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Child thème disable after updating to xstore 9.3.5 !

This topic has 6 replies, 3 voices, and was last updated 3 weeks, 4 days ago ago by Andrew Mitchell

Gbp

Participant

April 10, 2024 at 08:36

Hi,
my child theme is working fine with previous version xstore 9.2.6.
what might be the error ?

thanks for helping.

BEst

#390986 Copied Theme version: 9.3.5

5 Answers

Rose Tyler

Support staff

April 10, 2024 at 09:25

Hello, Gbp,

Thank you for reaching out to us with your concern.

To proceed effectively, we require FTP access to further diagnose and resolve the issue.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#391050 Copied

Gbp

Participant

April 11, 2024 at 10:31

Hi, can’t you just tell me what would be the problem please ?
I am developper.

for now, cannot send you ftp details.

thank you

#391181 Copied

Andrew Mitchell

Support staff

April 11, 2024 at 11:22

Hello,

Thank you for reaching out. It seems that the issue you’re encountering could be related to custom code within the child theme files or modifications in the template files. To troubleshoot this, you can enable debugging and review the log file.

Additionally, it’s advisable to compare the files of your child theme with the default child theme to ensure that there are no discrepancies. You can find the default child theme in the Downloadable Files section on the 8theme website.

Please also consider that if your child theme was created a while ago, there might be a conflict with the newer versions of WordPress.

Best Regards,
The 8Theme Team

#391187 Copied

Gbp

Participant

April 15, 2024 at 08:23

Hi, with your last 9.3.6, problem fixed.
thank you

#391716 Copied

Andrew Mitchell

Support staff

April 15, 2024 at 08:23

Dear Gbp,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#391717 Copied
Tagged: child theme disable, woocommerce theme troubleshooting, woocommerce wordpress themes, woocommerce xstore solutions, wordpress theme update problems, xstore 9.3.5 update, xstore child theme issue
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The issue related to '‘Child thème disable after updating to xstore 9.3.5 !’' has been successfully resolved, and the topic is now closed for further responses

Child thème disable after updating to xstore 9.3.5 !

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