I have 2 problems that cant do can you help me

This topic has 46 replies, 3 voices, and was last updated 3 weeks, 2 days ago ago by Rose Tyler

  • Avatar: Amareen
    Amareen
    Participant
    May 16, 2024 at 06:54

    i have 2 problems one is I can’t update and another is my subproduct was showing 4 products per line but it changed to 1 product I tried to fix it but can’t

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    45 Answers
    Avatar: Amareen
    Amareen
    Participant
    May 16, 2024 at 06:59

    do we have live option chat

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2024 at 09:08

    Hello, Amareen,

    Thank you for contacting us and for using XStore.

    1/ Do you mean theme update?
    Please read this article – https://xstore.helpscoutdocs.com/article/63-theme-update , or download archives from this page – https://www.8theme.com/downloads/
    Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.
    Go to Dashboard > Themes > Add new > Upload theme > Choose file > Install now > click on “Replace current with uploaded” and the theme will be updated on your site.

    2/ Could you please also provide temporary wp-admin?
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    3/ We provide support via the forum here, not via live chat.
    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

    Best Regards,
    8Theme’s Team

    Avatar: Amareen
    Amareen
    Participant
    May 16, 2024 at 09:54

    Private Content

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2024 at 10:07

    Hello, Amareen,

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
    We’ve edited your message and moved wp-admin access into the Private Content area.

    1/ We recommend that you disable all third-party plugins that are not included with XStore
    (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    2/ Do you have this problem when another theme is activated, for example – Storefront?

    Best Regards,
    8Theme’s Team

    Avatar: Amareen
    Amareen
    Participant
    May 16, 2024 at 12:28

    I have checked the problem is caused by elemenor pro so it means i cannot use the plugin with your theam right

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2024 at 12:41

    Hello, Amareen,

    XStore is fully compatible with the Elementor Pro plugin. Should you encounter any issues that you suspect are related to this plugin, we recommend reaching out to the Elementor Pro support team for assistance. Please note that similar issues may arise regardless of the theme you have activated.

    Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Amareen
    Amareen
    Participant
    May 16, 2024 at 12:55

    how can i change the color of the green tab and customer fake check up wording on the website

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    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2024 at 14:10

    Hello, Amareen,

    Edit page using Elementor > https://prnt.sc/cHYAnXvB6y6Y

    Best Regards,
    8Theme’s Team

    Avatar: Amareen
    Amareen
    Participant
    May 16, 2024 at 15:54

    how can i change this area

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    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2024 at 15:58

    Hello, Amareen,

    Please read this article – https://xstore.helpscoutdocs.com/article/133-fake-sale-popup

    Best Regards,
    8Theme’s Team

    Avatar: Amareen
    Amareen
    Participant
    May 17, 2024 at 06:47

    i already disable all the third-party plugin but the problem still occurs

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2024 at 08:51

    Hello, Amareen,

    Thank you for contacting us and for using XStore.

    We kindly request that you apply the necessary patch to address the current issue. Your prompt attention to this matter would be greatly appreciated – https://prnt.sc/be_xgXYbKl0u

    Clear the cache after that.

    Best Regards,
    8Theme’s Team

    Avatar: Amareen
    Amareen
    Participant
    May 17, 2024 at 09:59

    it shows this

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    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2024 at 10:06

    Hello, Amareen,

    Please download sales_booster.min.js file by this link https://we.tl/t-mFDBvmYKsk and re-upload it to your site via FTP, wp-content/themes/xstore/framework/panel/js folder.

    About an error on your screenshot, we recommend that you contact your hosting provider for further assistance. They are best equipped to help you resolve any issues you may be experiencing.
    For further reading and a more comprehensive understanding of the error, you may find the following resources helpful:
    https://kinsta.com/knowledgebase/curl-error-28/
    https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

    Best Regards,
    8Theme’s Team

    Avatar: Amareen
    Amareen
    Participant
    May 17, 2024 at 10:38

    this is another problem yesterday i set everything was ok today the mega menu is not working

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    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2024 at 10:44

    Hello, Amareen,

    We hope this message finds you well. We kindly request that you navigate to the XStore Builders section, then proceed to ‘Header via Elementor’. Once there, please edit the template and access the menu settings. We would like you to select the ‘mega menu’ option for the item in question.

    https://youtu.be/Qi0f1DWSH5U?feature=shared

    We can help you in case you provide temporary wp-admin access. Previous credentials are incorrect now.

    Best Regards,
    8Theme’s Team

    Avatar: Amareen
    Amareen
    Participant
    May 17, 2024 at 12:26

    i already found the solution the problem is caused by your plugin PRO Elements i already told you yesterday you are wasting a lot of my time

    Avatar: Amareen
    Amareen
    Participant
    May 17, 2024 at 12:30

    how will you fix it it’s causing both elementor pro and PRO Elements i am not using elementor pro I am using pro elements

    Avatar: Amareen
    Amareen
    Participant
    May 17, 2024 at 12:34

    i can’t set my mega menu if dont have these plugin

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2024 at 13:02

    Hello, Amareen,

    We hope this message finds you well. We would like to inquire if you have had the opportunity to contact the plugin support as previously requested.

    It appears that the access to wp-admin has been modified, which currently prevents us from logging in.

    It is important to note that the issue you are experiencing is not related to our theme. This suggests that the problem will persist regardless of the theme activated. Therefore, we kindly urge you to reach out to Elementor’s support team as initially advised.

    Thank you for your attention to this matter. We look forward to your prompt action to resolve these issues.

    Best Regards,
    8Theme’s Team

    Avatar: Amareen
    Amareen
    Participant
    May 17, 2024 at 16:56

    i am not using elementor i am using your plugin. PRO Elements

    Avatar: Amareen
    Amareen
    Participant
    May 17, 2024 at 16:57

    please fix for me

    Avatar: Amareen
    Amareen
    Participant
    May 17, 2024 at 16:59

    i will send you the new login

    Please contact administrator
    for this information.
    Avatar: Amareen
    Amareen
    Participant
    May 17, 2024 at 17:37

    i am using this

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    Avatar: Amareen
    Amareen
    Participant
    May 17, 2024 at 18:11

    please answer me

    Avatar: Amareen
    Amareen
    Participant
    May 18, 2024 at 04:03

    hello why no answer

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2024 at 08:03

    Hello, Amareen,

    We apologize for the delay in responding to your inquiry.

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

    We are not authors of the PRO Elements plugin, but we want to help you.

    Could you please provide FTP access?
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Also, please do not edit the header at that same time to us – https://prnt.sc/tIiCkCIu6b4i

    Best Regards,
    8Theme’s Team

    Avatar: Amareen
    Amareen
    Participant
    May 18, 2024 at 09:32

    here are the details thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2024 at 09:57

    Hello, Amareen,

    We can’t connect FTP:

    Error:        	Connection timed out after 20 seconds of inactivity
    Error:        	Could not connect to server

    Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
    Is there a restriction by IP or something else that doesn’t allow us to connect?

    Best Regards,
    8Theme’s Team

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