Forum Replies Created

Viewing 30 posts - 35,431 through 35,460 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 07:35

    Hello,

    Thanks for using our theme.
    One of our technicians will check it after the weekend.
    Please be patient.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2021 at 07:32

    Hello,

    I’ve passes this topic to one of our developers. They will be able to reply after the weekend. Sorry for such delay in answering. Please be patient.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 18:39

    Hello,

    1) Check this topic – https://www.8theme.com/topic/turn-off-tooltips-text-on-single-product-page-images/
    2) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how it works then. Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 18:34

    You’re welcome!
    Add the next code in Global custom CSS:

    @media only screen and (max-width: 1200px) and (min-width:992px) {
        .header-main .et-cart-total {
            font-size: 11.5px !important;
            text-transform: none;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 18:22

    Hi,

    Appearance > Widgets > Cart area

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 17:14

    Hello,

    The problem is caused by Advanced noCaptcha & invisible Captcha and Rank Math SEO plugins. We’ve disabled these plugins and the Google loginization works fine on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 17:13

    Hello,

    1) Fixed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 16:51

    Hello,

    Thanks for using our theme and for contacting us.
    Check now – http://prntscr.com/10w9r6z

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 16:46

    I’ve activated “AJAX Add To Cart For Simple And Variable Products” in Theme Options. Clear cache and check now – https://gyazo.com/156f04d92f38f00b288760a98938b365

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 16:41

    Hello,

    I do not see the problem on your site – https://prnt.sc/10w9f0s Please clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 16:35

    Hello,

    Please provide some screenshots.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 16:33

    Theme Options > Header builder > delete Wishlist element from the header content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 16:30

    Hello,

    Please check credentials – http://prntscr.com/10w93j4

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 16:29

    Try to add the next code in Theme Options > Theme custom CSS > Global custom CSS:

    .tm-quantity-alt div.quantity > input[type="number"]::-webkit-inner-spin-button {
        display: block;
    }
    .tm-quantity-alt div.quantity > input[type="number"] {
      -webkit-appearance: auto;
        -moz-appearance: inherit;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 16:20

    Hi,

    Thanks for the reply. We need access for FTP, not cpanel. Contact your hosting provider and ask to check why we can’t login https://prnt.sc/10w8r0b using credentials that you provided.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 16:06

    Hello,

    Thanks for contacting us.
    1) It is shown because “Hide update notices” is enabled in settings of White Label Branding. I’ve asked one on our developers to check if this can be changed for you.
    Please do not change access and be patient. I will let you know once get a reply.
    2) Your question about Marseille template settings is a bit unclear for me. Please describe the problem in more detail.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 15:58

    Hello,

    Dashboard > Plugins > disable YITH WooCommerce Wishlist plugin

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 15:58

    Hello,

    Please submit new topics for new questions.
    What do you mean by “Loco translate does not work”? Please describe the problem in more detail with screenshots. Thanks in advance.
    Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.
    Also, provide us with temporary wp-admin access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 15:55

    Hello,

    Provide us with screenshots of the problem and the URL of the mentioned product.
    How does it work when Storefront (default WooCommerce theme) is activated?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 15:51

    Hello,

    Thanks for using our theme and for contacting us.
    Please provide screenshots of your settings and the result. Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.
    Also, provide temporary wp-admin access, so we can take a closer look. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 15:44

    Hi,

    I’ve passed it to one of our technicians. I will let you know once get a reply. Please do not change credentials and be patient.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 15:38

    Please open up new topics for new questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 15:38

    Hello,

    Theme Options > Header builder > Header Overlap > Header Overlap> Off

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 15:34

    Hello,

    Download etheme.min.js from this page https://dropmefiles.com/YxjCd and reupload it into wp-content/themes/xstore/js folder via FTP.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 15:23

    Hello,

    Download 2 files from this page – https://dropmefiles.com/MDJoD , re-upload them into xstore/js folder via FTP. Clear cache and let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 14:47

    Hello,

    Please open up new topics for new questions.
    Delete margins (from Design options) for the heading and button, set structure like this – http://prntscr.com/10w5kr0 and http://prntscr.com/10w5laj
    Also, you can enable “WPBakery Responsive CSS Box-Module” in Theme Options > General / Layout, then you will be able to set different Design options for different devices.
    If this is not what you are looking for, describe the desired result in more detail, please.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 14:23

    Hello Yusuf Moolla,

    Please try to download the file one more time – https://dropmefiles.com/0CGmy http://prntscr.com/10w4qr6
    or https://dropmefiles.com.ua/en/vBPWE3http://prntscr.com/10w4tah

    or provide temporary wp-admin and FTP access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 14:18

    Hello,

    1) Add the next code in Theme Options > Theme custom CSS > Custom CSS for desctop:

    .cart-order-details .shop_table .order-total th {
        width: 60%;
    }
    .cart-order-details .shop_table .order-total td {
        width: 40%;
    }

    2) Global custom CSS:

    .cart-order-details .shop_table .order-total td {
        text-transform: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 14:12

    Hello,

    Thanks for using our theme.
    Add the next code in Theme Options > Theme custom CSS:

    .et-quick-view-wrapper .quick-view-excerpts .excerpt-content .excerpt-content-inner {
        max-width: 370px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 26, 2021 at 14:05

    Hello,

    At first sight, the problem is independent of our theme. Try to activate a default theme and check then. Contact your hosting provider to get assistance in cause our theme is not a reason for the problem.

    Regards

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    Viewing 35,460 results - 35,431 through 35,460 (of 68,231 total)
Viewing 30 posts - 35,431 through 35,460 (of 68,231 total)
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