Forum Replies Created

Viewing 30 posts - 56,611 through 56,640 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 12:08

    Hello,

    The problem occurred because you set http://prntscr.com/ixhic7 please change Main Font > line-height via Theme Options, or use the custom code http://prntscr.com/ixhk5y

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 12:03

    Hello,

    The problem caused by the number of your categories https://prnt.sc/ixglfa http://prntscr.com/ixh7p1 and persist even with default WC theme – Storefront, this means that the problem doesn’t relate to our theme. Likely, your categories were imported incorrectly and there are them too much for the DB. For now, to solved the problem, we removed category widgets from Sidebars https://prnt.sc/ixgl0x (Appearance > Widgets). Please check your site.
    Also, we have renamed the legenda theme folder via FTP and upload a new one latest theme version, because in your theme folder were outdated files and “wpbakery” folder (shouldn’t be placed in the theme folder). Also, we’ve installed and activated a child theme. Please do not edit parent theme files, make all changes via the child theme. You can delete renamed theme folder “_legenda”, in case there are no important custom changes. For now, on your site activated the child theme that inherits the functionality and styling of “legenda” theme.

    Also, WooCommerce developers have added some new options in version 3.3 related to products number per row and per page https://woocommerce.wordpress.com/2017/12/09/wc-3-3-will-look-great-on-all-the-themes/ WooCommerce set the higher priority for the new option and it overwrites our settings.
    You can change number of products per row using Customizer ( > WooCommerce > Product Catalog > Products per row).
    You can change products image size via Customizer > Woocommerce > Product Images + don’t forget to regenerate thumbnails after changes.

    Feel free to ask if you have any questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 11:34

    Done. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 11:06

    Hello @Blackbeard,

    Theme Options > E-commerce > Shop > Enable “Out of stock” icon

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 11:03

    Looks like you edited Theme Options in a browser tab that was opened before I did changes and you re-saved settings. Please close all Theme Options windows, and let me know so I could repeat changes.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 10:39

    Please change the code to:

    .et-mobile-menu li > a {
        line-height: 40px !important;
    }
    .et-mobile-menu .side-block .close-block{
        line-height: 1.2 !important;
    }

    if this won’t help, provide us with temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 10:36

    Hello,

    Thanks for the explanation.
    Please provide us with FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 10:13

    Hello,

    You’re welcome!
    Please check now http://prntscr.com/ixfxy8 and read more here – https://www.8theme.com/documentation/xstore/plugins/mail-chimp-form-custom-styles/
    This color http://prntscr.com/ixfye2 you can change in Custom css – http://prntscr.com/ixfyls

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 09:50

    Hello,

    1. Please try to edit buttons settings now – http://prntscr.com/ixfjbc > http://prntscr.com/ixfjey
    2. http://prntscr.com/ixfmrt

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 09:37

    One of our developers working on your site. I will inform you once I get a news.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 09:17

    Hello,

    Do you mean that Theme Options > Styling > Navigation settings do not work? Could you please provide temporary wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 09:13

    Hello @captainsesman,

    1,3. This because of your settings in Theme Options – http://prntscr.com/ixez72
    2. The code applied – https://prnt.sc/ixf29f but if you do not get required result, seems the css is not fully correct. Please describe the desired result and I will help you with the custom code.
    4. Customize > Wocommerce > Product Images
    Before 3.3 version WooCommerce had options for every type of image – single product, catalog and gallery image. In version 3.3 WC developers changed options and moved them to the Customizer. In version 3.3.3 they removed image settings at all even from customizer. We keep the previous version of their settings http://prntscr.com/ik093w But 8theme product widgets and gallery images use WP thumbnails size (Settings > Media) because WC customizer does not have the individual settings for this because of 3.3 update. So, if you don’t want to crop thumbnails images disable crop in WP settings and regenerate thumbnails. You may also try to change image settings using WC hooks that WC developers offer https://github.com/woocommerce/woocommerce/wiki/Customizing-image-sizes-in-3.3-

