We are theme support and we can help you with issues related strictly to our theme.
If you need help with additional customization contact WP-Kraken team.
Feel free to ask if you have any other questions.
This is not a bug or issue, but additional customization that are not covered under our Support Policy.
But if you explain in more details the desired result and provide screenshots and temporary access in Private Content, I will be able to check what can be done from our side to help you.