Product page on Mobile - by Yusuf Moolla

Solved11 replies2 participantsUpdated by Rose Tyler

  • Avatar: Yusuf Moolla
    Yusuf Moolla
    Participant

    my product page is showing black on mobile
    could you please help me to fix this

    #280922 Copied Theme version: 5 WooCommerce version: 5

    11 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Do you mean Single product page? I can see content there, but also a big empty space after the gallery, to fix it:
    Download slick.min.js file from this page – https://dropmefiles.com/7FuTZ , reupload the file into wp-content/themes/xstore/js/libs/ folder, via FTP. Then clear cache and check.

    Regards

    #280926 Copied
    Avatar: apotik
    apotik
    Participant

    Hello Rose, i have the same problem about the big empty space that you are talking about, i uploaded the file slick.min.js , but the problem persist since the last update, it’s been almost a week

    #280933 Copied
    Avatar: Yusuf Moolla
    Yusuf Moolla
    Participant

    i cannot seem to fix

    Please contact administrator
    for this information.
    #280989 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello Yusuf Moolla,

    Have you changed the file via FTP? Do you use server cache or CDN?
    Provide us with temporary wp-admin and FTP access, not Cpanel.

    Regards

    #281000 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello Apotik

    I’ve checked “Gant de Toilette” product on your site from mobile – https://prnt.sc/10v7i43 https://prnt.sc/10v7in7 Please clear the cache of your mobile browser.

    Regards

    #281001 Copied
    Avatar: Yusuf Moolla
    Yusuf Moolla
    Participant

    i cannot open link to the file upload you sent me

    #281120 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello Yusuf Moolla,

    Please try to download the file one more time – https://dropmefiles.com/0CGmy http://prntscr.com/10w4qr6
    or https://dropmefiles.com.ua/en/vBPWE3 – http://prntscr.com/10w4tah

    or provide temporary wp-admin and FTP access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    #281189 Copied
    Avatar: Yusuf Moolla
    Yusuf Moolla
    Participant

    its now working thank you so much

    #281195 Copied
    Avatar: Robert Hall
    Robert Hall
    Participant

    Hello Yusuf Moolla

    Thank you so much for your kind words.

    We are glad to know that your mentioned issue was fixed.

    Robert Hall
    Customer Support

    #281250 Copied
    Avatar: Yusuf Moolla
    Yusuf Moolla
    Participant

    i am having an issue clearing cache every time i make changes ,the changes only show in incognito mode.

    #283486 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    To clean the browser cache you can use this extension https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en

    Regards

    #283504 Copied

The issue related to '‘Product page on Mobile’' has been successfully resolved, and the topic is now closed for further responses