Xstore not saving setting and discrepancy between live view and editor view

This topic has 6 replies, 3 voices, and was last updated 3 weeks, 5 days ago ago by Andrew Mitchell

  • Avatar: BRoAcademy
    My Little Lord Ltd
    Participant
    May 18, 2024 at 10:45

    Good Morning,

    In the last 2 weeks I am experiencing quite a lot of issue with this theme.

    1) The live website give a different view compare editor view. Also logged in people view a third different presentation of the website (all these issue are on home page and menu)
    2) I have changed and updated social icon and link on mobile menu (and in editor is showing correctly) but this has not been changed on live view or at least just added logo at the end of the menu and not removed/updated the icon unused.
    3) Additional plugin has stopped to work properly ( example: Rafflepress, Google site kit

    I have tried to apply the patch as indicated but everytime I load the page is looking like that patch has not been applied.

    I had the issue in activate/deactivate the function on sales boost and the only way to work properly is to use “incognito windows” as despite I am cancelling all browser data unable to edit these setting in other way.

    Any idea how to solve the issue?

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: BRoAcademy
    My Little Lord Ltd
    Participant
    May 18, 2024 at 11:25

    Adding information of wordpress staging in private content area

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2024 at 14:05

    Hello, BRoAcademy,

    Thank you for contacting us and for using XStore.

    We can log in to https://myl****elord.com/

    We can not log in to https://myl*****lord78.e.wpstage.net/ https://prnt.sc/zoIWndna01-Y

    We’ve done the next:
    – Navigate to Elementor > Tools > Regenerate CSS & Data.
    – Xstore > Theme Options > Speed Optimization > Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources > Off.

    1, 2/ Please provide videos of problems or screenshots with examples for a better understanding.

    3/ We do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    4/ https://prnt.sc/GSIxeqURMWDL

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: BRoAcademy
    My Little Lord Ltd
    Participant
    May 18, 2024 at 21:34

    Hello Rose,

    Following your operation point 1 looks resolved on Home page point 4 showing correctly the information.

    For point 2 I have added the screeshot below. To explain better navigating on home page from Theme editor I can see all information correct and social amended like needed. When accessing by elementor editor or live view of the website the social icon are exactly the one from the demo imported.

    For Point 3 can you please advise me what is the correct way to work? I mean can I use the function on your website to request an estimation?

    Thank you so much for all the help

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2024 at 07:10

    Hello,

    We appreciate your prompt response.

    2/ Please check now. We’ve deleted a custom header from Theme Options > Header Builder to prevent misunderstanding.

    3/ If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
    Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

    Kind Regards,
    8theme team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 19, 2024 at 10:07

    Dear BRoAcademy,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

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The issue related to '‘Xstore not saving setting and discrepancy between live view and editor view’' has been successfully resolved, and the topic is now closed for further responses

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