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Topic: Instagram widget has returned invalid data.

eazy4me

Participant

March 22, 2018 8:17 am

Can you guys please send me the solution? Thank you.

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Rose Tyler

Support staff

March 22, 2018 9:13 am

Hello,

We’ve sent wp-instagram-widget.php file to your registration emails.
You need to replace this file in xstore/framework/widgets/ folder via FTP.

Regards

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lemc1414

Participant

March 25, 2018 12:54 am

I have the same problem. Can I get some help?

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Rose Tyler

Support staff

March 26, 2018 9:10 am

Hello @lemc1414,

Please check email.

Regards

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5sternemarketing

Participant

March 26, 2018 4:29 pm

I have the same problem. I have replaced the file already (I got it via support chat) but nothing changed. Cache is cleared etc. Can you take a look?
Site URL: hidden
Theme version: 4.21

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Rose Tyler

Support staff

March 27, 2018 7:05 am

Hello @5sternemarketing

Could you please provide FTP access also?

Regards

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5sternemarketing

Participant

March 27, 2018 9:26 am

sure here it is

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Rose Tyler

Support staff

March 27, 2018 12:47 pm

Hello @5sternemarketing,

We’ve sent correct wp-instagram-widget.php file to your registration email. The file need to be replaced in xstore/framework/widgets/ folder via FTP, but I see, that you re-written this file in the child theme, so compare files and transfer changes to the child theme.

Regards

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5sternemarketing

Participant

April 3, 2018 9:36 am

Hey there,
it worked fine a few days ago but no there is the same issue again. Is there a new file again? Or how can this same issue come up again?

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Olga Barlow

Support staff

April 3, 2018 10:39 am

Hello, @5sternemarketing

Update theme to version 4.22.1 and let me know if you still have a problem after that. Provide correct Dashboard and FTP access if the issue persists after the update.

Regards

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