Replies by Rose Tyler | 8theme forum

Forum Replies Created

Viewing 30 posts - 32,311 through 32,340 (of 68,187 total)

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Rose Tyler

Support staff

August 8, 2021 at 15:57

Hello,

You did not mention the name of the plugin, URL of your site and screenshots of problems, so it is difficult to give you any solid response, besides:
We don’t give a guaranty for full theme compatibility with all 3-rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support (check the item support policy https://themeforest.net/page/item_support_policy )
Have you tried to contact the authors of the plugin?

Regards

#298203 Copied In reply to: Theme stops loading correctly after installing a shipping plugin

Rose Tyler

Support staff

August 8, 2021 at 15:32

Hello,

It is recommended to run import on a fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch. It is recommended to disable the theme https://prnt.sc/unle03 before the reset.
About the dokan store, check this topic https://www.8theme.com/topic/demo-not-available/

Regards

#298201 Copied In reply to: Change daughter theme

Rose Tyler

Support staff

August 8, 2021 at 15:27

Hello,

Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#298200 Copied In reply to: Sire Guide or Button Dowload

Rose Tyler

Support staff

August 8, 2021 at 15:24

Hello,

We can’t connect – https://gyazo.com/9bf9b411ef0c89a394b50cf6081c0659 What host and post should we use? Is there any restriction by IP?

Regards

#298199 Copied In reply to: Layout issue on update

Rose Tyler

Support staff

August 8, 2021 at 15:21

You’re welcome!

Regards

#298198 Copied In reply to: Title Removal from woo-commerce product image

Rose Tyler

Support staff

August 8, 2021 at 14:54

You’re welcome!

Regards

#298194 Copied In reply to: Logo Displaying Twice

Rose Tyler

Support staff

August 8, 2021 at 13:43

Hello,

Please check this topic https://www.8theme.com/topic/turn-off-tooltips-text-on-single-product-page-images/

Regards

#298190 Copied In reply to: Title Removal from woo-commerce product image

Rose Tyler

Support staff

August 8, 2021 at 13:41

You can create a static block with the desired content (Dashboard > Static blocks), then select this block for product – https://gyazo.com/4f9c0b2801f215dd9d9deefa19be42a5 Once you add this element via the Single product builder, you will get the ability to show different static blocks for different products.

Regards

#298189 Copied In reply to: can we get more custom html box

Rose Tyler

Support staff

August 8, 2021 at 13:35

Hello,

Thanks for using our theme.
As I can see, you connected BUSINESS like a personal account. So go to XStore > Authorization APIs > delete the current Instagram account and add the same account one more time there, but select BUSINESS type.
Go to Theme Options > General > Enable Old Widgets Panel, then go to Appearance > Widgets > add the Instagram widget to the desired area, or use Instagram element on a page.

Regards

#298187 Copied In reply to: Instagram widget not working

Rose Tyler

Support staff

August 8, 2021 at 13:29

Hello,

Enable Elementor for static blocks https://gyazo.com/c44ec88c0bf24793ba441ffb5b5201c6 , then edit the block using Elementor.
If you have installed demo version that was created using Elementor, WPBakery plugin can be disabled at all, because using 2 editors to edit the same content may cause a mess of that content.

Regards

#298186 Copied In reply to: Static block not working

Rose Tyler

Support staff

August 8, 2021 at 13:27

Hello,

Could you provide a screenshot of the mentioned panel?
You can use Gayzo or Lightshot screenshot tools to make and share screenshots.
Also, provide URL and temporary wp-admin access.

Regards

#298184 Copied In reply to: Sidebar sticky-purchase-panel is not visible after installing the theme.

Rose Tyler

Support staff

August 8, 2021 at 13:25

Hello,

Try to disable “Menu Dropdown Ajax Loading” via Theme Options > Speed optimization.
If this doesn’t help, provide temporary wp-admin access, so we can take a closer look.

Regards

#298183 Copied In reply to: Problem with mega menu

Rose Tyler

Support staff

August 8, 2021 at 12:32

You can download sticky-panel.css and sticky-panel.php from this page – https://dropmefiles.com/JqPCG
1/ sticky-panel.php file content (I left details in the top of file but write them below again)
// copy and add next code to your child-theme/functions.php
2/ sticky-panel.css – file content (I left details in the top of file but write them below again)
// copy next custom style to your child-theme/style.css

Regards

#298177 Copied In reply to: Floating menu on the right side

Rose Tyler

Support staff

August 8, 2021 at 12:09

Hello,

You had this option https://prnt.sc/1l0edlpt enabled and it caused the issue. We have our own option for this in Theme Options -> Speed Optimization – https://prnt.sc/1l0hgdh
Please, keep the Jetpack option off to prevent jumping of header because of logo needed time to load but while it loads it shows as a placeholder and that placeholder could be with another size dimensions than the real image.

Regards

#298174 Copied In reply to: Header

Rose Tyler

Support staff

August 8, 2021 at 12:07

You’re welcome!
Have a nice day too

Regards

#298172 Copied In reply to: Produkt page Tabs

Rose Tyler

Support staff

August 8, 2021 at 12:06

Hello,

Try to disable “Menu Dropdown Ajax Loading” via Theme Options > Speed optimization.

Regards

#298171 Copied In reply to: ability to edit static blocks disappeared

Rose Tyler

Support staff

August 8, 2021 at 12:03

Hello,

Done. Clear cache and check.