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 09:12

    Hello @Kj,

    Please create a new topic to prevent misunderstanding – https://www.8theme.com/forums/royal-wordpress-support-forum/ http://prntscr.com/ixer90
    Row settings > Content position > Top and set 0px for the first column – http://prntscr.com/ixewnm

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 08:44

    Hello,

    1. What version of Safari should we use to be able to see the problem?
    Please add this code in custom css:

    input[type="text"], input[type="email"], input[type="password"], input[type="tel"], input[type="number"]{
        line-height: 39px;
    }

    let me know if the problem will be fixed.
    2. Do you add custom css code in Theme Options > Custom css or in custom.css file? Could you please provide temporary wp-admin and FTP access in Private Content so we can take a closer look? Also, can you give me some example of code that we can use for testing?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 08:37

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 08:33

    Hello,

    1. Great.
    2. I would recommend you to put custom cs code, that works fine and won’t be edited in near future, transfer into style.css file of the child theme.
    3. Please add this code in Theme Options > Styling > Custom css > Global Custom css:

    .post-categories {
        display: none;
    }
    .blog .read-more {
        color: #fffeff;
        text-align: center !important;
        margin: 25px auto 0 auto !important;
    }
    .blog .meta-post > a{
        color:#fff !important;
    }
    .blog .content-article p,
    .blog .content-article{
        color:#ac92b6;
    }
    .blog .read-more{
        color:#fffeff;
        text-align:center !important;
        margin:25px auto 0 auto !important;
    }
    .blog .read-more::before{
        background-color:#fffeff !important;
    }
    .blog .post-comments-count span,
    .entry-date{
        color:#fffeff;
    }
    .blog .post-heading-inner .entry-title a{
        font-size: 30px;
        color: #ff8da7;
        letter-spacing:5px;
    }
    @media only screen and ( min-width:1200px ){
       .blog .content article:nth-child(odd) .post-data{
        text-align:center;
        padding:64px;
        border-radius:75px;
        background:#16061c;
        position:relative;
        left:-70px;
         z-index:99;
         display: inline-table;
        width: 610px;
    }
    .blog .content article:nth-child(even) .post-data{
        text-align:center;
        padding:64px;
        border-radius:75px;
        background:#16061c;
        position:relative;
        right:-70px !important;
        z-index:99;
        display: inline-table;
        width: 610px;
    }
    }

    Let me know result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 08:00

    The same result. Please provide us with valid FTP access (FTP hostname, FTP username, FTP password). Before posting credentials here, please check if them works using FileZilla.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 07:54

    Great. Thanks for the reply.
    Please note that before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 07:49

    Hello,

    You’re welcome!
    If you love Classico and have something nice to say don’t hesitate to tell about this!
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 07:49

    Doesn’t help http://prntscr.com/ixe1k3

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 07:45

    Hello,

    I’ve inspected the code and do not see changes http://prntscr.com/ixe05a, but if I do this via console – http://prntscr.com/ixe0k1 so make sure that you saved changes and cleared cache.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 07:41

    Hello,

    Please try to activate theme now.
    Also, note that 1 license can be used for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only, please read more – https://themeforest.net/licenses/standard

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 07:39

    Unfortunately, We can’t connect http://prntscr.com/ixdygm Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 07:37
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 07:31

    You’re welcome!
    Customizer > WooCommerce > Product Catalog > Default product sorting.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 07:31

    Hello,

    Go to Pages > select page and click Edit > Page Layout > Sidebar Position > Without Sidebar

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 07:28

    You’re welcome!
    If you love Royal and have something nice to say don’t hesitate to tell about this!
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 07:26

    Hello,

    Please provide a screenshot for better understanding where the color can’t be changed and provide temporary wp-admin access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 07:24

    Yes, I’ve checked your site using Chrome browser on different devices.
    Can you see the problem on another computer? What version of browser do you use?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2018 at 07:21

    You’re welcome!

    Regards

  • 1 2 3 1,887 1,888 1,889 2,273 2,274 2,275
    Viewing 56,640 results - 56,611 through 56,640 (of 68,231 total)
Viewing 30 posts - 56,611 through 56,640 (of 68,231 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.