Hello,

We appreciate your prompt response.

We would like to debug with your current setup. Could you please provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Elvis,

Thank you for reaching out to us with your concern.

We would like to debug with your current setup. Could you please provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, ZEPHYR,

Thank you for wp-admin access, but we can’t connect to FTP still.
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

We’ve disabled WPCode Lite plugin to solve the problem. Please check your code there and the settings of the plugin.

Kind Regards,
8theme team

Hello,

We appreciate your prompt response.

1/ “Firstly, when I enter the editing area of ​​my website, a place called “content area” appears. There is no such area in either the “navigator” section or the “templates” section. I’m adding a pic, I’d appreciate it if you look it, I want to remove it.” – please watch this video https://youtu.be/2BDMGGzimb0?feature=shared As you can see, in XStore Builders > Header > Va Elementor, and in Footer Builder the content area is displayed and this is correct behavior, not a bug.

2/ “it does not scroll stably, it jumps” -please record a video for a better understanding.

3/ You added to content in the header https://prnt.sc/dKeRjZuO0rbA and it is shown for the entire site https://prnt.sc/h31TXhH4x3Uj Please remove this content from the header area https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ , and add it for Home page only (go to Dashboard > Pages > find Home page and click on edit page using Elementor, or click here https://prnt.sc/YbSn1kbUiEiG ).

Best Regards,
8Theme’s Team

Hello, QuickMoveTheme,

Here is what we got with the credentials you provided – https://prnt.sc/wp5OVg38NihN Please check this.

Best Regards,
8Theme’s Team

Hello, Hafunerix,

1/ https://prnt.sc/F-_T6IOdZVwl

Please submit new questions via new threads – https://www.8theme.com/forums/xstore-wordpress-support-forum/

2/ Edit titles of widgets https://prnt.sc/gNxzI29g4zGs

3/ https://prnt.sc/ioF6nUmG-BF3 > https://prnt.sc/5F4K1HCZiPgZ

Best Regards,
8Theme’s Team

Hello, @QuickMoveTheme,

Could you please provide temporary wp-admin access? We will check your settings.

Best Regards,
The 8Theme Team

Hello, Vijay Singh,

Thank you for reaching out to us with your concerns.

We’ve disabled Remove Query Strings From Theme Static Resources in Theme Options > Speed Optimization.

Additionally, you can try using the Chrome browser tool to clear your browser cache: https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en

Best Regards,
8Theme’s Team

Hello, Pronto Pasta,

Thank you for reaching out to us with your queries regarding the Revolution Slider features.

Please read detailed information about bundled plugins here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Free versions of the WPBakery or Revolution slider or any other premium plugin just do not exist!

We would like to inform you that all premium plugins included with our theme are external products for which we have secured the Extended License, allowing us to incorporate them into our theme. Please note that registration of these plugins is not mandatory, as they are fully operational without activation.

The activation feature within these plugins is designed for customers who wish to receive automatic updates and direct support from the plugin developers. Additionally, plugin authors may introduce exclusive or just additional features to encourage customers to purchase the plugins directly from them. Unfortunately, this is a situation that affects not only us but all theme authors on the ThemeForest platform.

You can only download Revolution-sliders-from-XStore-Demos.zip from this page – https://www.8theme.com/downloads/ > unzip archive > find slider https://prnt.sc/00FUPguR1QB8 and Import it on your site via Slider Revolution > Manual import > https://prnt.sc/5E0VeebWM2ft

Unfortunately, if you want to import templates from the Revolution slider template library you need to buy the personal license of the revolution slider. Extra features do not come with the extended license, this is Revolution slider authors rules. We and all theme authors on the ThemeForest platform can do nothing about this.

https://www.sliderrevolution.com/documentation/layer-animations/#:~:text=To%20add%20an%20additional%20animation,animation%20for%20the%20new%20Keyframe.

Best Regards,
8Theme’s Team

Hello, Hafunerix,

We appreciate your prompt response.

In this case, please use the next custom CSS code:

.archive.woocommerce-page .page-heading {
    display: none;
}

Best Regards,
8Theme’s Team

Hello,

1/ We hope this message finds you well. Kindly utilize the following custom CSS code to achieve the desired styling:

.dokan-form-control, input[type=email], input[type=number], input[type=password], input[type=search], input[type=tel], input[type=text], input[type=url], textarea, textarea.form-control {
    color:#888;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

2/ Theme Options > WooCommerce > Cart/Checkout Layout > Footer content https://prnt.sc/OJ78J9u97d54

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, Rodlens Hora,

Thank you for reaching out to us with your concern.

Could you please provide us with a more detailed description of the desired outcome for your Home page when accessed via mobile? Additionally, we kindly request that you assign an administrator role to the user account you previously created for us.

We appreciate your cooperation and look forward to your prompt response.

Best Regards,
8Theme’s Team

Hello, Enqodle,

Thank you for reaching out to us with your concerns. We understand that you are experiencing issues with displaying all variation thumbnails on your product page, as well as difficulties in uploading variation gallery images via CSV file in bulk.

We can’t see the image from you, please provide a new one.

Also, provide the URL of single product page and temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, ZEPHYR,

1/ We can’t log in – https://prnt.sc/WFgxC_CpAFD8 Please disable the Two-step verification.

2/ We can’t connect FTP https://prnt.sc/wqwZjxS787L2 Please check this also.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team