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Layout issue on update - by W - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 2 years, 8 months ago ago by Olga Barlow

W

Participant

August 7, 2021 at 15:08

Hello, I have layout issues whenever I update the theme.

Please help me with the update.

Please, contact administrator
for this information.

#298098 Copied Theme version: v.7.2.11

9 Answers

Rose Tyler

Support staff

August 8, 2021 at 08:03

Hello,

As I can see, you are using 7.2.11 version of the theme. We can help you with the update. Provide us with FTP access, and confirm that you created a full backup.
Make sure that you did not do custom changes in php files of the parent theme because such changes will be lost after the update, child theme should be used for custom changes.

Regards

#298151 Copied

W

Participant

August 8, 2021 at 14:54

FTP access

Please contact administrator
for this information.

#298195 Copied

Rose Tyler

Support staff

August 8, 2021 at 15:24

Hello,

We can’t connect – https://gyazo.com/9bf9b411ef0c89a394b50cf6081c0659 What host and post should we use? Is there any restriction by IP?

Regards

#298199 Copied

W

Participant

August 8, 2021 at 15:55

.

Please contact administrator
for this information.

#298202 Copied

Olga Barlow

Support staff

August 9, 2021 at 14:13

Hello,

Directory is empty https://prnt.sc/1lp483v

Regards

#298286 Copied

W

Participant

August 9, 2021 at 17:48

Please try now

Please contact administrator
for this information.

#298332 Copied

Olga Barlow

Support staff

August 10, 2021 at 17:51

Hello,

Theme updated. Check now.

Regards

#298436 Copied

W

Participant

August 11, 2021 at 12:09

Hello, Getting the error in the picture

Please contact administrator
for this information.

#298515 Copied

Olga Barlow

Support staff

August 11, 2021 at 20:53

Hello,

I just followed the instructions and re-installed plugin or removed /wp-content/advanced-cache.php. Enable plugin if you need that.
Check now.

Regards

#298566 Copied
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