Forum Replies Created

Viewing 30 posts - 8,581 through 8,610 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 07:57

    Hello, Nebcreative,

    You’re welcome!

    Theme can be manually updated in the next way: download XStore – Installable Archive from this page https://www.8theme.com/downloads , go to Appearance > Themes > Add New > Upload archive > Install > Replace with uploaded, and the theme will be updated.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 07:54

    Hello, Scrumgum,

    Thank you for reaching out to us with your query.

    Upon reviewing the Cart Off-Canvas feature on your website, we have observed that the icon is not visible. We kindly suggest that you clear your browser’s cache and then revisit the site to see if the issue persists.

    Should the problem remain, please inform us of the specific device and browser you are utilizing so that we may further assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 07:50

    Hello,

    Thank you for reaching out to us with your inquiry.

    Please go to Theme Options > General > Classic Widgets Panel > On, then go to Appearance > Widgets > Shop sidebar > edit content of the sider.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 07:48

    Hello, Jade,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 07:47

    Hello, Nelson,

    Thank you for reaching out to us with your query. We appreciate you choosing our theme for your client’s website.

    Thank you for reaching out to us with your query. We appreciate you choosing our theme for your client’s website.

    Regarding your request, you are indeed allowed to activate the theme license on a development domain for the purpose of building and customizing the website. Once you are ready to go live, you can deactivate the license on the development domain and then activate it on the main domain. This process is in line with our licensing policy, which allows for a development stage before the final deployment.
    Please read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    Should you encounter any issues or have further questions, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 07:45

    Hello, Ronny,

    Thank you for reaching out to us with your request.

    Please check translation of XStore theme and XStore Core plugin, or provide temporary wp-admin access, so we can check settings on your site.
    https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 07:44

    Hello, Michael Islek,

    Thank you for contacting us and for using XStore.

    Upon review of your site’s XStore > Import Demos section, we can confirm that the template in question is indeed visible: https://prnt.sc/ECKZZZSlIpJm. Prior to importing a new demo version, we strongly advise that you remove the content from the previous version to avoid any potential content conflicts.

    Should you wish to incorporate specific elements from various demos, we encourage you to utilize the XStore Studio feature for a more tailored experience https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 07:42

    Hello, Tangent Health,

    We hope this message finds you well. We are reaching out to inquire about the specific demo version that is currently activated on your website. Additionally, we would like to know which single product page from the demo version you are interested in obtaining.

    Thank you for your attention to this matter. We look forward to your prompt response.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 07:31

    Hello, Jade,

    Yes, this is the correct field. Click on Unregister and then enter purchise code and register theme.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 07:28

    Hello,

    Please try to add the next code in Theme Options > Theme custom CSS > Global:

    .cart-checkout-default .col-md-offset-2 {
        margin-left: 0;
        margin-top: 30px;
    }
    .cart-checkout-default .woocommerce-form-coupon-toggle, .cart-checkout-default .woocommerce-form-login-toggle {
        text-align: left;
    }

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 05:45

    Hello, Ctiedje,

    Thank you for reaching out to us, and we sincerely apologize for the inconvenience you’ve been experiencing with our theme. We understand how frustrating it can be to encounter such issues, especially after investing time and effort into customizing your site.

    To proceed effectively, we require FTP access to further diagnose and resolve the issue.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Thank you for your attention to this matter. We look forward to your prompt response.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 05:42

    Hello, Nebcreative,

    Thank you for reaching out to us with your concern.

    Please update the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , then clear cache and check adding to cart after that.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 05:39

    Hello, Michael Islek,

    We appreciate you contacting us regarding your inquiry. It is our pleasure to offer our assistance with your requests.

    To ensure we fully understand your needs, we kindly ask that you provide us with several screenshots. This will enable us to offer more accurate and tailored support.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 05:36

    Hello, Jade,

    We kindly request that you navigate to the XStore > Welcome panel and enter your purchase code. Should you find that your purchase code has already been entered but the registration does not appear on your account page on our website, please proceed by clicking the “Unregister” button, followed by re-registering it.

    These are straightforward steps, but if for any reason you encounter difficulties in completing them, please do not hesitate to share your site access credentials with us. This will enable us to investigate the issue and, if necessary, perform the actions on your behalf.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2024 at 05:33

    Hello,

    You’re welcome!

