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I can't edit pages - by Hoàng Giang

This topic has 17 replies, 3 voices, and was last updated 3 years, 7 months ago ago by Hoàng Giang

Hoàng Giang

Participant

September 9, 2020 at 03:13

I got this issue once and you fixed it for me. But it happened again when I installed another demo. The website shows the theme installed normally but cannot be edited. It shows up this line: The webpage at https://viemoon.com…… might be temporarily down or it may have moved permanently to a new web address. Pls help. https://ibb.co/wYNT5qN

Please, contact administrator
for this information.

#250851 Copied Theme version: 7.0.1

16 Answers

Rose Tyler

Support staff

September 9, 2020 at 09:24

Hello,

Have you done that Olga suggested previously https://prnt.sc/ue4nhv ?
Also, check this topic – https://www.8theme.com/topic/editing-page-gives-error-website-is-currently-unable-to-handle-this-request/

Regards

#250888 Copied

Hoàng Giang

Participant

September 9, 2020 at 12:51

Hi,
According to Olga’s advice, I only use WP bakery as the main page builder. I didn’t use Elementor and the bug still popped up so I haven’t contacted host provider yet.

Many thanks

#250914 Copied

Hoàng Giang

Participant

September 9, 2020 at 12:54

I also came across that topic. It doesn’t seem like my problem.

Many thanks

#250915 Copied

Hoàng Giang

Participant

September 9, 2020 at 17:57

Hi,
I contacted the hosting provider and asked to check for problems as Olga said. They checked and told everything to run well with no errors. So what should I do next? I still can’t edit my website.

Regards

#250969 Copied

Rose Tyler

Support staff

September 10, 2020 at 09:40

Hi,

Please provide FTP access, so we can take a closer look.

I tried to edit one of your pages and face a problem, once the Massive Addons plugin is disabled, the page can be edited, so I’ve sent you the topic, please check by yourself. To solve this problem with the Massive Addons, maximum body length value should be increased.

I can’t log in to your dashboard, have you changed wp-admin URL https://prnt.sc/uerxms ?

Regards

#251017 Copied

Hoàng Giang

Participant

September 10, 2020 at 11:42

Hi,
yes, i have changed wp-admin URL. The information I have attached below.

Regards

Please contact administrator
for this information.

#251041 Copied

Rose Tyler

Support staff

September 11, 2020 at 14:26

Hi,

Sorry for the delay in answering.
Contact your hosting provider and ask to increase Max execution time to 120 and Max input vars to 2000 https://prnt.sc/ufffpu
Clear cache and check how it works then. Also, check how Customizer works when a default theme is activated on our site.

Regards

#251159 Copied

Hoàng Giang

Participant

September 11, 2020 at 21:14

Hi,
Thank you for helping me until now. but it still doesn’t work. :(((( what should i do next?

Regards

#251181 Copied

Rose Tyler

Support staff

September 12, 2020 at 07:35

Hi,

Go to Appearance > Themes > activate a default theme, go to Appearance > Customize > make a screenshot. Keep in mind that widgets (Appearance > Widgets) could be messed up after switching and you will need to place them back once enable XStore again.
If the problem persists with our theme only, it will be redirected to our technicians team one more time. If the problem is independent of the theme, you need to contact your hosting provider with this information and ask for help.

Regards

#251201 Copied

Hoàng Giang

Participant

September 12, 2020 at 11:24

Hi,
The default theme works normally. The problem only appears when i use the Xstore’s themes. I haven’t even touched widgets yet.

Regards

#251224 Copied

Olga Barlow

Support staff

September 14, 2020 at 13:58

Hello,

Could you, please, provide us with server error logs (the hosting provider should be able to give you this information)?
It will help us to understand what is the reason of the issue.

Regards

#251341 Copied

Hoàng Giang

Participant

September 15, 2020 at 20:36

Hi,

How can i give you server-error-logs file? I provied you Ftp access. Was it helpful?

Regards

#251500 Copied

Olga Barlow

Support staff

September 16, 2020 at 11:09

Hello,

We need general server error logs first to find out the reason of the issue, the local log file is empty. Then we’ll use FTP to fix the problem if it’s not related to server limits.
You can upload error logs to any Dropbox for example and share link in the Private content area.

Regards

#251553 Copied

Hoàng Giang

Participant

September 16, 2020 at 15:02

Hi,

You can download it at this link:

Regards

Please contact administrator
for this information.

#251583 Copied
Olga Barlow

Support staff

September 16, 2020 at 16:34
Hello,

We have added the following code to .htaccess file
```
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
```
And it fixed the issue. So, problem was related to that limit on your server.

Regards
#251599 Copied
Hoàng Giang

Participant

September 16, 2020 at 19:18

Thank you very much.

#251617 Copied
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