Hello Fix your theme pathetic issues!!!!!!!!!

This topic has 14 replies, 4 voices, and was last updated 1 months ago ago by Andrew Mitchell

  • Avatar: nomi
    nomi
    Participant
    May 17, 2024 at 12:50

    hello, whenever I want to make a static block first of all it never displays on header above, and If I edit footer from static blocks it don’t even work even after update, I have cleard cache from my cdn, from my browser, I also use a cache plugin but this theme is really stubborn it stays same. Now your customer support will respond it “Kindly give me website login details”, everytime I cannot make another adminstrator, kindly try to understand, and the second thing is that you have only made tutorial vidoes in wp backery, I use elementor.

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    13 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 17, 2024 at 14:24

    Hello, @nomi,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    1/ We are pleased to inform you that we have created a detailed video tutorial for you, hosted on our test site. This tutorial covers the process of creating a static block and displaying it in the header section.

    We kindly request that you view the video in its entirety and follow the step-by-step instructions provided. https://www.veed.io/view/657962b1-2588-41c9-9e85-dc7adf2f1698?panel=share

    We hope you find this resource helpful.

    2/ Please watch and follow the steps shown in this video: https://www.youtube.com/watch?v=dedHEO443nE&t=8s

    3/ Please watch Xstore theme all tutorials here: https://www.youtube.com/@8theme/videos

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    8Theme’s Team

    Avatar: nomi
    nomi
    Participant
    May 17, 2024 at 15:17

    I made the footer, I just want to know why its not working. understand my query first, don’t copy paste answer.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 18, 2024 at 05:20

    Hello, @nomi,

    We apologize for any inconvenience and appreciate your patience.

    Upon reviewing your website’s front-end, we have confirmed that the footer is functioning correctly. For your reference, we have attached an image in the private content area of our correspondence.

    Should the issue continue to persist on your end, could you please provide a screenshot or video documenting the problem? This will enable us to understand and address the issue more effectively.

    Additionally, we are currently unable to access the back-end of your site as the wp-admin login details previously provided are incorrect. Kindly update your credentials in the private content area at your earliest convenience. This will allow us to examine your settings closely and provide the necessary assistance.

    Thank you for your cooperation and understanding.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: nomi
    nomi
    Participant
    May 18, 2024 at 07:56

    Yes the footer color is grey, and I changed its color to black using elementor in static blocks, upon upgrading its still showing grey color not black. I have tried on different computers but the problem is not solving. And I have deleted the administrator as I have made it only for, previous issues. Everytime if these issues come, I need to make an adminstrator??
    fix issues from your side.

    Avatar: nomi
    nomi
    Participant
    May 18, 2024 at 08:10

    If I want to refund is that possible now??

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 18, 2024 at 08:11

    Hello, @nomi,

    Thank you for your response.

    It seems to be cache issue on your end, Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

    In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them. Afterward please check again your site on fresh new browser.

    If you can see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is functioning correctly in the Customizer, it should also be functioning on the front end.
    We trust that this will resolve the issue you are experiencing.

    We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2024 at 08:28

    Hello, Nomi,

    Thank you for getting in touch with us.

    It appears there may have been a misunderstanding, and we would like to clarify the current situation. We have implemented a new footer builder in our demo, which can be accessed here: https://xstore.helpscoutdocs.com/article/195-xstore-footer-builder-with-elementor . To edit the content, please navigate to XStore Builders > Footer > Edit Template. Due to this update, the previous settings in the Theme Options for the footer are no longer functional.

    We are here to assist you. Please check the functionality of the footer builder on your site and let us know if anything is unclear.

    Additionally, we kindly request that you provide us with working access to your admin panel. This will enable us to directly verify the footer’s functionality and settings on your site.

    Best regards,
    8Theme’s Team

    Avatar: nomi
    nomi
    Participant
    May 18, 2024 at 08:35

    and If I want to change static blocks then?? what procedure should I follow???

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2024 at 09:10

    Hello, Nomi,

    In case the new Footer Builder is activated on your site, you do not need to edit static blocks, because they are not affect the footer content. You need to edit the Footer template. Please go to XStore Builders > Footer > edit footer template https://youtu.be/vrNKjc84MKE?feature=shared

    Best regards,
    8Theme’s Team

    Avatar: nomi
    nomi
    Participant
    May 18, 2024 at 12:09

    No, my question is that I have edited static block but is not appearing on above header in global sections. so what’s its solution? I have also disabled cache plugin and CDN. but still its not working properly.

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2024 at 12:22

    Hello, Nomi,

    It looks like the New Header builder is activated on your site https://xstore.helpscoutdocs.com/article/212-new-xstore-header-builder-with-elementor It means the option from your screenshot can not work, and you need to edit the header template via XStore Builders > Header.

    Save static block content as a template https://elementor.com/help/how-to-duplicate-an-elementor-page/ , and then import it inside the header builder > header template.

    Best regards,
    8Theme’s Team

    Avatar: nomi
    nomi
    Participant
    May 18, 2024 at 13:50

    Thank you so much my issues are solved.
    I didn’t knew its new update. I was using old methods to edit my website.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 18, 2024 at 13:50

    Dear nomi,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

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