This topic has 32 replies, 2 voices, and was last updated 6 years ago ago by Rose Tyler
Hello
We made an upgrade of the theme and we got a blank screen after this
please advice
Hello,
We have disabled WooCommerce Facebook Like Share Button plugin to fix the blank screen.
Please note we don’t give guaranty for full theme compatibility with all 3-rd party plugins.
Also, you need to enter your purchase code to activate our new theme version in Theme Options and skip Setup Wizard.
Regards
Hello
Thank you
The problem is that products doesn’t show on the website. Can you assist me in order to have a fully functionally website, please?
Thank you so much. We appreciate your help
Thx
Hello,
Please disable all 3-rd party plugins and check if this helps.
Regards
Sorry, but i know that i have only standard plugins. Can you name them?
Hello
Can you provide a zip with standard plugins?
Thx
Please disable all plugins, except: Woocommerce, Contact Form 7, and – http://prntscr.com/ix3lok
You can find plugins here – https://www.8theme.com/download-plugins/
Regards
Hello
done. Same issue No products showed
Please advice
Thx
Hello,
Please let me know what Hostname should we use and make sure that FTP password is valid.
Regards
hello
beyoushop.ro
Unfortunately, We can’t connect http://prntscr.com/ixdygm Please check.
Regards
try new pass
Doesn’t help http://prntscr.com/ixe1k3
Regards
try new hostname
The same result. Please provide us with valid FTP access (FTP hostname, FTP username, FTP password). Before posting credentials here, please check if them works using FileZilla.
Regards
check now
any news?
One of our developers working on your site. I will inform you once I get a news.
Regards
Hello,
The problem caused by the number of your categories https://prnt.sc/ixglfa http://prntscr.com/ixh7p1 and persist even with default WC theme – Storefront, this means that the problem doesn’t relate to our theme. Likely, your categories were imported incorrectly and there are them too much for the DB. For now, to solved the problem, we removed category widgets from Sidebars https://prnt.sc/ixgl0x (Appearance > Widgets). Please check your site.
Also, we have renamed the legenda theme folder via FTP and upload a new one latest theme version, because in your theme folder were outdated files and “wpbakery” folder (shouldn’t be placed in the theme folder). Also, we’ve installed and activated a child theme. Please do not edit parent theme files, make all changes via the child theme. You can delete renamed theme folder “_legenda”, in case there are no important custom changes. For now, on your site activated the child theme that inherits the functionality and styling of “legenda” theme.
Also, WooCommerce developers have added some new options in version 3.3 related to products number per row and per page https://woocommerce.wordpress.com/2017/12/09/wc-3-3-will-look-great-on-all-the-themes/ WooCommerce set the higher priority for the new option and it overwrites our settings.
You can change number of products per row using Customizer ( > WooCommerce > Product Catalog > Products per row).
You can change products image size via Customizer > Woocommerce > Product Images + don’t forget to regenerate thumbnails after changes.
Feel free to ask if you have any questions.
Regards
Hello
Thank you so much for the effort
So, you are telling us that removing that amount of categories, will solve many of our problems?
Thx
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