Quantity discounts is causing error on the site and could not be able to deactivate it

This topic has 19 replies, 3 voices, and was last updated 2 months ago ago by Andrew Mitchell

  • Avatar: Red8
    Red8
    Participant
    April 7, 2024 at 08:46

    Hello there,

    I am having problems with the quality discounts feature of the sales booster,
    I am trying to offer discounts for my customers who buy above a specific quantity. I activated the quantity discount as soon as I did that the site is having issues if I log in as admin and at the same time try to open the store it says 503 service not available but if I log out of the admin it works perfectly. and also I can’t deactivate the quantity discount to see if it is the cause.

    Files is visible for topic creator and
    support staff only.
    18 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2024 at 12:52

    Hello, Red8,

    Thank you for reaching out to us with your concerns regarding the quality discounts feature of the sales booster.

    503 Service Unavailable – this server error response code indicates that the server is not ready to handle the request. Common causes are a server that is down for maintenance or that is overloaded. Please contact your hosting provider and ask for assistance from their side.

    If further assistance is needed from our side, please provide temporary wp-admin and FTP access, so we can take a closer look at the problem.

    Kind Regards,
    8theme team

    Avatar: Red8
    Red8
    Participant
    April 7, 2024 at 14:09

    here is the credentials please take a look

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2024 at 15:41

    Hello, Red8,

    We appreciate your prompt response.

    Could you please provide FTP access?

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Kind Regards,
    8theme team

    Avatar: Red8
    Red8
    Participant
    April 8, 2024 at 05:40

    here is the info you are looking for

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2024 at 07:49

    Hello, Red8,

    We hope this message finds you well.

    We have identified an issue pertaining to the admin-ajax.php file, as evidenced by the console log screenshot provided here: https://prnt.sc/t8OgXgqkl8Ex.

    Upon further investigation, it appears that the root cause may be related to a specific configuration on the server, as shown in this screenshot: https://prnt.sc/Sb-qk8YietWD.

    We kindly request that you reach out to your server support team to address this matter. They should be able to assist you in resolving the issue based on the server settings that have been implemented.

    Should you require any further assistance from our end, please do not hesitate to contact us.

    Kind Regards,
    8theme team

    Avatar: Red8
    Red8
    Participant
    April 8, 2024 at 13:39

    hello there,

    as you can see here I have changed the max execution time to 200 but it is not being updated on the theme.

    our server host also said it has been changed from the host side.

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2024 at 13:44

    Hello, Red8,

    Please go to WooCommerce > Status > https://prnt.sc/SIJx812kqrA5
    As indicated in the screenshot, the value remains at zero, suggesting that the necessary update has not yet been completed by your hosting provider or something on the server side changed it to 0.

    Kind Regards,
    8theme team

    Avatar: Red8
    Red8
    Participant
    April 9, 2024 at 06:14

    hello there,

    the execution time is updated now can you guys check I am still having issues with using the admin panel and the store at the same time

    Avatar: Red8
    Red8
    Participant
    April 9, 2024 at 06:16

    and just a reminder if you guys need to update the theme or make a change please let me know I have added some custom codes so I don’t want to lose that

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 07:39

    Hello, Red8,

    Private Content

    To install the child theme, please download it from this page – https://www.8theme.com/account
    The child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
    Go to Theme Options (when the parent theme is activated) > Import/Export > Download the export file. After that activate the child theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Red8
    Red8
    Participant
    April 9, 2024 at 08:21

    I have exported and I have activated the child theme but I could not publish it even after reloading can you guys do that please and I am getting 503 issue still that is not fixed

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 09:17

    Hello, Red8,

    Could you kindly confirm if you have transferred all the custom modifications from the parent theme to the child theme? If this has been completed, please proceed to update the parent theme to the latest version available.

    Following the update, we would appreciate it if you could activate the parent theme, which should now be devoid of custom changes, and conduct a thorough check for any issues. We are particularly interested in determining whether any problems arise solely when the child theme, containing the custom modifications, is activated.

    Thank you for your attention to this matter. We look forward to your prompt response.

    Best Regards,
    The 8Theme Team

    Avatar: Red8
    Red8
    Participant
    April 9, 2024 at 17:13

    Hello

    so I have downloaded any backup I need and I have updated all the plugins and theme to the latest version including Xstore and when you log in as an admin and try to access the site it says 503 service not available

    there is no custom code present and I don’t know what is causing this issue can you please take a good look. My work is on hold right now because of this issue

    Avatar: Red8
    Red8
    Participant
    April 9, 2024 at 17:15

    I suspect this is caused by your quantity discount feature can we please take a look at that

    Avatar: Red8
    Red8
    Participant
    April 9, 2024 at 17:36

    no worries I have just commented the required once quantity discounts on the init.php

    Avatar: Red8
    Red8
    Participant
    April 9, 2024 at 17:37

    please fix this issue quantity discounts causes the 503 issue

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 09:06

    Hello, Red8,

    Please accept our apologies for the delay in responding to your inquiry. We have been diligently investigating the issue you reported and would like to provide you with an update.

    Upon review, we identified that the error you encountered was due to the presence of empty values within all your quantity discounts. You can view the specifics of this error here: https://prnt.sc/1HJdjHRePaIf

    To address this, we have implemented a global solution that verifies the number of discounts set by the customer in the settings. This should prevent similar issues from occurring in the future.

    However, it appears that this measure alone does not fully resolve the problem at hand. We recommend that you conduct further testing without the child theme (but parent theme activated) and with all plugins disabled. Since this is not a staging environment, we have not performed extensive modifications.

    For the time being, we have disabled the feature in question to ensure that your site continues to function correctly. We are aware that enabling it causes the shop to malfunction, including the single product pages.

    We would greatly appreciate it if you could carry out the recommended testing and provide us with your feedback.

    Thank you for your understanding and cooperation.

    Best Regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 14, 2024 at 15:06

    Dear Red8,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

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The issue related to '‘Quantity discounts is causing error on the site and could not be able to deactivate it’' has been successfully resolved, and the topic is now closed for further responses

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