Extremely Slow Website - by Ahmed - on WordPress WooCommerce support

Solved3 replies2 participantsUpdated by Rose Tyler

  • Avatar: Ahmed
    Ahmed
    Participant

    HI There,
    I’m experiencing extreme slowness on my website, after contacting the hosting company and they informed me there is high CPU usage coming from the php script from the xstore files. Here is a copy of what they sent me
    ”
    [Wed Mar 24 11:50:37.719041 2021] [proxy_fcgi:error] [pid 12949:tid
    140387775670016] [client 5.36.232.137:55866] AH01071: Got error ‘PHP
    message: PHP Fatal error: Uncaught Error: Call to undefined method
    St_Woo_Shop::get_gallery_image_ids() in
    /home/wp_7yv9pi/smokeonesmart.com/wp-content/themes/xstore/framework/woo.php:2248\nStack
    trace:\n#0
    /home/wp_7yv9pi/smokeonesmart.com/wp-includes/class-wp-hook.php(292):
    etheme_available_variation_gallery(Array, Object(St_Woo_Shop),
    Object(WC_Product_Variation))\n#1
    /home/wp_7yv9pi/smokeonesmart.com/wp-includes/plugin.php(212):
    WP_Hook->apply_filters(Array, Array)\n#2
    /home/wp_7yv9pi/smokeonesmart.com/wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/partials/class-st-woo-shop.php(145):
    apply_filters(‘sten_wc_archive…’, Array, Object(St_Woo_Shop),
    Object(WC_Product_Variation))\n#3
    /home/wp_7yv9pi/smokeonesmart.com/wp-includes/class-wp-hook.php(292):
    St_Woo_Shop->available_variations(Array)\n#4
    /home/wp_7yv9pi/smokeonesmart.com/wp-includes/plugin.php(212):
    WP_Hook->apply_filters(Array, Array)\n#5
    /home/wp_7yv9pi/smokeonesmart.com/wp-content/plugins/et-core-plugin/packages/st-wo…’,
    referer: https://www.smokeonesmart.com/

    This PHP error is affecting the site’s performance and causing the
    slowness. This seems to be related to the theme “xstore” and the plugin
    “et-core-plugin”. I do not see any pending updates on the theme and that
    plugin specifically, but I do recommend reaching out to the plugin and
    theme developer to help address the PHP error”

    Please, contact administrator
    for this information.

    3 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme. Please provide temporary FTP access, so we can take a closer look.

    Regards

    Avatar: Ahmed
    Ahmed
    Participant

    OK, here you go

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Fixed. Changes were done in the child theme.

    Regards

The issue related to '‘Extremely Slow Website’' has been successfully resolved, and the topic is now closed for further responses