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 16:03

    Hello, Mr.Auxins,

    Please test different settings here https://prnt.sc/4KcOslN4ek07 but for mobile view.

    If this doesn’t help, provide the URL of page and temporary wp-admin access, so we can take a closer look.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 15:54

    Hello,

    3/ We kindly request that you provide us with a video recording of the issue you are encountering. This will greatly assist us in understanding the problem more clearly.

    4/ There is no option to upload a custom logo for the mobile version. You can only change Header Builder > Multiple headers > edit custom header > Logo image https://prnt.sc/TnGDf9sVV_XS or https://prnt.sc/dLlG8k05V8uc

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 15:15

    Hello, Dinesh,

    Thank you for reaching out to us with your concern.

    1/ Header Builder > Main menu > Computed box > change any value > Save. Close Theme Options and check the result on frontend, borders should disappear

    2/ Header Builder > Secondary menu > Select menu.

    3/ Apperance > Menus > edit menu > https://prnt.sc/YeoPHdc8lzaq

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 15:03

    Hello, APOODesign,

    Thank you for reaching out to us with your concern.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 15:01

    Hello, Mr.Auxins,

    Thank you for reaching out to us with your query regarding the contact form on your website.

    The next code can be used in Theme Options > Theme custom CSS > General:

    .wpcf7 form .wpcf7-response-output {
        color: black;
        background-color:yellow;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 14:49

    Hello, jhawker81,

    Upon reviewing the situation, it appears that a custom widget, specifically the Woo Product Carousel (https://prnt.sc/8I4NH8r8C-YG), is being utilized. Consequently, it would be prudent to direct any inquiries regarding this matter to the plugin provider that supplied this widget.

    From what we can discern, there should be an ‘autoheight’ option available for the slider. However, it seems that this option is not present within the widget itself.

    Unfortunately, from our perspective, there is no straightforward fix that we can offer from the theme side. Any solution would likely require cooperation with the plugin author or additional customization in files.

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 13:33

    Hello, jhawker81,

    You’re welcome!

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 13:33

    Hello, jhawker81,

    Command:	PASS ************
    Response: 	530 Login authentication failed
    Error:        	Critical error: Could not connect to server

    We kindly ask if you could attempt to connect to the FTP server using FileZilla on your end.
    Once you have successfully established a connection, we would greatly appreciate it if you could verify and provide us with the correct credentials to ensure seamless access on our part.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 13:17

    Hello, jhawker81,

    What password can be used?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 13:09

    Hello, jhawker81,

    Please check the next settings https://prnt.sc/3irpQOauLTjN > https://prnt.sc/iwfATq98p0KH > https://prnt.sc/gbsNIHOarZDU

    Do not edit these settings https://prnt.sc/3dJOu1GLfXVO to prevent conflicts with Theme Options > Typography.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 12:53

    Hello,

    We appreciate your prompt response.

    We have conducted a review of the system logs https://prnt.sc/nN55VtJL2eN9
    Upon examination, it has been determined that the issue pertains to one of the widgets showcased here: https://prnt.sc/XLSfJMmrN4N2. Specifically, the “Filters by brands” widget has been identified as the source.
    As a temporary measure to ensure optimal performance, the widget in question has been relocated to a separate area. This adjustment will remain in effect until there is an increase in memory capacity. Once the memory has been expanded, we can consider restoring the widget to its original position.

    You need to contact your hosting provider and ask to fix the memory problem https://prnt.sc/nN55VtJL2eN9

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 12:26

    Hello, jhawker81,

    To proceed effectively, we require FTP access to further diagnose and resolve the issue.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Thank you for your attention to this matter. We look forward to your prompt response.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 12:21

    Hello, jhawker81,

    We sincerely regret the current situation and apologize for our inability to rectify the matter immediately, currently, we can only offer the solution described above, re-adding elements for which settings don’t work.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 12:17

    Hello, @Rana,

    The WPbakery plugin was not modified by our team, so you can do the replacement.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2024 at 11:38
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    Viewing 8,610 results - 8,581 through 8,610 (of 68,227 total)
Viewing 30 posts - 8,581 through 8,610 (of 68,227 total)
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