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Theme update - by apotik - on WordPress WooCommerce support

This topic has 14 replies, 3 voices, and was last updated 3 years, 1 months ago ago by Rose Tyler

apotik

Participant

March 22, 2021 at 08:27

Hello !

On all my sites for which I have installed xstore, each time I update the theme it breaks the disgn of my site, I tried several ways: first the theme then xstore core, I I also tried xstore core then the theme, my plugins are mostly up to date, in short, is there a way to update the theme without problems? thanks a lot for your help

#280375 Copied Theme version: 7

13 Answers

Rose Tyler

Support staff

March 22, 2021 at 15:35

Hello,

Do update of the theme – https://xstore.helpscoutdocs.com/article/63-theme-update first and after that update the Core plugin – https://xstore.helpscoutdocs.com/article/37-plugins-update
Did you make changes in the files of the theme? What exactly was broken? Could you provide screenshots? What version of the theme do you use right now? Do you need help with the update?

Regards

#280460 Copied

apotik

Participant

March 22, 2021 at 15:47

Hello, yes, look at the mobile version , on the single product page, the back top arrow is too big,the space between the picture product and the text below is too big, the product button change color…

Please contact administrator
for this information.

#280463 Copied

Olga Barlow

Support staff

March 22, 2021 at 18:37

Hello,

I don’t see the mentioned issues https://gyazo.com/a0fc7ac6bfdac10fcbd06159f381247c
Try to clear cache and check your site after that.

Regards

#280506 Copied

apotik

Participant

March 22, 2021 at 19:42

thanks, i clear the cache, look the screen, the issue appear on my computer and on my phone too

Please contact administrator
for this information.

#280520 Copied

Olga Barlow

Support staff

March 22, 2021 at 20:37

Hello,

If you still have the mentioned issue it means that cache is not cleared. Try to check from another PC or browser.

Regards

#280529 Copied

apotik

Participant

March 22, 2021 at 21:39

Im sorry but i checked on three mobile phone and i still have the issue. And after update the theme, as my page loads look at what is displayed, on the single product pages as well. I didn’t have this before the update

Please contact administrator
for this information.

#280535 Copied

apotik

Participant

March 23, 2021 at 09:47

compared to my previous message, did you update my site?

#280558 Copied

apotik

Participant

March 23, 2021 at 14:27

I would like to insist a little because the site should be online shortly, and I would like to resolve this problem quickly. The theme update has been done (I think from support) and has created some issues on the site that I cannot resolve, could you help me? thank you

#280599 Copied

apotik

Participant

March 23, 2021 at 18:38

Now, my promo text no longer appears while by opening theme options it is there, I have not touched anything

#280616 Copied

Olga Barlow

Support staff

March 24, 2021 at 15:26

Hello,

We updated the theme and XStore core plugin to the latest versions. Tested your site using mobile device and it works well https://gyazo.com/1e36c89771bf134e7969666557b4bd51
What device do you use?

Regards

#280784 Copied

apotik

Participant

March 24, 2021 at 15:34

Hello,t hanks for your reply,

I have samsung and Huawai, and i tested on my pc on the mobile version…
On mobile the page loading displays code, and there is a space between the product description and the photo. On the mobile version, when I scroll up, the page “bounces”. Also, the text promo bar is no longer displayed on pc

#280787 Copied

Rose Tyler

Support staff

March 25, 2021 at 18:53

Hello,

What browser do you use?
One of our developers checked your site also, but it works fine – http://prntscr.com/10vapyl

Regards

#281058 Copied

Rose Tyler

Support staff

March 25, 2021 at 18:57

About Promo text of the header, the situation is caused by your custom CSS code http://prntscr.com/10vasjb , delete these 2 lines of code in Theme Options > CSS additionnel

Regards

#281060 Copied
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