Problem with multiple-headers - by The Watch Strap Co.

This topic has 24 replies, 4 voices, and was last updated 3 years, 10 months ago ago by Rose Tyler

  • Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant
    August 26, 2020 at 00:08

    Hi there,

    We’ve been using multiple headers for the last 3 weeks or so, however, a random issue has popped up.

    If we click into a multiple header and try to change the content on the lefthand side (HTML block, Promo Text content etc…) we only see the default header options.

    It used to change to display the multiple header content and let us change it. In face if you click into the ‘Non-sticky header’ we created you’ll see the promo text on mobile doesn’t even match what is shown on the right, so, it must be somewhere.

    We’ve disabled all plugins except X-STORE CORE and get the same problem.

    One thing I have noticed in the console is this error…

    customize.php?autofocus[panel]=header-builder:1 Unchecked runtime.lastError: The message port closed before a response was received.

    I don’t know if that is related?

    Please, contact administrator
    for this information.
    23 Answers
    Avatar: John Holden
    John Holden
    Support staff
    August 26, 2020 at 05:03

    Hi,

    Please update theme & Xstore core plugin to latest version.

    Regards,
    Hung PD

    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant
    August 30, 2020 at 16:38

    Thank you, I’ve updated this and still seem to be having the same problem.

    Any other ideas?

    Avatar: John Holden
    John Holden
    Support staff
    August 31, 2020 at 05:13

    Hi,

    I see many errors in Console Log https://prnt.sc/u8po4h

    You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Regards,
    Hung PD

    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant
    September 2, 2020 at 11:37

    Thanks for coming back to me,

    I’ve just disabled every plugin except for X-store Core and still seem be getting the same problem. Is there anything else it may be?

    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant
    September 2, 2020 at 18:43

    Hi, are you in my site editing the header?

    I only ask as I enabled a plugin, the site froze and then on refresh lots of plugins are now deactivated and the header is changed.

    If it isn’t you I will put things back to how they were, but if it is I don’t want to ruin your testing

    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant
    September 2, 2020 at 19:42

    Hi, I’m guessing this wasn’t you, so I am going to be re-enabling all of the plugins / option s

    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant
    September 3, 2020 at 23:58

    Hello,

    Have you had any luck with this?

    It is pretty much one of the last couple of things stopping us launching our new website at the moment, so, if you could look into it that would be great.

    I’ve also had another look myself and have found a few errors relating to the header buld which I have copied here…

    header errros

    I don’t know if that is what’s causing it?

    As mentioned before I have tried enabled / disabling all plugins and still seem to get the issue 🙁

    Than you in advance

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 4, 2020 at 16:10

    Hello,

    I have tried to set the different HTML block for the multiple headers and did not face the mentioned issue. Could you, please, tell me what blocks for what headers do you want to set to test it with real things?

    Regards

    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant
    September 4, 2020 at 16:35

    Good Afternoon,

    Really sorry to be a pain, I just wanted to see if anyone had any luck with this?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 4, 2020 at 16:42

    Hello,

    So, do you have the issue or not?
    Could you, please, tell me what blocks for what headers do you want to set to test it with real things?

    Regards

    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant
    September 4, 2020 at 19:59

    Yes, we still have the issue.

    Basically, we just need to be able to update the promo text on mobile for our ‘non sticky header’ on the header builder. Basically at the moment it shows shows the “original” promo text which we aren’t able to overwrite

    Thank you

    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant
    September 4, 2020 at 20:04

    Here is a screenshot of the issue

    Please contact administrator
    for this information.
    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant
    September 7, 2020 at 12:32

    Good Morning,

    I hope that you are well and had a nice weekend?

    Just wanted to see if you had any other ideas on how we can fix this 🙂

    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant
    September 8, 2020 at 13:18

    Hi there,

    We haven’t heard back from you in quite awhile now, is everything okay?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2020 at 14:15

    Hello,

    Sorry for the long delay in answering.
    Try to delete all sections of the Promo Text element and added them from scratch.

    Regards

    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant
    September 8, 2020 at 15:18

    Hi there,

    Figured out its something to do with REDIS object cache, disabling this allows me to edit the promo text in the backend but it doesn’t show on the frontend.

    Please is there anything you can do?

    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant
    September 8, 2020 at 15:22
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 9, 2020 at 08:19

    Hello,

    Have you changed wp-admin access? I can’t login. Please check.
    Try to clear all cache, from a plugin, server, browser, and check the frontend then.

    Regards

    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant
    September 9, 2020 at 10:31

    Thank you Rose, apologies, please check login again.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2020 at 08:44

    Hello,

    Sorry, but the problem is a bit unclear for me.
    As I can see, you are using one of Multiple headers on the mentioned page, in the editor – https://prnt.sc/ueqsig and live site – https://prnt.sc/ueqsq0 What problem is there? Please describe the problem in more detail for a better understanding.

    Regards

    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant
    September 10, 2020 at 08:57

    Thank you.

    The problem is if you go into the header builder in the backend, navigate to ‘non-sticky header’ -> mobile version and try to change the promo text you aren’t able to do so.

    Avatar: The Watch Strap Co.
    The Watch Strap Co.
    Participant
    September 10, 2020 at 09:59

    I’ve just tried deleting the entire promo section and all items for it but that hasn’t helped unfortunately. When I add it back it shows that there are no items but it still shows the original ones we had.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2020 at 16:37

    Hello,

    Thanks for the detailed explanation.
    Our technicians replied that it is a complicated bug, and we do not have a ready solution. The fix will take some time, and will be added in one of next updates. Follow our changelog – https://xstore.8theme.com/update-history/
    Please do not use this element, and replace it by somthing else. For example, you can create a static block with an Autoscrolling Text element inside and show it in the header via HTML block.

    Regards

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