• 

  ctgreen78

  Participant

  September 7, 2020 at 14:39

  Hi there,

  I have added my IG account to the Instagram API feature but I am not seeing my account appear on the home page of the website.

  What am I missing?

  Thank you,
  Chris.

  #250716 Copied Theme version: 1.0 WooCommerce version: 4.4.1

  6 Answers

  

  Rose Tyler

  Support staff

  September 8, 2020 at 07:55

  Hello,

  Thanks for using our theme.
  Settings of the Instagram element on your page > select Instagram account, like here – https://prnt.sc/udfvd4 , clear cache – https://prnt.sc/udfvn9

  Regards

  #250753 Copied
  

  ctgreen78

  Participant

  September 9, 2020 at 05:18

  Thank you for the response. I am using the Elementor page builder. I did the refresh within the Instagram API but that didn’t help.

  #250856 Copied
  

  Rose Tyler

  Support staff

  September 9, 2020 at 09:26

  Provide temporary wp-admin access, please https://prnt.sc/ue4ucs

  Regards

  #250889 Copied
  

  ctgreen78

  Participant

  September 9, 2020 at 16:18

  Hi Rose,

  Private Content area

  Thank you.

  Please contact administrator
  for this information.

  #250961 Copied
  

  Rose Tyler

  Support staff

  September 10, 2020 at 08:07

  Hi,

  Check now – https://prnt.sc/ueq3dy > https://prnt.sc/ueq3j0

  Regards

  #251002 Copied
  

  ctgreen78

  Participant

  September 10, 2020 at 15:19

  Thank you Rose. I am not sure why but my IG account wasn’t showing properly. Those photos being displayed were not from my IG account. Really weird.

  I appreciate the help with this but this IG integration is not very user friendly. I went with a 3rd party plugin for IG feeds instead.

  Thanks again.

  #251069 Copied