Hello, PJone,

Thank you for contacting us.

We would like to assure you that updating the theme typically does not lead to any issues. However, to assist you effectively, could you please capture a video of the actions you are taking and the problem that occurs?

Also, please read this article from Eleemntor plugin – https://elementor.com/help/publish-update-button-not-work/

Additionally, we recommend that you request your hosting provider to supply the server error log and to review the situation from their end.

Once you have this information, please share it with us so we can further investigate and resolve the issue.

Best Regards,
8Theme’s Team

Hello, Muhammad Abid,

Private Content

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We understand that you may be experiencing issues with enabling the Breadcrumbs feature on certain pages. Could you please provide the URLs of the pages where you are facing this issue? This will help us address your concern more effectively.

If your inquiry pertains to a different matter, kindly provide a more detailed description along with any relevant examples or screenshots.

We appreciate your cooperation and look forward to resolving your query.

Best Regards,
8Theme’s Team

Hello, FMiMBranding,

Thank you for reaching out and informing us about the issue you are experiencing with the email notifications on your website.

Please check how mails work when our email builder is disabled (XStore > Email Builder).

Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests.

If the issue continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, Fardin

Thank you for reaching out to us with your concern.

Please read the documentation of the plugin – https://contactform7.com/faq/after-submitting-the-form-i-get-an-error-message/ https://contactform7.com/faq/i-get-an-error-message-with-a-red-border-so-how-can-i-solve-this/

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

We’ve imported demo content on your site.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Sam,

Please clear the cache and check Sales Booster now.

Kind Regards,
8theme team

Hello, ShowTime,

Thank you for reaching out to us with your concern. We understand that you are experiencing issues with translating content using the Loco Translate plugin, despite following the usual procedures.

https://prnt.sc/zNK8Yu4RVOKV Please rename xstore-es.po to xstore-es_ES.po, and xstore-core-es.po to xstore-core-es_ES.po

We trust that the provided solution will effectively address your concern. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Othmane,

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Othmane,

Thank you for contacting us and for using XStore.

Please provide correct wp-admin access – https://prnt.sc/BY7dlGzM6cF7

Best Regards,
8Theme’s Team

Hello,

We have noticed that the custom CSS code, which should be present by default, was missing from your website. It appears that it may have been removed or altered for some reason. We kindly ask you to review who has access to your website and could have made these changes.

Additionally, we recommend that you update your website’s theme and plugins to ensure optimal performance and security https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Should you require any assistance or have any questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello,

We are pleased to inform you that we have successfully added the custom CSS code to your project. You can review the changes at: https://prnt.sc/OYqxlIerZbIQ

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We apologize for any inconvenience you are experiencing with the banner on your shop page. We appreciate you providing the attached picture, as it will help us better understand the issue.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Please make sure that Theme Options > WooCommerce > Wishlist > Enabled.

Kind Regards,
8theme team

Hello, Mahmut,

Thank you for reaching out to us.

By default, the Add to Cart button can be shown only – https://prnt.sc/2g509FllDiMd

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team