Hello,

We appreciate your prompt response.

2/ Please check now. We’ve deleted a custom header from Theme Options > Header Builder to prevent misunderstanding.

3/ If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Kind Regards,
8theme team

Hello, Martin,

Please post different questions via separate threads https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ Please check how mails work when our email builder is disabled (XStore > Email Builder).
Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests.

2/ We kindly request that you apply the necessary patch to address the current issue with Sales booster. Your prompt attention to this matter would be greatly appreciated – https://prnt.sc/be_xgXYbKl0u
Clear the cache after that.

Best regards,
The 8Theme Team

Hello, Danny00,

Thank you for reaching out to us.

The account page template comes from the WooCommerce plugin.
XStore “My account” page settings you can find in WooCommerce > Settings > Accounts & Privacy > Account page type > select a Default one.

In case you want to customize this page, we would recommend you to contact WooCOmmerce plugin support – https://wordpress.org/support/plugin/woocommerce/ (free forum).

Additionally, if you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services are subject to additional charges.

Best Regards,
8Theme’s Team

Hello, Chandru,

We appreciate your prompt response.

Please add !important; –

.product-share .menu-social-icons li a:hover {
    color: #ff6d00 !important;
}

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

We hope this message finds you well.

We have noticed that currently, there is one footer displayed on your website. Could you please confirm if this has been set up to your satisfaction?

Best Regards,
8Theme’s Team

Hello, BRoAcademy,

Thank you for contacting us and for using XStore.

We can log in to https://myl****elord.com/

We can not log in to https://myl*****lord78.e.wpstage.net/ https://prnt.sc/zoIWndna01-Y

We’ve done the next:
– Navigate to Elementor > Tools > Regenerate CSS & Data.
– Xstore > Theme Options > Speed Optimization > Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources > Off.

1, 2/ Please provide videos of problems or screenshots with examples for a better understanding.

3/ We do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

4/ https://prnt.sc/GSIxeqURMWDL

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us. We understand that you are experiencing an issue with the “Live Paste” feature.

We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-xH15UoB1h5 . Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

Best Regards,
8Theme’s Team

Hello, Amareen,

1/ We’ve checked and see that our theme is not a reason for showing 1 product per row on the Shop page, to confirm it we’ve activated another theme on your site (Storefront – default WooComemrce theme), here is the result – https://prnt.sc/kYd0BTrKBoTj
This means that any theme you activate will give you the same result, there is something from the Elementor plugins (Elementor Pro or Pro Elements) side that causes this behavior. To solve the issue you need to contact support of the plugin directly. Sorry, but theme authors can’t help here, unfortunately, because the situation is independent of the theme.

2/ Please do not change wp-admin and FTP access, we see something that isn’t related to the current issue, but that should be fixed. Our dev team will check it after the weekend.

Kind Regards,
8theme team

Hello,

We hope this message finds you well.

We would like to clarify once again regarding the lightbox feature on your website: https://prnt.sc/zrbT6BtM4NRq this functionality is provided by the Elementor plugin, not by our theme. The same is on https://xstore.8theme.com/elementor/product/levis-neck-ringer/ Therefore, we kindly suggest that you reach out to Elementor’s support team for further assistance with this matter.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, Amareen,

We can’t connect FTP:

Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server

Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Best Regards,
8Theme’s Team

Hello, Azicard,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, Nomi,

In case the new Footer Builder is activated on your site, you do not need to edit static blocks, because they are not affect the footer content. You need to edit the Footer template. Please go to XStore Builders > Footer > edit footer template https://youtu.be/vrNKjc84MKE?feature=shared

Best regards,
8Theme’s Team

Hello, Deep,

We hope this message finds you well. We kindly request that you review the following article on customizing the WooCommerce thank you page: https://woocommerce.com/posts/customize-woocommerce-thank-you-confirmation-page/.
After reviewing, please proceed to contact the WooCommerce plugin support team for further assistance. You can reach them via their support page here: https://wordpress.org/support/plugin/woocommerce/.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, Nomi,

Thank you for getting in touch with us.

It appears there may have been a misunderstanding, and we would like to clarify the current situation. We have implemented a new footer builder in our demo, which can be accessed here: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor . To edit the content, please navigate to XStore Builders > Footer > Edit Template. Due to this update, the previous settings in the Theme Options for the footer are no longer functional.

We are here to assist you. Please check the functionality of the footer builder on your site and let us know if anything is unclear.

Additionally, we kindly request that you provide us with working access to your admin panel. This will enable us to directly verify the footer’s functionality and settings on your site.

Best regards,
8Theme’s Team