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Topic: Royal Theme Update v4.4 – Question

khoavo

Participant

March 15, 2018 12:46 am

Please refer to my last ticket ##187388 – which has bee closed

I noticed there a newer v4.5 for the Royal Theme. Don’t know what you added to my folder settings but I’m not seeing the notification in WP Admin that there’s a newer version 4.4 to update. It’s showing the Theme is up to date, but it’s only v4.2

Thanks!

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khoavo

Participant

March 15, 2018 12:48 am

I meant v4.4, sorry. not v4.5. Thanks

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Rose Tyler

Support staff

March 15, 2018 11:44 am

Hello,

Thanks for the notice. This issue occurred for all clients. We’ve fixed it.

Regards

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khoavo

Participant

March 15, 2018 7:40 pm

I just logged into my WP Admin and my Royal Theme it’s still showing v4.2 and the Theme Update notification is not showing available for v4.4.

How was it fixed?

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Rose Tyler

Support staff

March 16, 2018 3:06 pm

Please check one more time https://prnt.sc/is254c

Regards

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khoavo

Participant

March 16, 2018 7:31 pm

Now I see it. What did you do to it? I didn’t see it before.

After I select update theme, do I need to go under Theme Options / General/ and click on SAVE CHANGES or no? I hope there’s no update issues as I had experienced from the last Royal theme update.

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Rose Tyler

Support staff

March 19, 2018 9:54 am

Hello,

Please read our documentation http://8theme.com/demo/docs/royal/#!/installation_upgrade
You need to create a backup of your files, database and theme options (Theme Options > Import/Export > Options > Export Options) to be able to restore the site to the previous state if something goes wrong. Also, update all required plugins: https://www.8theme.com/download-plugins/

Regards

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khoavo

Participant

March 22, 2018 12:40 am

Thanks. Is Rev. Slider update available o the plugin download page soon?

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Olga Barlow

Support staff

March 22, 2018 10:06 am

Hello,

The plugin is updated to version 5.4.7.2. You can download it on the Downloads page.

Regards

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khoavo

Participant

March 23, 2018 12:13 am

Thanks. Hey is the Notify me of follow-up replies via email on this forum working? I noticed for a week that I’m not getting na email notification when your team replies to my comments here. And my email is up and working up to date. Just wondering…

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Olga Barlow

Support staff

March 23, 2018 11:24 am

Hello,

I have checked the topic settings and see that you check to notify you about replies. Strange that you don’t get the notification. Have you checked the Spam folder?

Regards

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khoavo

Participant

March 26, 2018 2:02 am

No, nothing in Spam folder. I’ve been receiving notifications from this site okay until the last 5 days or so. My email address in the profile is up to date. Oh well…

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khoavo

Participant

March 26, 2018 2:04 am

I just saw this message on top of the profile admin page of my support forum account:

WordPress 4.9.4 is available! Please notify the site administrator.

Should you update it to 4.9.4, maybe that’s why I stopped getting notifications?

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Olga Barlow

Support staff

March 26, 2018 1:32 pm

Hello,

Ok, thank you for the information. We’ll check what could be the reason of the email problem.
You can update WP to version 4.9.4 but you need to make sure that all the plugins that come bundled with our theme are up to date https://www.8theme.com/download-plugins/ .

Regards

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khoavo

Participant

March 26, 2018 6:50 pm

Thanks

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Rose Tyler

Support staff

March 27, 2018 7:22 am

Hello,

You’re welcome!

Regards

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