Thanks for using our theme.
Sorry, but we don’t provide support for 3-rd party plugins as it’s out of our support scope – https://themeforest.net/page/item_support_policy. Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins.
If you need help with additional customization contact WP-Kraken team.
Feel free to ask if you have any other questions.