Not able to register my theme its showing “There was an error with the API request call. “

This topic has 8 replies, 3 voices, and was last updated 3 weeks, 6 days ago ago by Rose Tyler

  • Avatar: thevedansia
    thevedansia
    Participant
    May 17, 2024 at 13:55

    not able register my theme license getting error “There was an error with the API request call. This is a common problem caused by an SSL certificate. Please check it here. If your certificate does not exist or has errors, please contact your server provider.”

    i have run ssl test and everything seems ok

    Files is visible for topic creator and
    support staff only.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2024 at 14:53

    Hello,

    Thank you for contacting us and for using XStore.

    We kindly request that you provide us with URL, temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

    Best Regards,
    8Theme’s Team

    Avatar: thevedansia
    thevedansia
    Participant
    May 18, 2024 at 14:53

    i have shared the login details please check not able register the theme apply the patches

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2024 at 15:18

    Hello, Thevedansia,

    We are currently experiencing difficulties logging https://prnt.sc/l6tlFcfwOmYG We would greatly appreciate it if you could investigate this issue at your earliest convenience.

    Best Regards,
    8Theme’s Team

    Avatar: thevedansia
    thevedansia
    Participant
    May 18, 2024 at 15:35

    You can check now

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 20, 2024 at 13:37

    Hello, thevedansia,

    We regret to inform you that there are currently issues with accessing the admin panel, as it appears to be non-functional. Additionally, the FTP access is redirecting to an empty folder on the server.

    Best Regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    Avatar: thevedansia
    thevedansia
    Participant
    May 21, 2024 at 12:10

    issue has been fixed connection was getting blocked by my hosting

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 21, 2024 at 12:58

    Hello, Thevedansia,

    We are glad that you solved the issue. Thank you for letting us know.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

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