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THEME ISSUES - by captainsesman - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 6 years ago ago by Rose Tyler

captainsesman

Participant

March 25, 2018 at 22:30

I have being having issues customizing the themes:
for example the footer background color is not applying
https://prnt.sc/iw9uy2
.copyright-1, .copyright-2, .copyright-3, .copyright {
background: #f00d0d;
font-size: 12px;
padding-top: 20px;
}
this is not changing anything. What do I Do.

Please, contact administrator
for this information.

#189176 Copied

15 Answers

Rose Tyler

Support staff

March 26, 2018 at 07:58

Hello,

Please clear cache and check one more time https://prnt.sc/iweev6

Regards

#189197 Copied

Kj

Participant

March 27, 2018 at 01:34

Hi, I’m having the same issue. Whenever I set the Footer 1 or Footer 2 color my site does not respond. I’ve cleared my cache but it has not helped. How do I fix this?

I also have a 2nd issue where two widgets in the same row are not lining up. I’d like for them to line up at the top but they appear to line up at the bottom.

Please advise. I’ve included my staging web address below.

Thanks!

Please, contact administrator
for this information.

#189309 Copied Theme version: Royal Store v.1.0 - Royal Child WooCommerce version: 3.3.4

Rose Tyler

Support staff

March 27, 2018 at 08:15

Hello @Kj,

Please watch our video tutorials – https://www.8theme.com/videos/ (Royal – WordPress ThemeEngine – Footer Set Up). Do not forget to disable demo footer blocks in Theme Options > Footer.
Could you please provide wp-admin access in Private Content?

Regards

#189330 Copied

Kj

Participant

March 27, 2018 at 16:33

Hi Rose,

I’ve done both of those (watched the video and disabled footer blocks) and it’s still not working. See below for access.

Please, contact administrator
for this information.

#189434 Copied

Kj

Participant

March 28, 2018 at 02:52

I was able to fix it. It required turning off the Transparent Container settings under the Styling Tab in Theme Options. I could still use help with #2:

“I also have a 2nd issue where two widgets in the same row are not lining up. I’d like for them to line up at the top but they appear to line up at the bottom.” These are on my homepage. The widgets are called “Postcards From Makeba” and “Words of Love”. They don’t line up at the top.

Thanks!

#189450 Copied

captainsesman

Participant

March 28, 2018 at 03:32

Hi;
I noticontact page words are not showing.
i have tried to change the color attributes but it seems not to be working.
Please Kindly help. Only the telephone number that is showing.
https://prnt.sc/ixc5vy

I have also noticed that any Custom CSS i place here doesnt seem to work
even after clearing the Cache.
https://prnt.sc/ixc6sh

#189452 Copied

captainsesman

Participant

March 28, 2018 at 03:38

Lastly i have noticed that the p tags are seem to be all color white when i have set it to black
hence the text is not showing. Please kindly help adjust it..
https://prnt.sc/ixc8bm
Lastly how do i increase the image size of the products on display?

#189453 Copied

Rose Tyler

Support staff

March 28, 2018 at 09:12

Hello @Kj,

Please create a new topic to prevent misunderstanding – https://www.8theme.com/forums/royal-wordpress-support-forum/ http://prntscr.com/ixer90
Row settings > Content position > Top and set 0px for the first column – http://prntscr.com/ixewnm

Regards

#189482 Copied

Rose Tyler

Support staff

March 28, 2018 at 09:13

Hello @captainsesman,

1,3. This because of your settings in Theme Options – http://prntscr.com/ixez72
2. The code applied – https://prnt.sc/ixf29f but if you do not get required result, seems the css is not fully correct. Please describe the desired result and I will help you with the custom code.
4. Customize > Wocommerce > Product Images
Before 3.3 version WooCommerce had options for every type of image – single product, catalog and gallery image. In version 3.3 WC developers changed options and moved them to the Customizer. In version 3.3.3 they removed image settings at all even from customizer. We keep the previous version of their settings http://prntscr.com/ik093w But 8theme product widgets and gallery images use WP thumbnails size (Settings > Media) because WC customizer does not have the individual settings for this because of 3.3 update. So, if you don’t want to crop thumbnails images disable crop in WP settings and regenerate thumbnails. You may also try to change image settings using WC hooks that WC developers offer https://github.com/woocommerce/woocommerce/wiki/Customizing-image-sizes-in-3.3-

Regards

#189483 Copied

captainsesman

Participant

March 29, 2018 at 04:14

Hello Thanks for the help.
Here is my complain, i have inspected my page and i came up with the custom code
.product-content {
margin-top: 20px;
}
I have cleared my cache and the code is not working.
https://prnt.sc/ixtzzv

This is were i applied the custom code.
https://prnt.sc/ixu1lb
Kindly assist

#189587 Copied

Rose Tyler

Support staff

March 29, 2018 at 08:06

Dear @captainsesman,

Your code is added inside media query – http://prntscr.com/ixvsz6 this means that it works only on mobile devices. I’ve changed the position of the code http://prntscr.com/ixvtu8 Please check.

Regards

#189610 Copied

captainsesman

Participant

April 4, 2018 at 10:19

Please i need support on the checkout and account page. I have noticed that the theme did not come with those pages. How do i set them up?????

#190215 Copied

Rose Tyler

Support staff

April 4, 2018 at 10:32

Hello,

Please read this article about import woocommerce pages https://docs.woocommerce.com/document/woocommerce-pages/

Regards

#190221 Copied

captainsesman

Participant

April 4, 2018 at 11:07

I want to achieve this with the cart. I want to move it down but when i do the logo also moves how do i do. https://prnt.sc/j0o2b6
How do i add a margin-top without affecting the logo?

#190232 Copied
Rose Tyler

Support staff

April 4, 2018 at 12:16
Please try to use this custom css code:
```
.header .shopping-container {
    position:  absolute;
    top: 300px;
    width:  max-content;
}
```
Regards
#190246 Copied
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