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Topic: Instagram widget not working - by dcardoso

dcardoso

Participant

August 8, 2021 12:24 pm

I cannot by any means get the Instagram widget to work on my site. Read all the threads here, about it and tried everything, but no luck. Can you please enlighten me on this matter. Don’t know what else to do.

Thank you ever so much
DCardoso
UK
Site URL: hidden
Theme version: 8.0.3
WooCommerce version: 5.4

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support staff only.

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Rose Tyler

Support staff

August 8, 2021 1:35 pm

Hello,

Thanks for using our theme.
As I can see, you connected BUSINESS like a personal account. So go to XStore > Authorization APIs > delete the current Instagram account and add the same account one more time there, but select BUSINESS type.
Go to Theme Options > General > Enable Old Widgets Panel, then go to Appearance > Widgets > add the Instagram widget to the desired area, or use Instagram element on a page.

Regards

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Ana

Participant

August 18, 2021 4:00 pm

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Olga Barlow

Support staff

August 18, 2021 6:53 pm

Hello,

What is your Instagram account? Because if I follow the link https://prnt.sc/1qakcl5 it does not work. So, is your Instagram account available?

Regards

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