Hello, Kombajn88,

Thank you for reaching out to us with your query regarding the custom “add to cart” button you are creating. It seems that the issue you are experiencing with the shopping cart icon appearing as a square is typically related to the font family not being correctly referenced in your CSS.

To ensure that the icon displays properly, please make sure that the font family ‘xstore-icons’ is included in your project and is properly linked in your CSS file. You can do this by adding the following line to your CSS:
font-family: xstore-icons !important;

Best Regards,
8Theme’s Team

Hello, Rudra Samrat,

Thank you for reaching out to us.

We suggest that you turn off the Mobile Content Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

We trust this will resolve your issue. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours sincerely,
The 8Themes Team

Hello, Nebcreative,

You’re welcome!

Theme can be manually updated in the next way: download XStore – Installable Archive from this page https://www.8theme.com/downloads , go to Appearance > Themes > Add New > Upload archive > Install > Replace with uploaded, and the theme will be updated.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your inquiry.

Please go to Theme Options > General > Classic Widgets Panel > On, then go to Appearance > Widgets > Shop sidebar > edit content of the sider.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Nelson,

Thank you for reaching out to us with your query. We appreciate you choosing our theme for your client’s website.

Thank you for reaching out to us with your query. We appreciate you choosing our theme for your client’s website.

Regarding your request, you are indeed allowed to activate the theme license on a development domain for the purpose of building and customizing the website. Once you are ready to go live, you can deactivate the license on the development domain and then activate it on the main domain. This process is in line with our licensing policy, which allows for a development stage before the final deployment.
Please read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Should you encounter any issues or have further questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Michael Islek,

Thank you for contacting us and for using XStore.

Upon review of your site’s XStore > Import Demos section, we can confirm that the template in question is indeed visible: https://prnt.sc/ECKZZZSlIpJm. Prior to importing a new demo version, we strongly advise that you remove the content from the previous version to avoid any potential content conflicts.

Should you wish to incorporate specific elements from various demos, we encourage you to utilize the XStore Studio feature for a more tailored experience https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, Jade,

Yes, this is the correct field. Click on Unregister and then enter purchise code and register theme.

Best Regards,
8Theme’s Team

Hello, Ctiedje,

Thank you for reaching out to us, and we sincerely apologize for the inconvenience you’ve been experiencing with our theme. We understand how frustrating it can be to encounter such issues, especially after investing time and effort into customizing your site.

To proceed effectively, we require FTP access to further diagnose and resolve the issue.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

Hello, Michael Islek,

We appreciate you contacting us regarding your inquiry. It is our pleasure to offer our assistance with your requests.

To ensure we fully understand your needs, we kindly ask that you provide us with several screenshots. This will enable us to offer more accurate and tailored support.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

You’re welcome!

Best Regards,
The 8Theme Team

Hello,

3/ We kindly request that you provide us with a video recording of the issue you are encountering. This will greatly assist us in understanding the problem more clearly.

4/ There is no option to upload a custom logo for the mobile version. You can only change Header Builder > Multiple headers > edit custom header > Logo image https://prnt.sc/TnGDf9sVV_XS or https://prnt.sc/dLlG8k05V8uc

Best Regards,
8Theme’s Team

Hello, APOODesign,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, jhawker81,

Upon reviewing the situation, it appears that a custom widget, specifically the Woo Product Carousel (https://prnt.sc/8I4NH8r8C-YG), is being utilized. Consequently, it would be prudent to direct any inquiries regarding this matter to the plugin provider that supplied this widget.

From what we can discern, there should be an ‘autoheight’ option available for the slider. However, it seems that this option is not present within the widget itself.

Unfortunately, from our perspective, there is no straightforward fix that we can offer from the theme side. Any solution would likely require cooperation with the plugin author or additional customization in files.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, jhawker81,

Command:	PASS ************
Response: 	530 Login authentication failed
Error:        	Critical error: Could not connect to server

We kindly ask if you could attempt to connect to the FTP server using FileZilla on your end.
Once you have successfully established a connection, we would greatly appreciate it if you could verify and provide us with the correct credentials to ensure seamless access on our part.

Best Regards,
8Theme’s Team

Hello, jhawker81,

Please check the next settings https://prnt.sc/3irpQOauLTjN > https://prnt.sc/iwfATq98p0KH > https://prnt.sc/gbsNIHOarZDU

Do not edit these settings https://prnt.sc/3dJOu1GLfXVO to prevent conflicts with Theme Options > Typography.

Best regards,
The 8Theme Team