Rose Tyler

Hi,

Could you provide URL and temporary wp-admin access? https://prnt.sc/udnf4d
We will take a closer look.

Regards

Hello,

Here is what I can see on your site – https://prnt.sc/udn123 Clear cache and check one more time.

Regards

Hello,

Thanks for using our theme. Sorry for the delay in answering.
Could you provide URL of the page with the shortcode and temporary wp-admin access?

Regards

Hello,

Sorry for the long delay in answering.
Could you, please, provide URL of the site?

Regards

Hi,

I can’t login your site. Check access you provided.
Make sure that you minified CSS. There are many tools to help you with minification during development. You can also use a plugin, such as WP Rocket. Contact support of your cache plugin to get assistance.
About this – https://prnt.sc/udjc59 , replace these images by images in mentioned by GTM size.
Optimize images – https://prnt.sc/udjf07 https://tinypng.com/

Regards

Hello,

Sorry for the delay in answering.
1) Could you, please, go to Plugins > disable and remove XStore Core plugin, then go to XStore > Plugin Installer > install it again. Check the translation after that.
2) Translate text now – https://prnt.sc/udj3uq

Regards

Hello,

Do the update, provide us with temporary wp-admin and FTP access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Delete the account once all questions will be solved. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

Hello,

Sorry for the long delay in answering.
Latest versions of the theme and Core plugin are available here https://www.8theme.com/downloads/ Do the update https://www.8theme.com/classico-theme-documentation/ , clear cache, and check the mobile menu then.
If you need our help with the update, provide temporary FTP access also.

Regards

Hello,

It is not a bug/problem, there is no option to disabled the variations for Products element with the Elementor page editor, so I’ve asked you to send a request for adding it.
Here is a reply from our technician team – Changes should be done in files of core plugin, if you do them there, you will face problems with every official update.
Try to add the next code in functions.php of your child theme:

if	(is_front_page()){
	remove_action( 'loop_swatch', array( 'St_Woo_Shop', 'loop_swatch' ) );
	remove_filter( 'sten_wc_archive_loop_available_variations', array( 'St_Woo_Shop', 'available_variations' ) );
	remove_filter( 'sten_wc_archive_loop_swatch_html', array( 'St_Woo_Shop', 'swatch_html' ), 10, 6 );
}

If this doesn’t give you the desired result, submit the request via https://www.8theme.com/taskboard/, and follow our changelog.

Regards

Hello,

Thanks for using our theme.
Try to disable all the third-party plugins, that do not come bundled with our theme https://www.8theme.com/demo/docs/royal/Plugins/Included_Plugins , and check how it works then.
If the problem is independent of plugins, provide temporary wp-admin access, so we can take a closer look. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Delete this account once all questions will be solved.

Regards

Hello,

Thanks for using our theme.
Settings of the Instagram element on your page > select Instagram account, like here – https://prnt.sc/udfvd4 , clear cache – https://prnt.sc/udfvn9

Regards

Hello,

Our theme compatible with both plugins, you can use any of them depends on your needs. Read more in docs of these plugins, contact the support of plugins to get more information about their functionality, then select the one you prefer.
Check this demo version – https://xstore.8theme.com/demos/2/wcfm-marketplace/store/pacifichealthfoods/

Regards

On first sight, I do not see the problem – https://prnt.sc/udffw0
What should we do to be able to see the problem on your site? Could you provide temporary wp-admin access?

Regards

Hello,

Registration comes from WC plugin, so go to WooCommerce > Settings > Accounts & Privacy > Account creation https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-15
Check the result via an incognito window to see how it looks for new clients.

Regards

Hello,

Theme Options > Header builder > Multiple headers > edit header for the Home page. For example – http://prntscr.com/tn1ar9 + https://youtu.be/BpeXfzNwkOc

Regards