I got this issue once and you fixed it for me. But it happened again when I installed another demo. The website shows the theme installed normally but cannot be edited. It shows up this line: The webpage at https://viemoon.com…… might be temporarily down or it may have moved permanently to a new web address. Pls help. https://ibb.co/wYNT5qNSite URL: hidden Theme version: 7.0.1
Have you done that Olga suggested previously https://prnt.sc/ue4nhv ?
Also, check this topic – https://www.8theme.com/topic/editing-page-gives-error-website-is-currently-unable-to-handle-this-request/
Please provide FTP access, so we can take a closer look.
I tried to edit one of your pages and face a problem, once the Massive Addons plugin is disabled, the page can be edited, so I’ve sent you the topic, please check by yourself. To solve this problem with the Massive Addons, maximum body length value should be increased.
I can’t log in to your dashboard, have you changed wp-admin URL https://prnt.sc/uerxms ?
Sorry for the delay in answering.
Contact your hosting provider and ask to increase Max execution time to 120 and Max input vars to 2000 https://prnt.sc/ufffpu
Clear cache and check how it works then. Also, check how Customizer works when a default theme is activated on our site.
Go to Appearance > Themes > activate a default theme, go to Appearance > Customize > make a screenshot. Keep in mind that widgets (Appearance > Widgets) could be messed up after switching and you will need to place them back once enable XStore again.
If the problem persists with our theme only, it will be redirected to our technicians team one more time. If the problem is independent of the theme, you need to contact your hosting provider with this information and ask for help.
We need general server error logs first to find out the reason of the issue, the local log file is empty. Then we’ll use FTP to fix the problem if it’s not related to server limits.
You can upload error logs to any Dropbox for example and share link in the Private content area.
The topic ‘I can't edit pages’ is closed to new replies.
One standard license is valid only for 1 project. Running multiple projects on a single license is a copyright violation.
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