Forum Replies Created

Viewing 30 posts - 56,641 through 56,670 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 07:20

    Hello,

    By default, there is no such possibility.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 07:19

    Hello,

    Please let me know what Hostname should we use and make sure that FTP password is valid.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 16:13

    Please disable all plugins, except: Woocommerce, Contact Form 7, and – http://prntscr.com/ix3lok
    You can find plugins here – https://www.8theme.com/download-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 16:06

    Hello,

    Please disable all 3-rd party plugins and check if this helps.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 15:44

    Could you please provide temporary wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 15:35

    Hello,

    Customizer > WooCommerce > Product Catalog > Default product sorting

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 15:33

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 15:32

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 15:32

    Dear @temppelinemanta,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 15:17

    2. In your custom css was not closed media query. Please clear cache and check now http://prntscr.com/ix2nph. In the code you can change the color values.
    3. I’ve changed “Fixed header text color” to White in Theme Options > General > Header Settings

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 15:12

    Hello @temppelinemanta,

    Please clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 14:45

    Hello @temppelinemanta,

    Make sure that you cleared cache.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 14:43

    Hello,

    Please try to add this code in Theme Options > Styling > Custom css > Global Custom css:

    .header-wrapper header .container-wrapper {
        display:  -webkit-box;
        display:  -webkit-flex;
        display:  -ms-flexbox;
        display:  flex;
        -webkit-box-orient:  horizontal;
        -webkit-box-direction:  reverse;
        -webkit-flex-direction:  row-reverse;
            -ms-flex-direction:  row-reverse;
                flex-direction:  row-reverse;
    }
    
    .header-wrapper .navbar-toggle {
        right:  auto;
        left:  10px;
    }
    
    .mobile-menu-wrapper {
        -webkit-transform:  translate3d(-270px, 0, 0);
                transform:  translate3d(-270px, 0, 0);
        right:  auto;
        left:  0;
    }
    
    .mobile-menu-opened .template-content {
        -webkit-transform:  translate3d(270px, 0, 0);
                transform:  translate3d(270px, 0, 0);
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 14:35

    Please add this code in custom.css file of parent theme or in style.css file of child theme:

    .et-mobile-menu li > a {
        line-height: 40px;
    }
    .et-mobile-menu .side-block .close-block{
        line-height:1.2;
    }

    How to create custom.css you can watch in this tutorial – https://www.youtube.com/watch?v=Qok2zRedRMY.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 14:31

    Hello,

    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 14:29

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 14:27

    Hello,

    I am glad that you sorted out.

    All the premium plugins included in our theme are external and we have the right to build them into our theme as we purchase the Extended License for each of these plugins. The plugins run perfectly and are fully functional. There is no doubt that you can get the current plugin version directly from us. For that go to https://www.8theme.com/download-plugins/ page and you’ll get access to all necessary archives. These plugins registration is not obligatory! The plugins are functioning perfect without any activation. The plugin activation option was added in the plugin for the customers to get automatic updates and support directly from plugin developers. Only in case you need this features you will need to purchase and register the plugin. This is not only our practice but all the theme authors from ThemeForest.
    Read more – https://www.8theme.com/faq/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 14:25
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 14:22

    Hello,

    Sorry, but I do not see the symbol on my computer. Should I login to see it?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 14:09

    Hello,

    In this case, you can add in the description a link to a custom page with the full information.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 13:56

    Hello,

    Please provide temporary wp-admin and FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 13:54

    Hello,

    You’re welcome!
    I’ve edited your menu (Appearance > Menus). Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 13:43

    Hello,

    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 13:42

    Hello,

    Please provide us with your website URL and temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 13:38

    Your columns have different settings on “Design Options” tab. I’ve created “test” page. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 13:24

    Hello,

    1. Homepage you can set in Settings > Reading > Your homepage displays.
    2. Click on edit the element and find the required icon http://prntscr.com/ix0pn8
    3. I’ve created “Stores” page. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 13:04

    Hello,

    Please clear cache and check now.
    4. Fields clearing relates to WordPress settings.
    Sorry, but we can’t help in case problem relates to the cache plugin settings.
    Try to create a form using Contact form 7 plugin instead of our default contact form, and read this article https://contactform7.com/captcha/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 12:47

    Hello @5sternemarketing,

    We’ve sent correct wp-instagram-widget.php file to your registration email. The file need to be replaced in xstore/framework/widgets/ folder via FTP, but I see, that you re-written this file in the child theme, so compare files and transfer changes to the child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 12:39

    Hello @Eugen,

    Please check email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2018 at 12:38

    Hello,

    Sorry, but we don’t provide support for 3-d party plugins which not comes with our theme package.
    Please read our documentation – https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/
    We have not officially tested plugins for social login with our theme so cannot provide you with a solid suggestion, but, you can try to use this one https://wordpress.org/plugins/yith-woocommerce-social-login/

    Regards

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    Viewing 56,670 results - 56,641 through 56,670 (of 68,231 total)
Viewing 30 posts - 56,641 through 56,670 (of 68,231 total)
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