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Theme update failed error message not sure how to fix

This topic has 8 replies, 2 voices, and was last updated 1 months ago ago by Jade

Jade

Participant

April 10, 2024 at 07:43

Hello,

I got this error message and I am not sure how to fix this. Can you guide me please?

Files is visible for topic creator and
support staff only.

#390960 Copied Theme version: 9.3.4

7 Answers

Rose Tyler

Support staff

April 10, 2024 at 08:01

Hello, Jade,

Thank you for contacting us and for using XStore.

To proceed effectively, we require wp-admin and FTP access to further diagnose and resolve the issue.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#390972 Copied

Jade

Participant

April 10, 2024 at 09:21

Here you go

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#391049 Copied

Rose Tyler

Support staff

April 10, 2024 at 09:29

Hello, Jade,

We can’t log in. Please check credentials.

Also, your issue should be solved after registration theme you done already, so please go to Dashboard > Updates > click on “Check again” and try to do updates after that.

Best Regards,
8Theme’s Team

#391052 Copied

Jade

Participant

April 10, 2024 at 09:40

you can’t log on to WordPress or the FTP?

I did the check again under updates but it still shows Xstore needs update

#391056 Copied

Jade

Participant

April 10, 2024 at 09:41

Actually, it worked. I tried the update and it was accepted

#391057 Copied

Rose Tyler

Support staff

April 10, 2024 at 09:48

Hello, Jade,

Thank you for letting us know.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#391059 Copied

Jade

Participant

April 10, 2024 at 09:50

Thank you so much I appreciate your kindness and patience.

#391060 Copied
Tagged: effective wordpress error resolution, fix theme update failed error, resolve woocommerce template issues, troubleshoot woocommerce theme failures, wordpress error message solutions, wordpress theme update error fix, wordpress woocommerce templates troubleshooting
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Theme update failed error message not sure how to fix

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