We’ve been using multiple headers for the last 3 weeks or so, however, a random issue has popped up.
If we click into a multiple header and try to change the content on the lefthand side (HTML block, Promo Text content etc…) we only see the default header options.
It used to change to display the multiple header content and let us change it. In face if you click into the ‘Non-sticky header’ we created you’ll see the promo text on mobile doesn’t even match what is shown on the right, so, it must be somewhere.
We’ve disabled all plugins except X-STORE CORE and get the same problem.
One thing I have noticed in the console is this error…
customize.php?autofocus[panel]=header-builder:1 Unchecked runtime.lastError: The message port closed before a response was received.
I don’t know if that is related?Site URL: hidden Theme version: 6.3.8 WooCommerce version: 5.4.2
Please update theme & Xstore core plugin to latest version.
Thank you, I’ve updated this and still seem to be having the same problem.
Any other ideas?
I see many errors in Console Log https://prnt.sc/u8po4h
You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.
Thanks for coming back to me,
I’ve just disabled every plugin except for X-store Core and still seem be getting the same problem. Is there anything else it may be?
Hi, are you in my site editing the header?
I only ask as I enabled a plugin, the site froze and then on refresh lots of plugins are now deactivated and the header is changed.
If it isn’t you I will put things back to how they were, but if it is I don’t want to ruin your testing
Hi, I’m guessing this wasn’t you, so I am going to be re-enabling all of the plugins / option s
Have you had any luck with this?
It is pretty much one of the last couple of things stopping us launching our new website at the moment, so, if you could look into it that would be great.
I’ve also had another look myself and have found a few errors relating to the header buld which I have copied here…
I don’t know if that is what’s causing it?
As mentioned before I have tried enabled / disabling all plugins and still seem to get the issue 🙁
Than you in advance
I have tried to set the different HTML block for the multiple headers and did not face the mentioned issue. Could you, please, tell me what blocks for what headers do you want to set to test it with real things?
Really sorry to be a pain, I just wanted to see if anyone had any luck with this?
So, do you have the issue or not?
Could you, please, tell me what blocks for what headers do you want to set to test it with real things?
Yes, we still have the issue.
Basically, we just need to be able to update the promo text on mobile for our ‘non sticky header’ on the header builder. Basically at the moment it shows shows the “original” promo text which we aren’t able to overwrite
Here is a screenshot of the issue
I hope that you are well and had a nice weekend?
Just wanted to see if you had any other ideas on how we can fix this 🙂
We haven’t heard back from you in quite awhile now, is everything okay?
Sorry for the long delay in answering.
Try to delete all sections of the Promo Text element and added them from scratch.
Figured out its something to do with REDIS object cache, disabling this allows me to edit the promo text in the backend but it doesn’t show on the frontend.
Please is there anything you can do?
Please view this page
Have you changed wp-admin access? I can’t login. Please check.
Try to clear all cache, from a plugin, server, browser, and check the frontend then.
Thank you Rose, apologies, please check login again.
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