Hello, ReflectedStudio,

Thank you for reaching out to us.

This notification can be ignored. Or provide temporary FTP access, and I will pass your question to our dev team.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Amareen,

We apologize for the delay in responding to your inquiry.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

We are not authors of the PRO Elements plugin, but we want to help you.

Could you please provide FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Also, please do not edit the header at that same time to us – https://prnt.sc/tIiCkCIu6b4i

Best Regards,
8Theme’s Team

Hello, Sami Faisal,

We apologize for the delay in responding to your inquiry.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Please check the footer now.

Best Regards,
8Theme’s Team

Hello, Deep,

We appreciate your prompt response.

Please add the next code in Theme Options > Theme custom CSS > Global:

@media (max-width: 767px) {
    .woocommerce-order-received .header-main .hidden-xs {
        display: block !important;
    }
}

Best Regards,
8Theme’s Team

Hello, Jamall,

Thank you for reaching out to us with your query.

Please provide URLs of both pages and temporary wp-admin access. We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Any email address can be used for the new account, it does not have to be your/our personal email.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request.

We recommend reviewing the solution provided in this discussion – https://www.8theme.com/topic/how-can-i-add-product-sale-counter-in-the-single-product/#post-377540

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your queries.

1/ Could you please provide FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

2/ You will be able to unregister the old domain and activate the theme on the new one, read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Best Regards,
8Theme’s Team

Hello, Deep,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Create a test order from that account and provide us with the URL of that order received page.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Recep,

Thank you for reaching out to us with your request. We can certainly assist you in making the text on the “Add to Cart” and “Buy Now” buttons larger and bolder.

The next custom CSS code can be used:

div.quantity~.single_add_to_cart_button {
    font-weight: 600;
    font-size: 13px;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
8Theme’s Team

Hello, Shiyazoe,

Thank you for reaching out to us with your queries regarding the translation of your website into French and English using WPML and Loco. We understand the importance of a seamless multilingual setup and are here to assist you in resolving these issues.

1/ This article should help you translate template of header builder – https://wpml.org/documentation/plugins-compatibility/elementor/#translate-elementor-templates
Contact WPML plugin support to get further assistance.

2/ Could you please provide FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

3-6/ Please go to WPML > Strings translation > find and translate strings.

Best Regards,
8Theme’s Team

Hello, Amareen,

We hope this message finds you well. We would like to inquire if you have had the opportunity to contact the plugin support as previously requested.

It appears that the access to wp-admin has been modified, which currently prevents us from logging in.

It is important to note that the issue you are experiencing is not related to our theme. This suggests that the problem will persist regardless of the theme activated. Therefore, we kindly urge you to reach out to Elementor’s support team as initially advised.

Thank you for your attention to this matter. We look forward to your prompt action to resolve these issues.

Best Regards,
8Theme’s Team

Hello, Amareen,

We hope this message finds you well. We kindly request that you navigate to the XStore Builders section, then proceed to ‘Header via Elementor’. Once there, please edit the template and access the menu settings. We would like you to select the ‘mega menu’ option for the item in question.

https://youtu.be/Qi0f1DWSH5U?feature=shared

We can help you in case you provide temporary wp-admin access. Previous credentials are incorrect now.

Best Regards,
8Theme’s Team

Hello, GlobalMinds,

Thank you for reaching out to us with your concerns regarding the translation issues you are experiencing with our theme. We appreciate you providing the screenshots, as they are very helpful in understanding the exact nature of the problem.

Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, OnlyCBD,

Thank you for reaching out to us with your concern.

Please try to enable the “Always Load ‘Wc-Cart-Fragments’” option, which can be found under the following navigation path: XStore > Theme Options > Speed Optimization.

Should the issue persist, we recommend deactivating any third-party plugins to determine if they may be contributing to the problem.

We are here to assist you further if required.

Best Regards,
8Theme’s Team