Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 41,611 through 41,640 (of 68,187 total)

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Rose Tyler

Support staff

September 9, 2020 at 12:39

Hello,

I suppose you will find the element after scrolling the bar, try to use the mouse wheel to scroll.

Regards

#250911 Copied In reply to: block disappear from the list after deleting from the connection block

Rose Tyler

Support staff

September 9, 2020 at 12:34

Hi,

Store List is a page where you may list all your site vendors, but I do not see vendors on your site, so there is nothing to show via the shortcode. Please check the documentation of the plugins and add vendors.

Regards

#250909 Copied In reply to: Content page https://xstore.8theme.com/demos/2/wcfm-marketplace/store-list/

Rose Tyler

Support staff

September 9, 2020 at 12:21

Hello,

Go to WPML > String translation > scroll down and press on “Translate texts in admin screens” link. You’ll see a list of fields, choose the fields you’d like to translate. For example – theme_mods_xstore-child > http://prntscr.com/szhrk6 After that go back to the String Translation section and translate necessary content – http://prntscr.com/szhs2y

Regards

#250905 Copied In reply to: Can't translate theme options

Rose Tyler

Support staff

September 9, 2020 at 09:26

Provide temporary wp-admin access, please https://prnt.sc/ue4ucs

Regards

#250889 Copied In reply to: Adding Instagram feed to API

Rose Tyler

Support staff

September 9, 2020 at 09:24

Hello,

Have you done that Olga suggested previously https://prnt.sc/ue4nhv ?
Also, check this topic – https://www.8theme.com/topic/editing-page-gives-error-website-is-currently-unable-to-handle-this-request/

Regards

#250888 Copied In reply to: I can't edit pages

Rose Tyler

Support staff

September 9, 2020 at 09:20

Hello,

Thanks for using our theme.
Please describe the desired result in more detail and provide a live example.

Regards

#250887 Copied In reply to: How to add social suspend button

Rose Tyler

Support staff

September 9, 2020 at 09:12

Hello,

Theme Options > WooCommerce (Shop) > Single product page > Single product layout > Location Of Upsell Products > Sidebar.

Regards

#250886 Copied In reply to: "YOU MAY ALSO LIKE" Box

Rose Tyler

Support staff

September 9, 2020 at 09:11

Hello,

Could you provide temporary wp-admin and FTP access?
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Delete the account once all questions will be solved. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#250884 Copied In reply to: 3 errors with wp-content/plugins/et-core-plugin/app/models/widgets/menu.php

Rose Tyler

Support staff

September 9, 2020 at 08:46

Hello,

Please provide URL, temporary wp-admin, and FTP access, so we can take a closer look.

Regards

#250882 Copied In reply to: problem instagram

Rose Tyler

Support staff

September 9, 2020 at 08:43

Hello,

Thanks for using our theme.
Please watch this video – https://youtu.be/LgzC4iK-j6A

Regards

#250881 Copied In reply to: Products attributes in single product page

Rose Tyler

Support staff

September 9, 2020 at 08:41

Hello,

Thanks for using our theme.
Please check this topic – https://www.8theme.com/topic/unable-to-update-to-xstore-7-0/

Regards

#250880 Copied In reply to: An error occurred while updating XStore

Rose Tyler

Support staff

September 9, 2020 at 08:38

Hello,

We can help with problems/situations that come from our theme only.
Feel free to ask if you have any other questions.

Regards

#250878 Copied In reply to: filters problems

Rose Tyler

Support staff

September 9, 2020 at 08:36

Hello,

Provide temporary wp-admin access, so we can take a closer look.

Regards

#250876 Copied In reply to: Blog Columns

Rose Tyler

Support staff

September 9, 2020 at 08:28

Hi,

Set “none” here – https://prnt.sc/ue3ops

Regards

#250874 Copied In reply to: slider revolution – wheel / scroll

Rose Tyler

Support staff

September 9, 2020 at 08:19

Hello,

Have you changed wp-admin access? I can’t login. Please check.
Try to clear all cache, from a plugin, server, browser, and check the frontend then.

