Website “Product Categories” style is disordered.

This topic has 6 replies, 2 voices, and was last updated 4 weeks, 1 days ago ago by Rose Tyler

  • Avatar: xstorefans
    xstorefans
    Participant
    May 18, 2024 at 15:57

    Hi there,
    I hope this message finds you well.

    I’m encountering a sudden issue with my website, which was previously functioning normally as shown in the screenshot below:
    https://prnt.sc/JCJwHoNuA6ea
    However, an unexpected change has occurred, as depicted in the following image:
    https://prnt.sc/3MxPQPZseVIZ
    The strange part is that I have not made any alterations to this portion of the site. Moreover, I’m unable to restore it to its normal state through the design options. At this moment, I’m not sure what has led to this issue. Your assistance is greatly needed and would be greatly appreciated. Thank you.

    For your reference, here is the link to the demo theme page: https://xstore.8theme.com/elementor2/home-decor02/shop/

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2024 at 15:59

    Hello,

    Thank you for contacting us and for using XStore.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: xstorefans
    xstorefans
    Participant
    May 19, 2024 at 14:32

    of course!

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2024 at 14:45

    Hello,

    We are pleased to inform you that we have successfully added the custom CSS code to your project. You can review the changes at: https://prnt.sc/OYqxlIerZbIQ

    Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: xstorefans
    xstorefans
    Participant
    May 19, 2024 at 15:07

    Thank you very much, the website has returned to normal, but I would like to know, what caused the style to break? It used to be normal without needing to add custom CSS.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 19, 2024 at 15:20

    Hello,

    We have noticed that the custom CSS code, which should be present by default, was missing from your website. It appears that it may have been removed or altered for some reason. We kindly ask you to review who has access to your website and could have made these changes.

    Additionally, we recommend that you update your website’s theme and plugins to ensure optimal performance and security https://xstore.helpscoutdocs.com/article/63-theme-update
    https://xstore.helpscoutdocs.com/article/37-plugins-update

    Should you require any assistance or have any questions, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

  • Viewing 6 results - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.