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Filters problems - by creartlab - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 3 years, 7 months ago ago by Rose Tyler

creartlab

Participant

August 31, 2020 at 17:39

Hello,
I have problem with Filters in shop categories page (for example: https://2star.it/categoria-prodotto/donna/saldi-donna/)

When I select a value in the menu to show only products available in the list, in the page it doesn’t show me the real available product.

Can you replicate the issue following these screenshots:

https://prnt.sc/u9398m

https://prnt.sc/u939ji

https://prnt.sc/u939sl

Please, contact administrator
for this information.

#250031 Copied Theme version: 6.3.9.3 WooCommerce version: 4.4.1

9 Answers

Olga Barlow

Support staff

September 1, 2020 at 15:35

Hello,

Yes, provide us with WP Dashboard access, please. We’ll check if everything works as expected with the default WP theme.

Regards

#250144 Copied

creartlab

Participant

September 1, 2020 at 16:36

Hello, yes thanks.

Please contact administrator
for this information.

#250160 Copied

Olga Barlow

Support staff

September 2, 2020 at 17:22

Hello,

I have updated theme, WooCommerce Multilingual plugin, synced the attributes http://prntscr.com/uacwb7 Also, hide the out of stock products from the catalog if you don’t want to get them in the filter results http://prntscr.com/uacyds

Regards

#250265 Copied

creartlab

Participant

September 2, 2020 at 17:56

Hello Olga.
i checked about your updates. Seems now all is good about list of items to show, but I have some problems with pagination.

Please contact administrator
for this information.

#250268 Copied

Olga Barlow

Support staff

September 3, 2020 at 17:59

Hello,

I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#250414 Copied

creartlab

Participant

September 4, 2020 at 14:23

Hello Olga,
thank you i wait.
regards

#250520 Copied

Olga Barlow

Support staff

September 4, 2020 at 16:03

Hello,

Developers checked the issue in more detail and found that this is WooCommerce bug, not theme issue because it displays products in the same way even with the default theme https://gyazo.com/131909f3b8e2a38e3ebc7d2fad98e38e

So, contact WooCommerce support to fix the problem with the number of products per page after filtering if the Hide out of stock option is enabled https://gyazo.com/131909f3b8e2a38e3ebc7d2fad98e38e

Regards

#250536 Copied

creartlab

Participant

September 8, 2020 at 16:58

Hello, it’a very pity I can’t solve this and not sure it will be fixed in the next woocommerce update.

#250827 Copied

Rose Tyler

Support staff

September 9, 2020 at 08:38

Hello,

We can help with problems/situations that come from our theme only.
Feel free to ask if you have any other questions.

Regards

#250878 Copied
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