Regards

#250872 Copied In reply to: Problem with multiple-headers

Rose Tyler

Support staff

September 9, 2020 at 08:12

Hello,

1) Do not add the same image that you are using as Featured image into the Variation Image Gallery, for example – https://prnt.sc/ue3cfw
2) It is because you did not add the main image of variation here – https://prnt.sc/ue3dr0

Regards

#250869 Copied In reply to: problems with variation images

Rose Tyler

Support staff

September 9, 2020 at 08:04

Provide FTP access also. Contact your hosting provider and ask FTP host, FTP login, FTP pass, FTP port.

Regards

#250868 Copied In reply to: SEARCH BAR

Rose Tyler

Support staff

September 9, 2020 at 08:01

Hello,

There is no such possibility for the mentioned element, but you can do this globally via Theme Options > WooCommerce (Shop) > Shop > Products style > Product Content Elements

Regards

#250865 Copied In reply to: Product shortcode – remove tags / add review

Rose Tyler

Support staff

September 9, 2020 at 07:57

Could you provide FTP access also?

Regards

#250863 Copied In reply to: Theme function time countdown problem

Rose Tyler

Support staff

September 9, 2020 at 07:49

Hi,

Thanks for using our theme.
1) If you do no use Single product page builder, this text comes from the theme. Update translation files and try to find and translate the text one more time – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
2) XStore Core plugin.
3) XStore theme

Regards

#250861 Copied In reply to: Translate

Rose Tyler

Support staff

September 8, 2020 at 15:42

Hello,

Thanks for using our theme.
Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/demo/docs/royal/Plugins/Included_Plugins , and check how it works then.

Regards

#250815 Copied In reply to: Variation product add to cart doesnot work

Rose Tyler

Support staff

September 8, 2020 at 15:39

Hello,

Take our apologies if you faced any inconvenience using our theme!
What problems did you face? Describe them in more detail and we will do our best to help you.
Refund policy you can find here – https://themeforest.net/page/customer_refund_policy

Regards

#250814 Copied In reply to: refund

Rose Tyler

Support staff

September 8, 2020 at 15:35

Hello,

XStore studio allows import sections from different demons, when you are using Elementor plugin. Just edit page using Elementor > click here – https://prnt.sc/udpfle and import the desired block. But if you are using WPBakery Page Builder, do not enable the Elementor, watch this video – https://youtu.be/wkIKN2IyEZI

Regards

#250811 Copied In reply to: Xstore studio

Rose Tyler

Support staff

September 8, 2020 at 15:31

Hello,

I’ve passed the question about Instagram to one from our technicians.
About scroll, read this article – https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/
Let us know if you need any other assistance.

Regards

#250810 Copied In reply to: Not see the numbers of the interactions INSTAGRAM

Rose Tyler

Support staff

September 8, 2020 at 14:41

Hello,

Please provide URL and temporary wp-admin access, so we can take a closer look https://prnt.sc/udo7ib

Regards

#250802 Copied In reply to: Language Switcher Widget Button

Rose Tyler

Support staff

September 8, 2020 at 14:40

Hello,

Go to Theme Options > Header builder, make sure that you have added the Account element into the header content.

Regards

#250800 Copied In reply to: how do I set up the sign in / register section in header

Rose Tyler

Support staff

September 8, 2020 at 14:38

Hello,

Have you changed wp-admin access? I can’t login. Please check.
Let me know the path to the theme folder.

Regards

#250799 Copied In reply to: Problemas de traducción

Rose Tyler

Support staff

September 8, 2020 at 14:15

Hello,

Sorry for the long delay in answering.
Try to delete all sections of the Promo Text element and added them from scratch.

Regards

#250797 Copied In reply to: Problem with multiple-headers

Rose Tyler

Support staff

September 8, 2020 at 14:12

Hi,

Please check if you have these problems when a default theme is activated.

Regards

#250796 Copied In reply to: TAX PROBLEM

Rose Tyler

Support staff

September 8, 2020 at 14:08

You’re welcome!

Regards

#250795 Copied In reply to: Mobile Canvas Menu Text Color and Background Color
← 1 2 3 … 1,387 1,388 1,389 … 2,271 2,272 2,273 →

41,611–41,640 of 68,187 posts

Viewing 30 posts - 41,611 through 41,640 (of 68,187 total)

← 1 2 3 … 1,387 1,388 1,389 … 2,271 2,272 2,273 →

Forum Replies Created

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