with getting the translation files to work. I watched this video https://www.youtube.com/watch?v=WYBlzdJs5PU and followed all the steps. Could you please let me know where I might be going wrong. I have uploaded a photo of loco translate.

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#390103 Copied Theme version: 9.3.3

12 Answers

Eli

Participant

April 4, 2024 at 19:36

Providing my details

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#390106 Copied

Tony Rodriguez

Support staff

April 5, 2024 at 07:50

Hello, @Eli,

Thank you so much for purchasing our theme and contacting our support center.

You need to rename https://imgur.com/RIIrioX xstore-bg.po to xstore-bg_BG.po and https://imgur.com/5KyRL0L xstore-core-bg.po to xstore-core-bg_BG.po via FTP.

We hope this will solve your issue. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#390170 Copied

Eli

Participant

April 5, 2024 at 09:06

Hi can I just rename the files on my laptop and upload them again? Do I need to rename them via FTP?

Also, is this the only way to reach out to you, isn’t there a live chat or something else because this is taking a long time for a response.

#390192 Copied

Tony Rodriguez

Support staff

April 5, 2024 at 09:22

Hello, @El,

Thank you for your response.

You can just rename the files on your laptop and upload them again. we hope this helps.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#390200 Copied

Eli

Participant

April 5, 2024 at 20:19

Hi, the file name you suggested doesn’t seem to be correct. I get an error (see screenshot)

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#390309 Copied

Tony Rodriguez

Support staff

April 6, 2024 at 06:41

Hello, @Eli,

We would like to inform you that the issue you are experiencing is due to translate and the use of a child theme. For optimal performance and compatibility, we kindly request that you apply translations to the XStore parent theme rather than the child theme.

WP-dashboard > Loco > Themes > XStore. https://imgur.com/62YZfrC

And

WP-dashboard > Loco > Plugins > XStore core. https://imgur.com/coXpRTG

For comprehensive instructions and best practices on theme translation, we encourage you to consult our detailed theme documentation. You can access this valuable resource at the following link: https://xstore.helpscoutdocs.com/article/30-base-theme-translation

We trust that this guidance will assist you in resolving the issue at hand. Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

#390325 Copied

Eli

Participant

April 8, 2024 at 13:02

Hi, I can’t open the links in your messages. Which of the two files in my screenshot is for WP-dashboard > Loco > Themes > XStore and which one is for the plug in?

Is it possible that you access my dashbpard and help me, I’m really struggling?

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#390618 Copied

Tony Rodriguez

Support staff

April 8, 2024 at 13:48

Hello, @Eli,

Thank you for your response.

Upon reviewing your website, we have noticed that within the Loco Translate plugin, specifically under the “Themes” section for “XStore,” there appears to be an absence of a language file. We kindly request that you upload the necessary language file to this location and verify its functionality thereafter.

Additionally, we have prepared a video tutorial to assist you with this process. Please view the video in the private content area, as it is intended to provide you with a clear reference for resolving the issue at hand.

We trust that this guidance will effectively address your concern.

Warm regards,
The 8Theme Team

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#390638 Copied

Eli

Participant

April 9, 2024 at 09:33

Hi,

The reason there is no translation file is because I don’t know which translation file to upload there. The video tutorial is not helpful because it looks different on my Weordpress panel.

If you won’t help me with this, I need clear instructions on what to do. You didn’t even respond to the question in my previous message.

I have attached a screenshot. Please look at it and answer my question. I don’t need you to refer me to tutorials and videos, I’ve already watched them all and read them all and they are not helping me.

I need this to be sorted, it has been going on for days now. As I said if this is not sorted I will be requesting a refund and writing a review on Envato.

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#390784 Copied

Tony Rodriguez

Support staff

April 9, 2024 at 10:27

Hello, @Eli,

Sorry for the inconvenience, We have solved your issue now on your site.
As previously explained.
We downloaded the .po and .mo files of the theme language (Bulgarian) and core plugin language files from here: https://www.8theme.com/glotpress/projects/xstore/

And uploaded to your site from wp-content/languages/loco/themes as shown in this screenshot: https://ibb.co/qB8wm8H

After that, we changed your site language to Bulgarian from WP-Dashboard >> Settings >> General as shown in this screenshot: https://ibb.co/q56gQR3

And then changed the word Buy Now from that language files and it worked on your site, please refer to the below-given screenshots: https://ibb.co/txsBLTf
https://ibb.co/Pmtv8Zy

Now, you can change any word translation on your site as per your requirements from here: https://argirashop.com/wp-admin/admin.php?path=languages%2Floco%2Fthemes%2Fxstore-bg_BG.po&bundle=xstore&domain=xstore&page=loco-theme&action=file-edit

We hope this helps and clarifies all of your concerns now.

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

#390810 Copied

Eli

Participant

April 10, 2024 at 08:45

Thank you so much, I really appreciae your help.

#390989 Copied

Rose Tyler

Support staff

April 10, 2024 at 09:59

Hello, @Eli,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#391068 Copied
Tagged: bulgarian translation issues, bulgarian woocommerce solution, fix translation files, resolve woocommerce bulgarian, woocommerce wordpress templates, wordpress translation problems
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