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Product page on Mobile - by Yusuf Moolla

This topic has 12 replies, 2 voices, and was last updated 3 years ago ago by Rose Tyler

Yusuf Moolla

Participant

March 25, 2021 at 10:44

my product page is showing black on mobile
could you please help me to fix this

#280922 Copied Theme version: 5 WooCommerce version: 5

11 Answers

Rose Tyler

Support staff

March 25, 2021 at 10:47

Hello,

Do you mean Single product page? I can see content there, but also a big empty space after the gallery, to fix it:
Download slick.min.js file from this page – https://dropmefiles.com/7FuTZ , reupload the file into wp-content/themes/xstore/js/libs/ folder, via FTP. Then clear cache and check.

Regards

#280926 Copied

apotik

Participant

March 25, 2021 at 11:43

Hello Rose, i have the same problem about the big empty space that you are talking about, i uploaded the file slick.min.js , but the problem persist since the last update, it’s been almost a week

#280933 Copied

Yusuf Moolla

Participant

March 25, 2021 at 14:45

i cannot seem to fix

Please contact administrator
for this information.

#280989 Copied

Rose Tyler

Support staff

March 25, 2021 at 15:46

Hello Yusuf Moolla,

Have you changed the file via FTP? Do you use server cache or CDN?
Provide us with temporary wp-admin and FTP access, not Cpanel.

Regards

#281000 Copied

Rose Tyler

Support staff

March 25, 2021 at 15:53

Hello Apotik

I’ve checked “Gant de Toilette” product on your site from mobile – https://prnt.sc/10v7i43 https://prnt.sc/10v7in7 Please clear the cache of your mobile browser.

Regards

#281001 Copied

Yusuf Moolla

Participant

March 26, 2021 at 09:07

i cannot open link to the file upload you sent me

#281120 Copied

Rose Tyler

Support staff

March 26, 2021 at 14:23

Hello Yusuf Moolla,

Please try to download the file one more time – https://dropmefiles.com/0CGmy http://prntscr.com/10w4qr6
or https://dropmefiles.com.ua/en/vBPWE3 – http://prntscr.com/10w4tah

or provide temporary wp-admin and FTP access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#281189 Copied

Yusuf Moolla

Participant

March 26, 2021 at 14:47

its now working thank you so much

#281195 Copied

Robert Hall

Support staff

March 26, 2021 at 17:15

Hello Yusuf Moolla

Thank you so much for your kind words.

We are glad to know that your mentioned issue was fixed.

Robert Hall
Customer Support

#281250 Copied

Yusuf Moolla

Participant

April 10, 2021 at 18:04

i am having an issue clearing cache every time i make changes ,the changes only show in incognito mode.

#283486 Copied

Rose Tyler

Support staff

April 11, 2021 at 07:59

Hello,

To clean the browser cache you can use this extension https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en

Regards

#283504 Copied
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