You did not mention the name of the plugin, URL of your site and screenshots of problems, so it is difficult to give you any solid response, besides:
We don’t give a guaranty for full theme compatibility with all 3-rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support (check the item support policy https://themeforest.net/page/item_support_policy )
Have you tried to contact the authors of the plugin?
You can create a static block with the desired content (Dashboard > Static blocks), then select this block for product – https://gyazo.com/4f9c0b2801f215dd9d9deefa19be42a5 Once you add this element via the Single product builder, you will get the ability to show different static blocks for different products.
Regards
Rose Tyler
Support staff
August 8, 2021 at 13:35
Hello,
Thanks for using our theme.
As I can see, you connected BUSINESS like a personal account. So go to XStore > Authorization APIs > delete the current Instagram account and add the same account one more time there, but select BUSINESS type.
Go to Theme Options > General > Enable Old Widgets Panel, then go to Appearance > Widgets > add the Instagram widget to the desired area, or use Instagram element on a page.
Regards
Rose Tyler
Support staff
August 8, 2021 at 13:29
Hello,
Enable Elementor for static blocks https://gyazo.com/c44ec88c0bf24793ba441ffb5b5201c6 , then edit the block using Elementor.
If you have installed demo version that was created using Elementor, WPBakery plugin can be disabled at all, because using 2 editors to edit the same content may cause a mess of that content.
Regards
Rose Tyler
Support staff
August 8, 2021 at 13:27
Hello,
Could you provide a screenshot of the mentioned panel?
You can use Gayzo or Lightshot screenshot tools to make and share screenshots.
Also, provide URL and temporary wp-admin access.
Regards
Rose Tyler
Support staff
August 8, 2021 at 13:25
Hello,
Try to disable “Menu Dropdown Ajax Loading” via Theme Options > Speed optimization.
If this doesn’t help, provide temporary wp-admin access, so we can take a closer look.
Regards
Rose Tyler
Support staff
August 8, 2021 at 12:32
You can download sticky-panel.css and sticky-panel.php from this page – https://dropmefiles.com/JqPCG
1/ sticky-panel.php file content (I left details in the top of file but write them below again)
// copy and add next code to your child-theme/functions.php
2/ sticky-panel.css – file content (I left details in the top of file but write them below again)
// copy next custom style to your child-theme/style.css
Regards
Rose Tyler
Support staff
August 8, 2021 at 12:09
Hello,
You had this option https://prnt.sc/1l0edlpt enabled and it caused the issue. We have our own option for this in Theme Options -> Speed Optimization – https://prnt.sc/1l0hgdh
Please, keep the Jetpack option off to prevent jumping of header because of logo needed time to load but while it loads it shows as a placeholder and that placeholder could be with another size dimensions than the real image.
Regards
Rose Tyler
Support staff
August 8, 2021 at 12:07
You’re welcome!
Have a nice day too
Regards
Rose Tyler
Support staff
August 8, 2021 at 12:06
Hello,
Try to disable “Menu Dropdown Ajax Loading” via Theme Options > Speed optimization.
Regards
Rose Tyler
Support staff
August 8, 2021 at 12:03
Hello,
Done. Clear cache and check.
Regards
Rose Tyler
Support staff
August 8, 2021 at 12:02
Fixed. Clear cache and check now.
Regards
Rose Tyler
Support staff
August 8, 2021 at 10:46
Hello,
Thanks for the report. It will be fixed in the next theme update. If you want to get the fix before the update, provide temporary FTP access.
Regards
Rose Tyler
Support staff
August 8, 2021 at 10:17
Hello,
Thanks for the reply.
I’ve imported media on your site. Clear cache and check now.
On “About me” page I see a problem with the Carousel images element, provide temporary FTP access, so we can check it more deeply.
Regards
Rose Tyler
Support staff
August 8, 2021 at 09:29
Hello,
Please check wp-admin access – https://gyazo.com/452ca9af837005220a9b7aefaff8a428
We don’t need cPanel. We need only FTP: FTP host, FTP username and FTP password with access to your WP installation files. Contact your hosting provider if you don’t know what FTP is. Server error logs and information about server cache you can get from the hosting provider also.