Regards

#298170 Copied In reply to: Logo Displaying Twice

Rose Tyler

Support staff

August 8, 2021 at 12:02

Fixed. Clear cache and check now.

Regards

#298169 Copied In reply to: Problem after Update

Rose Tyler

Support staff

August 8, 2021 at 10:46

Hello,

Thanks for the report. It will be fixed in the next theme update. If you want to get the fix before the update, provide temporary FTP access.

Regards

#298165 Copied In reply to: Produkt page Tabs

Rose Tyler

Support staff

August 8, 2021 at 10:17

Hello,

Thanks for the reply.
I’ve imported media on your site. Clear cache and check now.
On “About me” page I see a problem with the Carousel images element, provide temporary FTP access, so we can check it more deeply.

Regards

#298164 Copied In reply to: Need assistance with updating XStore 8.0.3 version

Rose Tyler

Support staff

August 8, 2021 at 09:29

Hello,

Please check wp-admin access – https://gyazo.com/452ca9af837005220a9b7aefaff8a428
We don’t need cPanel. We need only FTP: FTP host, FTP username and FTP password with access to your WP installation files. Contact your hosting provider if you don’t know what FTP is. Server error logs and information about server cache you can get from the hosting provider also.

Regards

#298161 Copied In reply to: My pages are white

Rose Tyler

Support staff

August 8, 2021 at 09:24

Hello,

Thanks for using our theme. Please post different questions via separate topics, it will speed up getting answers, because different support team members work on different questions.
1/ Make sure that is not caused by your custom changes In the child theme files. Temporarily activate the parent theme and check the Shop page.
2/ Do you mean categories in the sidebar? Theme Options > General > Enable Old Widgets Panel, then go to Appearance > Widgets > Shop sidebar > Product categories > Order by. Category order you can change via Dasbord > Products > Categories > https://gyazo.com/06fd0b9bb952d348d371215b4f11ff63
3/ I am not sure that fully understand your request. Please post this question via a separate topic. Have you tried to contact support of WPML plugin?
4/ Delete this custom CSS code – https://prnt.sc/1kycm2v , go to Theme Options > WooCommerce > Shop > Product style > Product Title Chars Limit > lines > choose 1 line
5/ WooCommerce comes with a variety of sorting options. If these options, are not enough for you, contact support for the WooCommerce plugin and ask for advice.
By default, the sort order for your products is “Custom Ordering + Name”, it allows to do manual sorting via Dashboard. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://prnt.sc/owj42e

Regards

#298160 Copied In reply to: Shop toolbar, Product categories sorting, Product sorting by category default

Rose Tyler

Support staff

August 8, 2021 at 09:04

Hello,

Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Provide temporary wp-admin and FTP access, so we can take a closer look.
https://gyazo.com/6e1a695554c51bdf97e196b97c9bb486 – all these issues are related to server settings and to your content. Not to theme settings. So, contact your hosting provider to get help with this.
https://wpastra.com/add-expires-headers/
https://kinsta.com/blog/make-fewer-http-requests/
https://wpengine.com/resources/how-to-enable-gzip-compression-for-wordpress/

Regards

#298159 Copied In reply to: Website and admin both very slow after theme upgrade

Rose Tyler

Support staff

August 8, 2021 at 08:57

Hello,

No, unfortunately. You can submit a request about that here – https://www.8theme.com/taskboard/

Regards

#298158 Copied In reply to: Menu – full page width

Rose Tyler

Support staff

August 8, 2021 at 08:16

Ok. After the weekend one of our developers will apply the fix on your site. I will let you know once it will be done

Regards

#298156 Copied In reply to: Problem after Update

Rose Tyler

Support staff

August 8, 2021 at 08:14

Hello,

Go to page of product > Reviews tab > add reviews. Settings you can find in WooCommerce > Settings > Products > Reviews

Regards

#298155 Copied In reply to: Issue theme

Rose Tyler

Support staff

August 8, 2021 at 08:08

Hello,

If admin and a new user see different things, it means there is a cache that was not cleared, because only logined admin can see the uncached version.
Have you tried to disable the Site Preloader?

Regards

#298154 Copied In reply to: White layer when loading website persists even after website has loaded

Rose Tyler

Support staff

August 8, 2021 at 08:05

Hello,

You need to edit PreFooter area content (Appearance > Widgets). As I can see, you updated WordPress, but not the theme. So after the theme update, go to Theme Options > General > Enable Old Widgets Panel, then edit the PreFooter content.

Regards

#298152 Copied In reply to: Unable to delete Instagram element

Rose Tyler

Support staff

August 8, 2021 at 08:03

Hello,

As I can see, you are using 7.2.11 version of the theme. We can help you with the update. Provide us with FTP access, and confirm that you created a full backup.
Make sure that you did not do custom changes in php files of the parent theme because such changes will be lost after the update, child theme should be used for custom changes.

Regards

#298151 Copied In reply to: Layout issue on update

Rose Tyler

Support staff

August 8, 2021 at 07:56

Hello,

Check these screenshots – https://gyazo.com/9d14322ad1a15086ca440bc557b41312 https://gyazo.com/a077a91ec18d8fbba559a8096dd34ca2

Regards

#298148 Copied In reply to: i want to edit and set the tabs
← 1 2 3 … 1,077 1,078 1,079 … 2,271 2,272 2,273 →

32,311–32,340 of 68,187 posts

Viewing 30 posts - 32,311 through 32,340 (of 68,187 total)

← 1 2 3 … 1,077 1,078 1,079 … 2,271 2,272 2,273 →

Forum Replies Created

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