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Header - by ROBIUL ISLAM - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 2 years, 8 months ago ago by Olga Barlow

ROBIUL ISLAM

Participant

August 6, 2021 at 15:42

When the page loading the header maximum height change. check the Private content area.

Please, contact administrator
for this information.

#297993 Copied Theme version: 8.0.3 WooCommerce version: 5.7.4

11 Answers

Rose Tyler

Support staff

August 7, 2021 at 07:23

Hello,

Try to upload mobile logo in 90×25 dimension https://gyazo.com/86d0892593773df4d10e3c5edf296a58

Regards

#298042 Copied

ROBIUL ISLAM

Participant

August 7, 2021 at 08:48

Its working

#298058 Copied

Rose Tyler

Support staff

August 7, 2021 at 09:44

Ok. Thanks for letting us know. Have a nice day!

Regards

#298067 Copied

ROBIUL ISLAM

Participant

August 7, 2021 at 10:01

Oh, sorry it’s not working even using the default logo ( x store ). This problem creation when I am using a custom site logo but when deleting the custom site logo ( showing the default logo ) problem is solved.
This problem is showing when using the custom option for every logo image.

Please contact administrator
for this information.

#298068 Copied

Rose Tyler

Support staff

August 7, 2021 at 15:39

Please provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#298104 Copied

ROBIUL ISLAM

Participant

August 7, 2021 at 16:08

check the Private content area…

Please contact administrator
for this information.

#298115 Copied

Rose Tyler

Support staff

August 8, 2021 at 07:49

Hello,

Thanks for the reply.
We can’t connect to FTP. Please check.

Regards

#298147 Copied

ROBIUL ISLAM

Participant

August 8, 2021 at 08:06

Now, u can check again.

Please contact administrator
for this information.

#298153 Copied

Rose Tyler

Support staff

August 8, 2021 at 12:09

Hello,

You had this option https://prnt.sc/1l0edlpt enabled and it caused the issue. We have our own option for this in Theme Options -> Speed Optimization – https://prnt.sc/1l0hgdh
Please, keep the Jetpack option off to prevent jumping of header because of logo needed time to load but while it loads it shows as a placeholder and that placeholder could be with another size dimensions than the real image.

Regards

#298174 Copied

ROBIUL ISLAM

Participant

August 8, 2021 at 13:35

check the private content area………

Please contact administrator
for this information.

#298188 Copied

Olga Barlow

Support staff

August 9, 2021 at 13:08

Hello,

Why do you upload logo via file manager? Install SVG support plugin and upload logo via Media > Upload media. After that edit header using header builder and choose the uploaded image as the site logo.

Regards

#298281 Copied
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