Rose Tyler

Hello,

3) We can’t connect – https://prnt.sc/10vavlt Please check. Is there restriction by ip or something else?

Regards

Hello,

What browser do you use?
One of our developers checked your site also, but it works fine – http://prntscr.com/10vapyl

Regards

Hello,

Do you have this problem when a default theme is activated on your site?
What version of XStore do you use? What version of the Core plugin? Provide a screenshot from XStore > System Requirements. Do you use cache plugin or server cache? Do you use CDN? Could you temporarily disable all kinds of caching and test then? Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

Hello,

Try to set Post name instead of the Plain type, clear cache, and check then.

Regards

Hello,

Thanks for using our theme. Please provide temporary FTP access, so we can take a closer look.

Regards

Thanks for wp-admin access. Please check FTP access – https://prnt.sc/10v905c

Regards

Hello,

In this case, you can submit a request here – https://www.8theme.com/taskboard/

Regards

Hello,

Please mention this in your first message of every new topic on the forum, for example here – https://prnt.sc/10v8b64 , or answer my questions – http://prntscr.com/10v8bup I hope for your understanding.
Sorry, but we can’t give you a solution based on your screenshots only. As was mentioned in one of our previous conversation – https://www.8theme.com/topic/add-to-wish-list-share-link-icon-showing-twice-how-to-fixed-it/ :
– check if the problem is not caused by an additional plugin on your site;
– contact us once your site will be live/online, so we can check the situation more deeply and help you.
Also, make sure that you clear all cache after the update.
Do you have any errors in the browser console?
Try to enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

Hello,

Thanks for the reply.
You can submit a request here – https://www.8theme.com/taskboard/

Regards

Hello,

Thanks for using our theme!
I’ve checked your product and do not see the problem. Try to clear the cache on your device and check one more time. Provide us with some screenshots of the problem, please. What browser do you use?
Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.

Regards

Hello Nguyễn Minh Chủ,

That old solution doesn’t work now – http://prntscr.com/10v7p20
Please submit a new topic for your questions.

Regards

Hello,

Sorry for the delay in answering.
Contact your hosting provider and ask about the server error log, or check the documentation of Amazon AWS Ec2.
As was previously mentioned, contact your hosting provider to check the server error logs and fix the issue.

Regards

Hello Yusuf Moolla,

Have you changed the file via FTP? Do you use server cache or CDN?
Provide us with temporary wp-admin and FTP access, not Cpanel.

Regards

Hello,

There is no such functionality, by default. You can submit a request here – https://www.8theme.com/taskboard/

Regards

Hello,

Check your site now.

Regards